11-21-2010 08:29 PM
I have faced a question,
I have setup the EV server Alias name as my AD's server name.
Now, I find a problem, I cannot access it through Internet with Shortcut.
The shortcut will show Internal AD address which I cannot access in Internet.
How can I change the Alias name? And How can I recreate all the Shortcut point to the Internet address?
Is there any command to Restore all the mail in 1 mailbox instead click all of them?
Thanks for any help.
Solved! Go to Solution.
11-22-2010 01:41 AM
Hi
Just create a new alias in dns and update the ComputerEntry in the EnterpriseVaultDirectory Database.
Then recreate your shortcuts if you use custom ones:
http://www.symantec.com/business/support/index?page=content&id=TECH47364
11-22-2010 01:09 AM
Are you doing mailbox archiving?
Which version and service pack of Enterprise Vault are you using?
How are you trying to access the shortcuts externally ? Is it via RPC/HTTP (aka Outlook Anywhere?) If so then the EV Outlook Add-in and policy settings, can be configured to make that work.
You can restore all mail to a mailbox by using the Export Archive functionality in the Vault Admin Console. An option in there is to restore the items back to the original location.
11-22-2010 01:41 AM
Hi
Just create a new alias in dns and update the ComputerEntry in the EnterpriseVaultDirectory Database.
Then recreate your shortcuts if you use custom ones:
http://www.symantec.com/business/support/index?page=content&id=TECH47364
11-23-2010 07:07 PM
Thanks for your help. How can I update the computerentry in the EnterpriseVaultDirectory Database?
11-24-2010 02:07 AM
using SQL EnterpriseManager
11-28-2010 05:11 PM
I found that in the Enterprise manager, the entry is as below:
1972F66811A110946BA99CBBDB3ACD5F51410000hldsev01.xx.hk.xxx
Can I just rename the last part hldsev01.xx.hk.xxx to hldsev.xxx.com?
Is there anything I need to change as well?
Your help really help me.
Thank you very much
11-28-2010 09:08 PM