Backup & Recovery

Hey Guys,

I am back with a new tool that helps in troubleshooting Netbackup SharePoint Agent Configurations.

SharePoint Configuration Troubleshooter (SPCT.exe ) is a GUI based tool that will help the support and customers troubleshoot issue related to SharePoint Agent configuration. We need to run it from server specified as backup client in NetBackup policy.

It generates a detailed report on any issues found during the check up, Suggests the troubleshooting steps and points to the NetBackup Admin Guide Section to do it. This tool is widely used by backline and frontline engineers to troubleshoot SharePoint Enviornments.

 

DISCLAIMER - This is a not a official released tool by symantec.

 

 

ui.exe

 

Starting the troubleshooter for SharePoint Agent.

 

Checking Configurations for SharePoint Server : node3

 

            NBU Verion and Patch Level : 7.6.0.1

 

-- Checking for account credentials for Netbackup Client Service.

            The Netbackup Client Service on host node3.spfarm.com is running as : spfarm\administrator

 

-- Checking Host Properties for this client - node3.spfarm.com

            Host Properties for server node3.spfarm.com is set as : spfarm\cft

 

-- Validating User Account specified in 'NBU Central Admin -> Host Properties -> Clients -> Window Clients -> Sharepoint'

            User Account   - spfarm\cft

 

            -- Attempting LogonUser.

            LogonUser() is successful for user account : spfarm\cft

 

            -- Trying to Impersonate User.

            Successfully impersonated user account :  spfarm\cft

 

-- Checking for SharePoint version compatibility With .Net framework version.

            SharePoint 2010 is installed on this machine, Version and Patch Level : 14.0.6029.1000

 

-- Looking for minimum required .net version (3.5)

            Minimum required .Net version is installed

 

-- Checking for Allow Logon on Locally privilege for account - spfarm\cft.

            Allow Logon on Locally privilege : The account the required Privilege.

 

-- Checking for Replace Process Level Token privilege for account - spfarm\cft.

            Replace a Process Level Token privilege : The account has the required Privilege.

 

-- Checking for Log on as a service privilege for account - spfarm\cft.

            Log on as a service privilege : The account has the required Privilege.

 

-- Checking for Publisher's Certificate Revocation in Internet Explorer.

            Publisher's Certificate Revocation is : CHECKED

            This can casue the backups to fail with status 2 on slow network connections.

            Please UNCHECK 'Internet Explorer -> Tools -> Internet Options -> Advanced tab -> Check for publisher's certificate revocation'

 

-- Checking for Server Certificate Revocation in Internet Explorer.

            Server Certificate Revocation is : CHECKED

            This can casue the backups to fail with status 2 on slow network connections.

            Please UNCHECK 'Internet Explorer -> Tools -> Internet Options -> Advanced tab -> Check for Server Certificate Revocation'

 

-- Executing command : gpresult /R /SCOPE USER /USER spfarm\cft on host : node3

 

Microsoft (R) Windows (R) Operating System Group Policy Result tool v2.0

Copyright (C) Microsoft Corp. 1981-2001

 

Created On 3/7/2014 at 5:45:56 PM

 

 

 

RSOP data for SPFARM\cft on NODE3 : Logging Mode

-------------------------------------------------

 

OS Configuration:            Member Server

OS Version:                  6.1.7600

Site Name:                   N/A

Roaming Profile:             N/A

Local Profile:               C:\Users\cft

Connected over a slow link?: No

 

 

USER SETTINGS

--------------

    CN=CFT,CN=Users,DC=spfarm,DC=com

    Last time Group Policy was applied: 3/3/2014 at 4:38:58 PM

    Group Policy was applied from:      WIN2k12DC.spfarm.com

    Group Policy slow link threshold:   500 kbps

    Domain Name:                        SPFARM

    Domain Type:                        Windows 2000

   

    Applied Group Policy Objects

    -----------------------------

        N/A

 

    The following GPOs were not applied because they were filtered out

    -------------------------------------------------------------------

        Default Domain Policy

            Filtering:  Not Applied (Empty)

 

        Local Group Policy

            Filtering:  Not Applied (Empty)

 

    The user is a part of the following security groups

    ---------------------------------------------------

        Domain Users

        Everyone

        WSS_ADMIN_WPG

        BUILTIN\Administrators

        BUILTIN\Users

        REMOTE INTERACTIVE LOGON

        NT AUTHORITY\INTERACTIVE

        NT AUTHORITY\Authenticated Users

        This Organization

        LOCAL

        Domain Admins

        Denied RODC Password Replication Group

        High Mandatory Level

       

Checking Configurations for Backend Server : node3

 

-- Checking for status of Network File System Service.

            Client for NFS service is installed and Running.

 

Checking Configurations on default Master Server : node3

 

            Suggested Distributed Application Restore Mapping for this SharePoint Farm.

 

                        Application Host                                  Component Host

                        This appears to be a standalone installation of SharePoint.

 

-- Farm Details

 

            Servers in the Farm are listed below.

 

            Default Master Server : node3.spfarm.com

            Frontend Server : node3

            Backend Server : node3

 

-- Trying to dry launch spswrapper.exe with user account :  spfarm\cft

            SPSWrapper.exe process successfully launched.

            SPSWrapper.exe would run for 30 seconds. Look in Task Manger to verify.

            Please make sure that above user account is a added in Farm Administrator list in SharePoint.

            Failing which the backups could fail with status 2 or it can result in absence of Microsoft SharePoint Resources node in BAR Gui

 

Please correct issues marked in RED and then check again. Thank You.

 

Video Reference.

How to configure sharepoint Agent for NetBackup :   https://www-secure.symantec.com/connect/videos/how-configure-sharepoint-backups-sharepoint-agent-netbackup

 

 

Trouble-shooter Configuration Check is Complete. Thank You.

 

 

Attachments
Comments
When i run the utility giving error, Please check error in attachment.

Hi!

Did you run this tools on a cmd box with "run as administrator"

In my case, a server with Microsoft Windows Server 2012 R2 Standard it's executed perfectly.

The tools crashed.

i did launched the tool as administrator.

There would be a spct.error file generated in the directory from where the tool was run. Please upload the file.

Hello, Gaurav.
Congratulations by your posts are interesting and useful.
We have a problem in a backup to Share Point with NetBackup 7.6, where the error 71 occurs.
We have already seen the connectivity, perform test with the commands "bpclntcmd" and "bpcdtest" we find logs with high verbosity and can't identify the source of the problem.
Perform its "Sharepoint Checker" in version 2014 and the 2015 version (see attached results), both showed different problems, but these problems have been checked and are ok, can you help us investigate this problem?
P.S. We have an open call in the symantec support.
Thank you.