Export Archive to pst error

Trying to export a user that has left the company. By opening the VAC, right-clicking on Archives and selecting Export. At first it would just sit there not using any cpu cycles so rebooted KVS Server. After doing this the export fails with the following useful(!) description:

Export of archive USERNAME failed.
Reason: Unspecified error encountered during export operation. Please check the event log

No errors whatsoever in the Event Log.

Checked permissions on mailbox and vault - all looks to be okay.

Next: Tried exporting my own vault to pst using my logon, same result.

So here I am with over 100 users requiring archiving and an extremely helpful KVS error!

Anybody? Please? :-D

Paul
12 Replies

Re: Export Archive to pst error

What version of EV?
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Re: Export Archive to pst error

Whoops!

EV 5 SP3 (Upgraded to SP6) sitting on W2k3 pre SP1

Exch is 2k Enterprise up to date on SP sat on W2k SP4

DB is SQL 2000 SP3 sitting on W2k3 pre SP1

Clients are Outlook 2003 SP2

Re: Export Archive to pst error

Could you start a dtrace of the MMC and the Retrieval Service and try again?
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Re: Export Archive to pst error

First time I've done a dtrace, so hope I've got it right. I have seen that there was a problem (search for EV~E PST file access error occurred) But I can't see a reason why, the account has access to the folder.

Anyhoo, here's the output:

DT>monitor

Monitor Trace Output

Running in Terminal Services session...
Monitoring debug output from processes running in the console session
Another process is monitoring debug output from processes running in the current Terminal Services
session

Ctrl-C to quit

1 15:42:37.028 (MigratorServer) <3624> EV~I Storage trace enabled.
Detail level is: 1
Process Id is: 5916
Module is: C:\Program Files\Enterprise Vault\MigratorServer.exe
2 15:42:37.059 (MigratorServer) <3624> EV~I Migrator Server started
3 15:42:37.075 (MigratorServer) <3624> EV~I CIndirectProcessSetMember::Register
Registered - Rep. No: 1
4 15:42:37.075 (MigratorServer) <3624> EV~I CIndirectProcessSetMember::ConfirmRunning
State: 2
Result: TRUE
5 15:42:37.090 (DirectoryService) <4608> EV~I DirectoryService: Method call: AmIALocalAdmi
nistrator()
6 15:42:37.371 (MigratorServer) <4648> EV~I CIndirectProcessSetMember::GetRegistrationStat
e
State: 1
7 15:42:37.371 (MigratorServer) <4648> EV~I CExporter::GetUserAccount
Process Token User: *KVSADMINACCOUNT*
SID Type: User
8 15:42:37.386 (MigratorServer) <4648> EV~I CExporter::GetUserAccount
Privileges: SeTcbPrivilege[], SeDebugPrivilege[], SeChangeNotifyPrivilege, SeSecurityPrivilege[]
, SeBackupPrivilege[], SeRestorePrivilege[], SeSystemtimePrivilege[], SeShutdownPrivilege[], SeRemot
eShutdownPrivilege[], SeTakeOwnershipPrivilege[], SeSystemEnvironmentPrivilege[], SeSystemProfilePri
vilege[], SeProfileSingleProcessPrivilege[], SeIncreaseBasePriorityPrivilege[], SeLoadDriverPrivileg
e[], SeCreatePagefilePrivilege[], SeIncreaseQuotaPrivilege[], SeUndockPrivilege[], SeManageVolumePri
vilege[], SeImpersonatePrivilege, SeCreateGlobalPrivilege
9 15:42:37.635 (MigratorServer) <4648> EV~I Storage trace enabled.
Detail level is: 1
Process Id is: 5916
Module is: C:\Program Files\Enterprise Vault\MigratorServer.exe
10 15:42:37.651 (MigratorServer) <4648> EV~I Storage trace enabled.
Detail level is: 1
Process Id is: 5916
Module is: C:\Program Files\Enterprise Vault\MigratorServer.exe
11 15:42:38.835 (MigratorServer) <4648> EV~E PST file access error occurred

PST file: D:\KVS2pst\*MYDISPLAYNAME*(Costigan,PaulMr)_Export_0001.pst
Account: *THEKVSADMINACCOUNT*
Reference: SPA/OMS
12 15:42:38.850 (MigratorServer) <4648> EV~W Export Archive Report

Export status: Incomplete
Processing aborted due to an unrecoverable error.

