cancel
Showing results for 
Search instead for 
Did you mean: 

Archived mails not visible in Outlook

Ranjeet_Menon_2
Level 2
Hello,

We are using Enterprise Vault version 6.0 in our client environment for archiving mailboxes in Microsoft Exchange 2003 server. One of the users have reported that he is not able to see his archived mails from October 2006. Enterprise Vault Extensions are installed in his computer and all the EV forms are loaded into his Personal library. He is able to see the archived mails from Archive Explorer when he is searching by the subject of the mail. I tried simulating the issue by opening his mailbox in another computer where EV forms are installed, but I am seeing the same issue. I migrated his archive mailbox to PST, but migration was not completed successfully. I tried to open the PST files, but I was not able to, until I cleaned them using ScanPST. I can see almost all his old mails in the PST files, but since migration was not successful, I am not sure if mails have been lost. The Export log says 7 items have failed. I ran the Export again by enabling DTrace for ExportArchiveWizard and below are the lines in the log that indicates errors in the export. Can anyone please help in resolving this issue?

136106:09:38.132 (MigratorServer)<12796>EV~EError restoring Saveset during export operation. | |Job Id: Exp3_20070311055955 |Vault Name: Scheers, F.E.M. (Fredy) |Vault Id: 1663C981EFCFB3E4FBD821527A71997081110000EVSite.d20.intra |Saveset Id: 261000000000000~200609111501060000~0~BE965D83A8294209A64457555F97F60 |Reference: RS/GOS |
136206:13:49.978 (StorageOnlineOpns)<7976>EV~EFailed to extract CAB file. |Reason: FDI Error. Not a cabinet |CAB File: I:\Enterprise Vault Stores\Central EV Store ADCN51 Ptn3\2006\11\07\Collection115202.CAB |
136306:13:49.978 (StorageOnlineOpns)<7976>EV~EFailed to recall a Saveset from its Collection. |Reason: Failed to extract CAB file. |Relative Saveset Filename: 2006\11\07\15\155000000000000~200611071515260000~0.DVS |Relative Collection Filename: 2006\11\07\Collection115202.CAB |PartitionEntryID: 18A14BD1AA3FB494AB65CF4DE60ADE35A1q10000EVSite.d20.intra |PartitionGUID: 8A14BD1AA3FB494AB65CF4DE60ADE35A |Partition Root Path: I:\Enterprise Vault Stores\Central EV Store ADCN51 Ptn3 |Secondary Location: (null) |Migrated File Id: (null) |Reference: EVC/RSFC/CA |
136406:13:49.978 (StorageOnlineOpns)<7976>EV~EFailed to extract CAB file. |
136506:13:49.993 (MigratorServer)<12796>EV~EError restoring Saveset during export operation. | |Job Id: Exp3_20070311055955 |Vault Name: Scheers, F.E.M. (Fredy) |Vault Id: 1663C981EFCFB3E4FBD821527A71997081110000EVSite.d20.intra |Saveset Id: 155000000000000~200611071515260000~0~086180D42B604985A570F0F3D24C105 |Reference: RS/GOS |
136606:13:50.040 (StorageOnlineOpns)<7976>EV~EFailed to extract CAB file. |Reason: FDI Error. Not a cabinet |CAB File: I:\Enterprise Vault Stores\Central EV Store ADCN51 Ptn3\2006\11\07\Collection115207.CAB |
136706:13:50.040 (StorageOnlineOpns)<7976>EV~EFailed to recall a Saveset from its Collection. |Reason: Failed to extract CAB file. |Relative Saveset Filename: 2006\11\07\16\130000000000000~200611071601070000~0.DVS |Relative Collection Filename: 2006\11\07\Collection115207.CAB |PartitionEntryID: 18A14BD1AA3FB494AB65CF4DE60ADE35A1q10000EVSite.d20.intra |PartitionGUID: 8A14BD1AA3FB494AB65CF4DE60ADE35A |Partition Root Path: I:\Enterprise Vault Stores\Central EV Store ADCN51 Ptn3 |Secondary Location: (null) |Migrated File Id: (null) |Reference: EVC/RSFC/CA |
136806:13:50.040 (StorageOnlineOpns)<7976>EV~EFailed to extract CAB file. |
136906:13:50.056 (MigratorServer)<12796>EV~EError restoring Saveset during export operation. | |Job Id: Exp3_20070311055955 |Vault Name: Scheers, F.E.M. (Fredy) |Vault Id: 1663C981EFCFB3E4FBD821527A71997081110000EVSite.d20.intra |Saveset Id: 130000000000000~200611071601070000~0~C1E9A29FF6A84319B706BB488722056 |Reference: RS/GOS |
137006:13:50.103 (StorageOnlineOpns)<7976>EV~EFailed to extract CAB file. |Reason: FDI Error. Not a cabinet |CAB File: I:\Enterprise Vault Stores\Central EV Store ADCN51 Ptn3\2006\11\07\Collection115209.CAB |
137106:13:50.118 (StorageOnlineOpns)<7976>EV~EFailed to recall a Saveset from its Collection. |Reason: Failed to extract CAB file. |Relative Saveset Filename: 2006\11\07\16\754000000000000~200611071609160000~0.DVS |Relative Collection Filename: 2006\11\07\Collection115209.CAB |PartitionEntryID: 18A14BD1AA3FB494AB65CF4DE60ADE35A1q10000EVSite.d20.intra |PartitionGUID: 8A14BD1AA3FB494AB65CF4DE60ADE35A |Partition Root Path: I:\Enterprise Vault Stores\Central EV Store ADCN51 Ptn3 |Secondary Location: (null) |Migrated File Id: (null) |Reference: EVC/RSFC/CA |
