03-06-2015 05:53 AM
we´ve updated our test environment to 11.0.1.
Now we have a big problem.
When you open the search page in outlook or browser we´ve got the message: "Session Expired"
Symantec has published a techarticle http://www.symantec.com/business/support/index?page=content&id=TECH227564, but the article no longer exists.
There is a workaround described on this article, but we cannot use this workaround because of our security configuration for IE Cookies.
Is there a fix planned for the future?
Where is the techarticle TECH227564?
Solved! Go to Solution.
04-08-2015 04:08 AM
03-06-2015 09:49 AM
The article says
Privacy Settings for the specific Internet Explorer Security Zone that applies to Enterprise Vault Search page have been set via registry key with a value different than the default value.
As a result the session cookie provided to the client browser is not being retained and used for subsequent communications with the EV server.
Modify the following registry key to ensure that the default value (3) is set:
Key (DWORD): HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\<ZoneNumber>\1A10
Where <ZoneNumber> is a value from 1 to 4, depending on which Internet Explorer Security Zone that applies to Enterprise Vault Search page:
1: Local Intranet
2: Trusted Sites
4: Restricted Sites
it was probably pulled because it was really really really really bad
03-09-2015 05:33 AM
Thanks for your reply.
I´ve read the workaround, but we can´t set the default vaule(3) for this key, because of our security policy for cookies and trusted sites.
Is this failure still in hotfix 1 for EV 11.0.1?
03-09-2015 07:19 AM
You should probably call support to find out if theres a better way that it can handle this.
After all, if you were to use it outside in, like a published website, that site would be considered Internet as well, so are they saying the solution is only good for Intranet enabled sites?
That being said its quite uncommon for organizations not allowed intranet based sites to be classifed as intranet
03-12-2015 02:12 AM
I´ve opened a case.
I will update the post here, if i have any further news from the support team.
03-20-2015 04:41 AM
Any update - I am having the same issue and have similar security requirements.
03-23-2015 02:28 AM
The case is still open at symantec. I´ve been waiting for feedback.
If I have any news, i wil update this post.
03-23-2015 05:05 AM
same problem here - I have also a case @Symantec open
03-25-2015 04:01 AM
any update about this issue?
i've tried to change manually the registry key, but hasn't solved
03-25-2015 09:09 AM
I have this problem but only on users using IE11 version 18.104.22.1680.17498 (update version 11.0.15 KB3008923). I couldn't get the reg keys to work either. Using Chrome as an alternative browser is our work around.
03-25-2015 08:48 PM
I am with Swipe, we use Chrome as a work around...
03-26-2015 12:08 AM
If you use the Outlook-Add-In, you cannot use chrome or an another browser.
The add-in use the IE to open the search web page by default.
03-26-2015 01:18 AM
Then you give your users the url to search.asp
03-30-2015 11:07 PM
Any update from Symantec on this?
03-30-2015 11:54 PM
No not yet. I´m still waiting for feedback.
04-06-2015 11:36 PM
04-07-2015 03:40 AM
04-07-2015 07:22 AM
I rebuilt my laptop last week and thought I would try it to get a screenshot to log a call with - and it works.
So I guess my advice to anyone else having this issue would be to do all of the Windows updates on your PC and see if that helps you.
04-07-2015 07:47 AM
As JesusWept says, please raise a case as the root cause might vary in each instance. I have seen a variation of this where the Zone 4 (Restricted Sites) 1A10 registry value was not set to the default value of 3 (Block All Cookies), and strangely if it wasn't set to 3 then the EV Search issue would occur. This was because of a GPO being applied that set this value to 1. Doing a reset of the IE settings via the Control Panel Internet Settings icon would get it working again until the GPO was reapplied. However, there may be other issues that result in the same symptom so please raise a case.
04-08-2015 01:31 AM
One other option to try before raising a case (but only if all users use IE10 or higher) is to set the UseRestrictedSecurity web.config value to 0 for the Search virtual directory on the EV server. This VD is under the EnterpriseVault VD in the default website. Change it via the Application Settings option in the right hand pane of IIS Manager. See HOWTO109415 for more information on this setting. An IIS Reset is not required after the change - it will take effect immediately.