I'm using EV 12.3.0 for Exchange 2013. A particular mailbox stopped archiving at some point. I checked policy, user account status, etc. Everything is Okay. Need help in troubleshooting the issue.
When archive task is run on this mailbox with Report mode, it does get completed showing certain number of items eligible for archiving. But when archive task is run on this mailbox with Archive and Shortcut Processing mode, it runs forever without throwing any exception in windows events and without archiving a single item. It's forced to stop only when backup schedule is reached and backup mode is set.