01-26-2012 06:45 AM
Can someone confirm what ports are used when a the Enterprise Vault Outlook client add-in is used to open archived email because...
we are suspecting someone , somewhere has a firewall and am going to use portqry ( microsft utility) to test whether the expected port(s) are open
we are using Outlook add-in 8.0.14133
thank you - have tried for ages to find this in writing - must be there, some where...
Solved! Go to Solution.
01-27-2012 08:43 AM
The client log file will tell you the difference, there are other ways but that's probably the easiest. Look for a section like this :
27/01/2012 15:15:46.725[4688][H]: Environment:
27/01/2012 15:15:46.725[4688][H]: Enterprise Vault Client 10.0.1.1113 (Full functionality enabled)
27/01/2012 15:15:46.725[4688][H]: Microsoft Windows 7 Enterprise Edition (build 7600), 64-bit
27/01/2012 15:15:46.726[4688][H]: Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz Intel64 Family 6 Model 37 Stepping 5;
27/01/2012 15:15:46.726[4688][H]: Microsoft Outlook 2010, 32-bit (14.0.0.6109)
You're interested in the line which has Enterprise Vault Client on it.
It'll tell you the version, and then in brackets it'll tell you DCOM or HTTP. (Ignore my bit above, I'm running an early release of the 10.0.1 client).
Anyway that's the first port of call. It will also tell you (if you enable full logging) what is happening when a retrieval request happens.
Hope that helps,
01-26-2012 07:20 AM
if you use the http client then it's only port 80.
if you use the full client it uses RPC and those ports cover a wide range. you would need a GPO restricting the ports for both the clients and the servers.
01-26-2012 07:44 AM
I would also recommend this.
Article: TECH62337 | | | Created: 2008-01-06 | | | Updated: 2011-09-15 | | | Article URL http://www.symantec.com/docs/TECH62337 |
01-26-2012 08:37 AM
Hi Tony ,
have looked at the http://www.symantec.com/docs/TECH62337 arcticle - thank you
Can you confirm the Enterprise Vault Outlook Add-in process ( or point to an article) - when users try to open an archived email -
I assume that the Enterprise Vault Outlook Add-in talks directly to the archive data server ?
plus - The archive SQL db is held on another server - does the Enterprise Vault Outlook Add-in talk to the SQL server directly ( or indirectly via the EV data server)
We have not set up http client - from andrewB 's response
I will do a portqry test on port 135 as a start ( it could be ports above 1024 are blocked somewhere)
thank you
Martin
01-26-2012 08:44 AM
The EV Add-in does not communicate to SQL. When you open an archived item that is going to use port 80 or 443 if you are using https. For manual archiving or restoring you will probably need to set up EV as documented here:
Article: TECH69642 | | | Created: 2009-01-14 | | | Updated: 2010-01-17 | | | Article URL http://www.symantec.com/docs/TECH69642 |
01-26-2012 11:13 AM
01-27-2012 08:35 AM
yes - the issue is that users at one site cannot open their archive emails ( unarchived emails all okay)
We have taken laptops to site that work elsewhere - same issue
I see in the above AndrewB post - there exists web client and the full client
apologies if daft - how do i know ?
From control panel I see Symantec Enterprise Vault Outlook Add-in 8.0.14133
of interest if I tun the IIS off - I cannot access archved email - but that may hide the true picture of the ports used from remote PC to the Archive server content
01-27-2012 08:43 AM
The client log file will tell you the difference, there are other ways but that's probably the easiest. Look for a section like this :
27/01/2012 15:15:46.725[4688][H]: Environment:
27/01/2012 15:15:46.725[4688][H]: Enterprise Vault Client 10.0.1.1113 (Full functionality enabled)
27/01/2012 15:15:46.725[4688][H]: Microsoft Windows 7 Enterprise Edition (build 7600), 64-bit
27/01/2012 15:15:46.726[4688][H]: Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz Intel64 Family 6 Model 37 Stepping 5;
27/01/2012 15:15:46.726[4688][H]: Microsoft Outlook 2010, 32-bit (14.0.0.6109)
You're interested in the line which has Enterprise Vault Client on it.
It'll tell you the version, and then in brackets it'll tell you DCOM or HTTP. (Ignore my bit above, I'm running an early release of the 10.0.1 client).
Anyway that's the first port of call. It will also tell you (if you enable full logging) what is happening when a retrieval request happens.
Hope that helps,
01-27-2012 09:25 AM
have checked log - yes http
now I know HTTP is being used ( as opposed to anything else ) port 80 /443 are the options
Thank you Rob