Issue with Offline vault

[Abhijit_Soman]

Hi I am facing an issue with offline vault As I open my outlook and it try to download mails to vault cache but it is unable to download and ask for username & password consistently. Same is happening if I access my offline vault Previously it was working fine. EV version :- 7.0 Exchange 2003 Outlook 2003 / 2007

[RahulG]

Try reinstalling the client ,that should resolve it ..

[Abhijit_Soman]

I have re installed client add-in, but the same issue

[Deepak_W · Accepted solution]

Add EV server alias in bypass proxy server list on client machines

Also add EV server alias and domain name in trusted sites and local intranet zone.

Let me know if this works...