Cannot view archived emails

[baszczaq]

Hi,

I am unable to open/download archived emails under Outlook2003/WinXP.
When I double click on archived email it just opens with following error message on blue backgroud:
"This message has been archived, and will be only partially displayed. To view this message, double-click on the mail item."
Any ideas why this happens?
Thanks in advance for any help.

[Wayne_Humphrey]

What version of the client are you using? Can you post a client trace?

[baszczaq]

It's Symantec Vault 7.0.
You mean you want a tracert? If yes to what address?

[Wayne_Humphrey]

No,

Are you an admin or end user?

What version of the client are you on?  Have you run ResetEVClient?
c:\Program Files\Enterprise Vault\EVClient\ResetEVClient.exe

I meant turn on client tracing within outlook (Help --> About Enterprise Vault) not traceroute....

--wayne

[baszczaq]

Well, I'm not and admin nor end user. I'm on desktop support for end users.
I tried to run ResetEVClient, it cleaned some cache but didnt helped.
I went to Help --> About Enterprise Vault and it's version 7.0.7.2002.0.http but sorry I dont know how to turn on client tracing. I didn't get any training about Vault and must get trough it myself. Thanks for assistance than.

[Wayne_Humphrey]

To turn on max traceing hit ctrl+shift then click the Enterprise Vault search button.



Restart Outlook, try and open a shortcut.

To view the log do the same or:
Help --> About Enterprise Vault --> Tech Info --> Open Log.

--wayne

[baszczaq]

Hi Wayne,
I tried above, set the Maximum Traceing but no success. Any other ideas to check?
Thx

[Wayne_Humphrey · Accepted solution]

baszczaq,

The above was for you to enable tracing, so that you could post the trace file.  I did not suggest that this would fix your issue as it cant.  It just gives us a log file to look at so that we can try and see what your issue it.

Have you spoken to your Enterprise Vault Administrator to try and help you resolve this issue?

[MichelZ]

I agree with wayne, you should contact your EV Administrator to assist you.
Without any training, it will be very hard, and troubleshooting may involve the server part, as well.

Cheers