137206:13:50.118 (StorageOnlineOpns)<7976>EV~EFailed to extract CAB file. |
137306:13:50.118 (MigratorServer)<12796>EV~EError restoring Saveset during export operation. | |Job Id: Exp3_20070311055955 |Vault Name: Scheers, F.E.M. (Fredy) |Vault Id: 1663C981EFCFB3E4FBD821527A71997081110000EVSite.d20.intra |Saveset Id: 754000000000000~200611071609160000~0~1A58480BB6E1402997E065EBEF73EBD |Reference: RS/GOS |
137406:13:50.150 (StorageOnlineOpns)<7976>EV~EFailed to extract CAB file. |Reason: FDI Error. Not a cabinet |CAB File: I:\Enterprise Vault Stores\Central EV Store ADCN51 Ptn3\2006\11\07\Collection115209.CAB |
137506:13:50.150 (StorageOnlineOpns)<7976>EV~EFailed to recall a Saveset from its Collection. |Reason: Failed to extract CAB file. |Relative Saveset Filename: 2006\11\07\16\518000000000000~200611071620220000~0.DVS |Relative Collection Filename: 2006\11\07\Collection115209.CAB |PartitionEntryID: 18A14BD1AA3FB494AB65CF4DE60ADE35A1q10000EVSite.d20.intra |PartitionGUID: 8A14BD1AA3FB494AB65CF4DE60ADE35A |Partition Root Path: I:\Enterprise Vault Stores\Central EV Store ADCN51 Ptn3 |Secondary Location: (null) |Migrated File Id: (null) |Reference: EVC/RSFC/CA |
137606:13:50.150 (StorageOnlineOpns)<7976>EV~EFailed to extract CAB file. |
137706:13:50.150 (MigratorServer)<12796>EV~EError restoring Saveset during export operation. | |Job Id: Exp3_20070311055955 |Vault Name: Scheers, F.E.M. (Fredy) |Vault Id: 1663C981EFCFB3E4FBD821527A71997081110000EVSite.d20.intra |Saveset Id: 518000000000000~200611071620220000~0~D6C2BA6B39D544E69A03A183E9F71E6 |Reference: RS/GOS |
137806:13:52.556 (StorageOnlineOpns)<7976>EV~EFailed to extract CAB file. |Reason: FDI Error. Not a cabinet |CAB File: I:\Enterprise Vault Stores\Central EV Store ADCN51 Ptn3\2006\11\08\Collection115241.CAB |
137906:13:52.556 (StorageOnlineOpns)<7976>EV~EFailed to recall a Saveset from its Collection. |Reason: Failed to extract CAB file. |Relative Saveset Filename: 2006\11\08\12\571000000000000~200611081213000000~0.DVS |Relative Collection Filename: 2006\11\08\Collection115241.CAB |PartitionEntryID: 18A14BD1AA3FB494AB65CF4DE60ADE35A1q10000EVSite.d20.intra |PartitionGUID: 8A14BD1AA3FB494AB65CF4DE60ADE35A |Partition Root Path: I:\Enterprise Vault Stores\Central EV Store ADCN51 Ptn3 |Secondary Location: (null) |Migrated File Id: (null) |Reference: EVC/RSFC/CA |
138006:13:52.556 (StorageOnlineOpns)<7976>EV~EFailed to extract CAB file. |
138106:13:52.571 (MigratorServer)<12796>EV~EError restoring Saveset during export operation. | |Job Id: Exp3_20070311055955 |Vault Name: Scheers, F.E.M. (Fredy) |Vault Id: 1663C981EFCFB3E4FBD821527A71997081110000EVSite.d20.intra |Saveset Id: 571000000000000~200611081213000000~0~B00A765A2E014634BE73613AFF303F7 |Reference: RS/GOS |
138206:13:52.603 (StorageOnlineOpns)<7976>EV~EFailed to extract CAB file. |Reason: FDI Error. Not a cabinet |CAB File: I:\Enterprise Vault Stores\Central EV Store ADCN51 Ptn3\2006\11\08\Collection115241.CAB |
138306:13:52.603 (StorageOnlineOpns)<7976>EV~EFailed to recall a Saveset from its Collection. |Reason: Failed to extract CAB file. |Relative Saveset Filename: 2006\11\08\12\567000000000000~200611081214260000~0.DVS |Relative Collection Filename: 2006\11\08\Collection115241.CAB |PartitionEntryID: 18A14BD1AA3FB494AB65CF4DE60ADE35A1q10000EVSite.d20.intra |PartitionGUID: 8A14BD1AA3FB494AB65CF4DE60ADE35A |Partition Root Path: I:\Enterprise Vault Stores\Central EV Store ADCN51 Ptn3 |Secondary Location: (null) |Migrated File Id: (null) |Reference: EVC/RSFC/CA |
138406:13:52.603 (StorageOnlineOpns)<7976>EV~EFailed to extract CAB file. |
138506:13:52.603 (MigratorServer)<12796>EV~EError restoring Saveset during export operation. | |Job Id: Exp3_20070311055955 |Vault Name: Scheers, F.E.M. (Fredy) |Vault Id: 1663C981EFCFB3E4FBD821527A71997081110000EVSite.d20.intra |Saveset Id: 567000000000000~200611081214260000~0~DF6CF3EE932B445B8A8505F5F5FF64D |Reference: RS/GOS |
138606:15:34.197 (MigratorServer)<12796>EV~IExport Archive Report | |Export status: Completed | |Job Id: Exp3_20070311055955 |Archive Name: Scheers, F.E.M. (Fredy) |Vault Id: 1663C981EFCFB3E4FBD821527A71997081110000EVSite.d20.intra | |Target PST file location: D:\PST\ScheersF\Scheers,F.E.M.(Fredy)_Export_0001.pst |Number of PST files: 3 | |Number of items restored: 20874 |Number of items unable to be restored: 7 | |Age range filter: |Retention category filter: | |Elapsed Export Time: 01:15:38 (hours:minutes:seconds) |

