06-17-2013 04:17 AM
I have a situation where I try to restore an item from outlook, icon turns to pending restore, and goes back to archive state.
this only happens on one specific user, followed by an event in the server:
Event ID: 2227 User '<unavailable>' failed to restore an item into mailbox 'Ilia')'. |SavesetID: 201306040319818~201304281326580000~Z~214CFD249872FD4CAE023BAF6A5AF1A1
If I try to restore from archive explorer, instead of user '<Unavailable>' I will get User '<Ilia>' failed to restore an item into mailbox 'Ilia')'. |SavesetID: 201306040319818~201304281326580000~Z~214CFD249872FD4CAE023BAF6A5AF1A1
but same error.
tried to:
zap the mailbox.
clear cache of user.
clear outlook profiles.
adding dtrace of RetrievalTask.
Solved! Go to Solution.
06-17-2013 01:21 PM
Mailbox was moved to a different db in exchange.
It appears something was stuck on exchange mailbox side that was resolved when the move occurred.
06-17-2013 05:04 AM
Is this for every item for this user?
Have you tried doing a dumpsaveset from EVSVR?
06-17-2013 05:08 AM
all items for the user acting the same.
didn't do dump yet, but I wonder - if items opens correctly from outlook (no cache) - wouldn't dump will result ok as well?
06-17-2013 08:35 AM
Okay - glad you have it sorted out.
06-17-2013 01:21 PM
Mailbox was moved to a different db in exchange.
It appears something was stuck on exchange mailbox side that was resolved when the move occurred.