12-19-2014 12:17 PM
Hello,
I have a fully functional test environment that I cloned my EV server to. I did this so I could test the upgrade from EV 10.0.0 to EV 11.0. My server is a Windows 2008 R2 SP1 server with SQL 2012 installed. The upgrade went well but now the journal mailbox isn't emptying. It was prior to the upgrade yesterday morning.
I have restarted the services, kicked off the tasks, restarted the server, checked the exchange connectivity, etc. i am not logging any errors on the EV server nor the exchange server.
I would appreciate any helpful suggestions. :)
Thanks!
Solved! Go to Solution.
12-19-2014 02:20 PM
I see a lot of these:
3371 13:43:13.259 [7396] (StorageOnlineOpns) <9024> EV:H {CSimpleStore::GetQueueStatus:#9948} _com_error exception: [Item has not been added to the storage queue because the remaining disk space of the queue has breached its threshold. Enterprise Vault will automatically try again later. (0x80047155)]
Do you see Event 29013?
Article:TECH226276 | | | Created: 2014-11-12 | | | Updated: 2014-11-17 | | | Article URL http://www.symantec.com/docs/TECH226276 |
12-19-2014 12:30 PM
Have you dtraced the journal task?
12-19-2014 12:47 PM
Is archiving running at all? What is the current state of the items in the archive, "new" or "Pending"?
12-19-2014 02:05 PM
Tony - I did run a dtrace on the journaling task but I realized that it is a little more difficult to translate than I thought. I have included it here.
12-19-2014 02:09 PM
WiT Send - it looks like the items are still new.
12-19-2014 02:20 PM
I see a lot of these:
3371 13:43:13.259 [7396] (StorageOnlineOpns) <9024> EV:H {CSimpleStore::GetQueueStatus:#9948} _com_error exception: [Item has not been added to the storage queue because the remaining disk space of the queue has breached its threshold. Enterprise Vault will automatically try again later. (0x80047155)]
Do you see Event 29013?
Article:TECH226276 | | | Created: 2014-11-12 | | | Updated: 2014-11-17 | | | Article URL http://www.symantec.com/docs/TECH226276 |
12-19-2014 02:48 PM
Thanks, Tony. Even though I had room available on the drive with the queues it wasn't above the 10% that EV wanted. Once I cleaned up some room the journaling mailbox emptied.
Thanks!