Best Regards,

Ranjeet Menon
3 REPLIES 3

Alan_M
Level 6
The DTrace is showing problems with different files. There don't appear to be any problems, in the DTrace at least, with the October files you mention. I would suggest contacting Support.

Michael_Bilsbor
Level 6
Accredited
Hi,

I would navitate to the CAB and see if it can be opened by double clicking on it.
If it opens up then that at least shows the CAB is not corrupt but that intermittent error is occurring..

EV~E Failed to extract CAB file. |Reason: FDI Error. Not a cabinet |CAB File: I:\Enterprise Vault Stores\Central EV Store ADCN51 Ptn3\2006\11\07\Collection115202.CAB |

Not sure how all this is related to your users issues, i'm just resolving the errors I can see.

Ranjeet_Menon_2
Level 2
Guys,

Thanks for the responses. But do you think there is any problem with the archive mailbox because of which user is not able to see his archived mails? I disabled his archive mailbox, re-enabled it and did a force synchronization for his mailbox. I had first exported his archive mails to PST last week, yesterday I did it once again and I was able to see that PST size has increased, so I think archiving is working fine. I can see 4 archived mails in his mailbox and that's what confuses me. I am able to open these mails and open the attachments as well. Or do I have to do something in Outlook? All 4 forms are loaded, sync forms option is enabled, in Offline Vault options, I increased tried increasing disk space usage in my test computer and in Downloading options, I turned on download items automatically when online. Nothing seems to help. :(

Thanks and regards,

Ranjeet