Review section / "Mark all items" option is grayed out

[NaturesRevenge]

DA 904

We have an internal DA user who is unable to "mark all items where Recipient name = <whomever>". The option is grayed out, where other recipients are able to all be marked. I'm stumped!

Thank you for any assistance.

[TonySterling]

Hmm, that does sound interesting.

Is it just this one recipient or is it others?  Is the DA User the Case Owner or just a Reviewer?

[NaturesRevenge]

Thanks, Tony.

Most of the recipients are grayed out, but not all. The paralegal performing the DA work is the case owner.

[NaturesRevenge]

Is there a limit to how many times a single message can be tagged in DA?

[TonySterling · Accepted solution]

Tagged or Marked?

When you mark an item you are marking it a specific status such as Reviewed, Questioned, etc... 

Tags work a little different. From the doc:

"Tags differ from marks in that reviewers can assign multiple tags to an item, but they can assign one mark only. In addition, a reviewer who assigns a mark to an item also assigns the associated status to it. This is not the case with tags, which do not have an associated status.: