Daily after restarting EV 8.0 Services. Users able to view Archive Explorer items through outlook.

[Srinivasan]

Daily after restarting EV 8.0 Services. Users able to view Archive Explorer items through outlook.

[EVNoodles]

It may be worth logging a support case or uploading a client trace for us to have a look at when they are trying to retrieve an item via Archive Explorer

[TonySterling]

Could you explain the problem?  Did you mean to say users are unable to view items in Archive Explorer?

Please explain any errors you see and does AE work in Internet Explorer?

[Srinivasan]

Yes, Users are unable to view items in Archive Explorer.

After opeing Archive Explorer through Outlook.. in Left pan after selecting the Inbox. in right pane Error Shows "Failed to perform the Search Request"

Regards,
Srinivasan

[Srinivasan]

Please find the attached Error.

[TonySterling · Accepted solution]

You could try this:

Document ID: 294752
http://support.veritas.com/docs/294752 E-Mail this document to a colleague

"Failed to perform the search request" when using Archive Explorer, Browser Search and Integrated Search

---

Details:

Overview:
This error may be caused when Anonymous access is enabled in the EnterpriseVault virtual directory in Internet Information Services (IIS) Manager. Event ID 7263 is also generated in the Event Viewer log.


Solution:

1. Open IIS Manager on the Enterprise Vault server.

2. Locate EnterpriseVault under Default Web Site, right-click EnterpriseVault and select Properties.

3. Select the Directory Security tab.

4. Select Edit in the Authentication and access control area.

5. Remove the check from Enable anonymous access.

6. Verify Integrated Windows authentication and Basic authentication are both selected.

7. Click OK twice.

8. Right-click Default Web Site and select Stop.

9. Right-click Default Web Site and select Start.



 

Related Documents:

273247: Searching Enterprise Vault displays the error: "Failed to perform the Search request."
 http://support.veritas.com/docs/273247


283991: Searching Enterprise Vault (EV) displays the error: "Failed to perform Search request." in a multiple Enterprise Vault server environment.
 http://support.veritas.com/docs/283991


303764: 'Failed to perform the Search request' using search.asp
 http://support.veritas.com/docs/303764

[MichelZ]

Do you need any more assistance with this?
If a post solved your problem, can you mark that as the Solution?

Thanks & Regards
Michel