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Exchange Journal mailbox not emptying

m1eai
Not applicable

Hi people,

Just taken over from the old E Vault adminstrator and franticly trying to get up to speed.  This morning I found the Journal mail box on the exchange server was not emptying.  Restarted services and rebooted the server, checked all the services but nothing seems to be wrong then did a Dtrace  (see bottom) but I still cannot see what is causing the problem?  Can anyone give me a clue?

Andy

 

39331    14:18:40.042     [5504]    (JournalTask)    <6008>    EV:L    CStorageArchive::GetVaultStatus (Entry) |
39332    14:18:40.042     [5504]    (JournalTask)    <6008>    EV:L    CStorageArchive::GetVaultStatusData (Entry) |
39333    14:18:40.042     [5504]    (JournalTask)    <6008>    EV:M    CStorageArchive::GetVaultStatusData|Vault ID: 1EFA5011450ED2040921CC183F9A4A0361110000evsite|Status: 1|Limit Status: 0|Storage Svc: 1F4FA98740E028347B0B1C856E5C9C1CE1e10000evsite|Rollover Vault :
39334    14:18:40.042     [5504]    (JournalTask)    <6008>    EV:M    CStorageArchive::GetVaultStatusData (Exit) |Success  [0] |
39335    14:18:40.042     [5504]    (JournalTask)    <6008>    EV:L    CStorageArchive::GetVaultThrottleStatus (Entry) |
39336    14:18:40.042     [5504]    (JournalTask)    <6008>    EV:M    CStorageArchive::GetVaultThrottleStatus() - StorageServiceId: 1F4FA98740E028347B0B1C856E5C9C1CE1e10000evsite | ThrottleStatus: 6
39337    14:18:40.042     [5504]    (JournalTask)    <6008>    EV:M    CStorageArchive::GetVaultThrottleStatus (Exit) |Success  [0] |
39338    14:18:40.042     [5504]    (JournalTask)    <6008>    EV:M    CStorageArchive::GetVaultStatus|Modifying Vault status with throttled status|ArchiveID: 1EFA5011450ED2040921CC183F9A4A0361110000evsite|Directory Status: 1|Throttle Status: 6|
39339    14:18:40.042     [5504]    (JournalTask)    <6008>    EV:M    CStorageArchive::GetVaultStatus (Exit) |Success  [0] |
39340    14:18:40.042     [5504]    (JournalTask)    <6008>    EV:H    :CArchivingAgent::IsEligibleForArchive() |Entering routine  |
39341    14:18:40.042     [5504]    (JournalTask)    <6008>    EV:L    :CArchivingAgent::IsEligibleForArchive(/O=<redacted>/OU=<redacted>/CN=RECIPIENTS/CN=JOURNALMAILBOX) |The message titled: Re: 2012 is eligible for archive  |
39342    14:18:40.042     [5504]    (JournalTask)    <6008>    EV:M    CJournalPart::MakeJournalPartMsg - Considering Message [Re: 2012]
39343    14:18:40.042     [5504]    (JournalTask)    <6008>    EV:M    CJournalPart::MakeJournalPartMsg - Is a E2007 Journal Message? [False]
39344    14:18:40.042     [5504]    (JournalTask)    <6008>    EV:H    :CArchivingAgent::IsEligibleForArchive() |Exiting routine |

1 ACCEPTED SOLUTION

Accepted Solutions

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

What version of EV?

What version of Exchange?

How many messages are you talking about?

How old is the oldest message?

Are the items pending?

In some instances it is normal for the items to remain in the mailbox for about 5 minutes before being removed depending on your Exchange version.

View solution in original post

2 REPLIES 2

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

What version of EV?

What version of Exchange?

How many messages are you talking about?

How old is the oldest message?

Are the items pending?

In some instances it is normal for the items to remain in the mailbox for about 5 minutes before being removed depending on your Exchange version.

MichelZ
Level 6
Partner Accredited Certified

Is your Journaling Vault Store set to after Backup?


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