I upgrade Enterprise Vault from 5.0 sp5 to 6.0 sp2 without a problem and configuration wizard was completed succesfull.
Now the system is up in read only mode and all users can retrive archived mail.
If I restarat the service in "normal mode", after 30 seconds by Indexing Service started, too many error and warning will be write in the Windows Event Viewer.
The Event Id are 7284 and 7288, and the desccriptions are:
-Failed to add item to the index due to failure loading the item's index metadata. |Reason: No such interface supported |Index Id: 134F533693CC94A429D26CADD47E332CA1110000EVSite.mydomain.int/Volume:7 (MailboxAliasName) |Saveset Id: 526000000000000~200601171608360000~0~D89DA8FD60624EB693BA9F1FCC9A22C |Internal reference: XML II load |
-Addition of item to index abandoned. | |Index: 1201A55BDB2415D4E81C68C896A4561631110000EVSite.mydomain.int/Volume:28 (MailboxAliasName) |Saveset Id: 544000000000000~200601171608430000~0~F0C0957E35B443C5B0081D5AFD8BB6E |Sequence Number: 40986 | |All previous attempts to add the item to the index have failed. To prevent further failures the item will not be indexed. |
This events appear repetitively each 1 second.
The follow is a partial Dtrace Log Files of IndexServer process:
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557616:04:20.611 (IndexServer)<5924>EV:HCMessageRegister::RemoveIdentity Message Id: AddItem_20_59840 (hr=Success )|Register: MRIndexServer
557716:04:20.611 (IndexServer)<5924>EV:HCMessageRegister::InsertIdentity Inserting Message Id: AddItem_20_59841 (hr=Success )|Register: MRIndexServer
557816:04:20.611 (IndexServer)<5924>EV:HIndexableItem::FinalConstruct 0x71d720
557916:04:20.611 (IndexServer)<5924>EV:MIndexableItemObject::PopulateFromStream Size:106191
558016:04:20.611 (IndexServer)<5924>EV:MIndexableItemObject::Load Byte array (hr=(null))
558116:04:20.611 (IndexServer)<5924>EV:HCAVUpdator::LoadXmlIndeaxableItem XML load failed. (hr=No such interface supported )|Err: cci
558216:04:20.611 (IndexServer)<5924>EV~EFailed to add item to the index due to failure loading the item's index metadata. |Reason: No such interface supported |Index Id: 1BAEBD01DF255464C983446E412B67F971110000EVSite.mydomain.int/Volume:20 (sqlserver) |Saveset Id: 803000000000000~200602061446130000~0~15A698C9F40948FF923E50072899A74 |Internal reference: XML II load |
558316:04:20.626 (IndexServer)<5924>EV:HIndexableItem::FinalRelease 0x71d720
558416:04:20.642 (IndexServer)<5924>EV:HCMessageRegister::InsertIdentity Inserting Message Id: AddItem_20_59841 (hr=The given Archive current message identity is already in the register )|Register: MRIndexServer
558516:04:20.642 (IndexServer)<5924>EV:HIndexableItem::FinalConstruct 0x71d720
558616:04:20.642 (IndexServer)<5924>EV:MIndexableItemObject::PopulateFromStream Size:106191
558716:04:20.642 (IndexServer)<5924>EV:MIndexableItemObject::Load Byte array (hr=(null))
558816:04:20.642 (IndexServer)<5924>EV:HCAVUpdator::LoadXmlIndeaxableItem XML load failed. (hr=No such interface supported )|Err: cci
558916:04:20.642 (IndexServer)<5924>EV~EFailed to add item to the index due to failure loading the item's index metadata. |Reason: No such interface supported |Index Id: 1BAEBD01DF255464C983446E412B67F971110000EVSite.mydomain.int/Volume:20 (sqlserver) |Saveset Id: 803000000000000~200602061446130000~0~15A698C9F40948FF923E50072899A74 |Internal reference: XML II load |
559016:04:20.642 (IndexServer)<5924>EV:HIndexableItem::FinalRelease 0x71d720
559116:04:20.658 (IndexServer)<5924>EV:HCMessageRegister::InsertIdentity Inserting Message Id: AddItem_20_59841 (hr=The given Archive current message identity is already in the register )|Register: MRIndexServer
559216:04:20.658 (IndexServer)<5924>EV:HIndexableItem::FinalConstruct 0x71d720
559316:04:20.658 (IndexServer)<5924>EV:MIndexableItemObject::PopulateFromStream Size:106191
559416:04:20.658 (IndexServer)<5924>EV:MIndexableItemObject::Load Byte array (hr=(null))
559516:04:20.658 (IndexServer)<5924>EV:HCAVUpdator::LoadXmlIndeaxableItem XML load failed. (hr=No such interface supported )|Err: cci
559616:04:20.658 (IndexServer)<5924>EV~EFailed to add item to the index due to failure loading the item's index metadata. |Reason: No such interface supported |Index Id: 1BAEBD01DF255464C983446E412B67F971110000EVSite.mydomain.int/Volume:20 (sqlserver) |Saveset Id: 803000000000000~200602061446130000~0~15A698C9F40948FF923E50072899A74 |Internal reference: XML II load |
559716:04:20.658 (IndexServer)<5924>EV:HIndexableItem::FinalRelease 0x71d720
559816:04:20.658 (IndexServer)<5924>EV:HCMessageRegister::InsertIdentity Inserting Message Id: AddItem_20_59841 (hr=The given Archive current message identity is already in the register )|Register: MRIndexServer
559916:04:20.673 (IndexServer)<5924>EV~WAddition of item to index abandoned. | |Index: 1BAEBD01DF255464C983446E412B67F971110000EVSite.mydomain.int/Volume:20 (sqlserver) |Saveset Id: 803000000000000~200602061446130000~0~15A698C9F40948FF923E50072899A74 |Sequence Number: 59841 | |All previous attempts to add the item to the index have failed. To prevent further failures the item will not be indexed. |
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I already upgrade to version 6.0 sp2 in the past about 10 more EV servers without this strange problems!
How to recover Indexing Service?