I have some abnormal issue with Enterprise Vault Outlook Add-In.
Currently have EV 12.4.1 installed on Windows 2016 Server.
Issue is, the user enabled for archiving is able to access archive or search from Outlook 2013/2016 without any issue from the Desktop, wherein the same user's been configured the EV Outlook Add-in in Outlook 2013/2106 from Laptop having issue accessing the archives and item retrieval is deadly slow Or sometime crashes the Outlook. Also Outlook take lot of time to open when EV Add-in is enabled. This is happening for all laptop users, who also have their desktops configured with EV Outlook Add-in
Did anyone come across such strange issue? if yes, did anyone find the solution for this? Appreciate your help here.
Solved! Go to Solution.
Every users have their Desktop and Laptops (When they are away from office internal network) configured with same OS, Applications etc.Even I have tried connecting the laptop to wired netwrok and the problem still persist. The problem still remains, even in Local wifi network or from outside office wifi network. This is happening for all laptops. Virtual Vault is not enabled and there is not seperte Secuirty Policies separately for Wire and Wireless netwroks. Even tried enabling maximum logging, and sent the logs to Veritas Support, but no luck so far, as the log file doesnt logs any issue (as per the Tech Support). That's where I tried to reach VOX Community check whether anyone came across such error and resolved the same.