08-10-2011 01:59 AM
Hi,
I have problem with archiving mailbox.
I'm testing our environment EV 8_0_5 installed on windows 2003 R2 SP2 server.
I have tried to add a user to archiving at everything was fine...auto archiving during the night and manually archive and restore done by user from outlook add-in was OK.
To do some test I have used wizard export tool to import archive back in user's mailbox and at the end I have delete this archive.
After that items was back in mailbox, I have enabled mailbox again of the same user and from that point auto archive doesn't work anymore and if try to do manual archive from Outlook for few second items go in pending state and then desappear.
If I check in archive I can see the archived items but shortcut are not present in outlook.
About auto-archive I know that imported archive have date and time changed so I will aspect that imported mailbox will archived in base to the policy but I was aspected that items not previously archived, should be processed during the task.
Any ideas?
Solved! Go to Solution.
08-10-2011 03:24 AM
Disable the user mailbox
Zap the mailbox
http://www.symantec.com/business/support/index?page=content&id=TECH35614
Re-enable
If manual archiving still fails go to the EV server and obtain a dtrace of the archivingtask,storagearchive processes
Regards
08-10-2011 03:24 AM
Disable the user mailbox
Zap the mailbox
http://www.symantec.com/business/support/index?page=content&id=TECH35614
Re-enable
If manual archiving still fails go to the EV server and obtain a dtrace of the archivingtask,storagearchive processes
Regards