EV and windows desktop search

[GTK]

Hi

Maybe someone can help.

is anyone aware of issue with EV9.0.1 client add-in and windows desktop search? In our environment we have several users with shared calendars/mailboxes and when using the windows desktop search in outlook... outlook crashes. Investigations with microsoft have led to this KB - http://www.symantec.com/business/support/index?page=content&id=TECH169660 - this says its resolved in 9.0.3 client but that is not going to be available for some time in our place

this issue is only present on users whose mailbox/calendar is shared

machine build is outlook 2010 / EV cleint 9.01

any ideas??

thanks

[TonySterling · Accepted solution]

You can use the newer client without upgrade the EV server.

Also, did you try the workaround in the TN?  Did that work?

[GTK]

hi Tony

yep i am aware you can use the new client without upgrading the backend (we are currently on EV 8 sp5 server)

I am awaiting cofirmation if the users in quesiton have tried the workaround

Have you heard of the above issue before?

[Rob_Wilcox1]

GTK- I have heard, and worked on these type of issues .. when I was at Symantec.  So yes, go for the later client.