Duplicate archives after Move archive EV 9.0

[Vlad2010]

Hi!

After Move archives to new store found that we have some duplicate archives. When I try to delete old archive error appears

Failed to remove records of archive being moved

Reason. Unspesifies SQL error has been occurred.

If any body had this issue and what is best way to fix it?

Thank you

[JesusWept3]

can you post the exact error from the move archive errors logs in your reports directory?

[Vlad2010]

Hi!

There are couple errors

First EVENT 13360

An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: .\ADODataAccess.cpp (CADODataAccess::ExecuteSQLCommand) [lines {1393,1395,1410,1442}] built Aug 6 19:31:21 2010):

Description:

[Microsoft][ODBC SQL Server Driver][SQL Server]The DELETE statement conflicted with the REFERENCE constraint "FK_ExchangeMailboxEntry_SubTask". The conflict occurred in database "EnterpriseVaultDirectory", table "dbo.ExchangeMailboxEntry", column 'MoveArchiveShortcutSubtask'.

SQL Command:

DELETE FROM SubTask WHERE SubTaskEntryId = '1E52A2EEDE2E44746871F24DD0AA27B7F1013700evault'

Additional Microsoft supplied information:

Source: Microsoft OLE DB Provider for ODBC Drivers

Number: 0x80040e14

SQL State: 23000

Native Error: 00000547

HRESULT 0x80040e14

 Second EVENT 13360

An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: .\ADODataAccess.cpp (CADODataAccess::ExecuteSQLCommand) [lines {1393,1395,1410,1442}] built Aug 6 19:31:21 2010):

Description:

[Microsoft][ODBC SQL Server Driver][SQL Server]The statement has been terminated.

SQL Command:

DELETE FROM SubTask WHERE SubTaskEntryId = '1E52A2EEDE2E44746871F24DD0AA27B7F1013700evault'

Additional Microsoft supplied information:

Source: Microsoft OLE DB Provider for ODBC Drivers

Number: 0x80040e14

SQL State: 01000

Native Error: 00003621

HRESULT 0x80040e14

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

Third Event 8452

The EnterpriseVault.DirectoryConnection object reported an error.

The error code was 0x80040e14

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

Thank you

[Vlad2010]

My apology!

Was thinking about logs.

This is last from Move archive txt file

04/02/2011 20:30:57 Started Processing
04/02/2011 20:31:00 Step 3 of 5 - Updating shortcuts.
04/02/2011 20:31:00 Entered a sleep state for 30 minutes. Reason: Shortcuts are being updated.
04/02/2011 20:31:00 Stopped Processing

05/02/2011 00:49:50 Started Processing
05/02/2011 00:49:51 Processing failed. Enterprise Vault will try again later unless the retry count has been reached. Exception: Enterprise Vault is not running..
05/02/2011 00:49:51 Move Archive task has failed with fatal error.
05/02/2011 00:49:51 Stopped Processing

No any particular error.

Thx