Job Id: Exp3_20070126154236
Archive Name: *MYDISPLAYNAME* (Costigan, Paul Mr)
Vault Id: 1FF567DFC6CCB1448AA769016BAB4FE471110000Exchvault

Target PST file location: D:\KVS2pst\ *MYDISPLAYNAME* (Costigan,PaulMr)_Export_0
001.pst
Number of PST files: 0

Number of items restored: 0
Number of items unable to be restored: 0

Age range filter: 26/Oct/2006 15:42 - 26/Jan/2007 15:42
Retention category filter:

Elapsed Export Time: 00:00:01 (hours:minutes:seconds)
13 15:42:38.850 (MigratorServer) <4648> EV~I CCheckpointRegister:Smiley FrustratedaveCheckPointInfo
Saving Checkpoint Id:Exp3_20070126154236Register: CRExportPst
14 15:42:38.850 (MigratorServer) <4648> EV~I CCheckpointRegister::InsertPstRegister
Inserting Message Id:Exp3_20070126154236 Status=0x0
Register: CRExportPst
15 15:42:38.850 (MigratorServer) <4648> EV~I CCheckpointRegister:Smiley FrustratedaveCheckPointInfo
Saveded Checkpoint Id:Exp3_20070126154236Register: CRExportPst
Last Seq No: 0x413be00
Last File No: 0x413be00
Last Ret Cat Ident: 0x413be00
16 15:42:39.847 (MigratorServer) <4976> EV~I CCheckpointRegister:Smiley FrustratedaveCheckPointInfo
Saving Checkpoint Id:Exp3_20070126154236Register: CRExportPst
17 15:42:39.847 (MigratorServer) <4976> EV~I CCheckpointRegister::InsertPstRegister
Inserting Message Id:Exp3_20070126154236 Status=0xc0041a79
Register: CRExportPst
18 15:42:39.847 (MigratorServer) <4976> EV~I CCheckpointRegister:Smiley FrustratedaveCheckPointInfo
Saveded Checkpoint Id:Exp3_20070126154236Register: CRExportPst
Last Seq No: 0x413be00x0
Last File No: 0x413be00x0
Last Ret Cat Ident: 0x413be00x0
19 15:42:45.127 (MigratorServer) <3624> EV~I CExeModule::Run
Normal COM shutdown...
20 15:42:46.124 (MigratorServer) <3624> EV~I Migrator Server stopped
21 15:42:46.124 (MigratorServer) <3624> EV~I CIndirectProcessSetMember::Unregister
State: 2

Re: Export Archive to pst error

Can you check the property of mapisvc.inf?

Rename the existing MAPISVC.INF in system32.

Copy the version of MAPISVC.INF supplied by Outlook 2003 to the system32 folder (normally c:\Windows\system32).

The correct file, supplied by Outlook 2003, is normally:

c:\program files\common files\system\mapi\1033\nt\MAPISVC.INF

Restart the computer.

Try again
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Re: Export Archive to pst error

Have swapped out the mapisvc.ini and rebooted, but still no avail :-(

I have to admit, most things I can sort out myself... but with this I have no clue!

Thanks for your help so far though.

Re: Export Archive to pst error

Hi,

Do you have enough disk space on the export location?

Re: Export Archive to pst error

also log in as the vault service account on the EV service and attempt to create a PST. Does that work?

Re: Export Archive to pst error

There is enough disk space and also, tried using various accounts including the service admin account, all result in the same.

Thanks

Re: Export Archive to pst error

Do you export all items or by folder or by date?

Re: Export Archive to pst error

I've tried both, all items and then reducing to 4 months (we used to archive 3months and older). I'm beginning to think our installation of V5 is so bugged that I'm going to scrub it and go with V6 - It's a case of which is the lesser of two evils, spending time & resources (of which I have very little) getting V5 running or bite the bullet and install V6. If anybody has any advice, it would be appreciated. Also have the option of migrating off a NAS and onto a SAN and building a new KVS server onto a blade.

The only other thing I can think of is disable the mbx for archiving and Exmerging to a .pst.

Thanks for any help,

Paul

Re: Export Archive to pst error

If you're scrubbing and going new...I'd actually recommend starting with 7.

micah