Journal archive processes in read only mode?

[Vikes_2]

Hey everyone,
So I have never seen this one before, I have a journal archive that is in read only mode and is still processing messages. Has anyone seen this before, and if so what might I try to fix it? There are no errors or anything pointing to a problem it is just processing even though the reg shows read only..
Thanks

Travis

[MichelZ]

Where does what show read-only??

[Vikes_2]

HKEY_LOCAL_MACHINE
 

\Software
 

\KVS
 

\Enterprise Vault
 

\Storage
 

[TonySterling]

restart the Services.  The setting is read when the service starts so if the registry was changed when the services were running it will still process until they are restarted.

Cheers,

[Vikes_2]

Hey Tony,
I did try that one and a reboot. Pretty crazy stuff, I did open a case but they had not seen it either so while I was waiting on a call back I thought that I would see if anyone else has seen this. I also thought that EV was not recognizing the reg settings and that a reboot would cure it but no go :) Not sure what else it might be?
Thanks!

Travis

[TonySterling]

When the Storage Service starts does it put the entry in the application log about being in Read Only mode?

The EV isn't 64-bit is it?  If yes, there is the other registry node.

HKEY_LOCAL_MACHINE
 \Software
  \Wow6432Node
   \Software
    \KVS
     \Enterprise Vault

Also, what version are you working with?

[Vikes_2]

Hey Tony,
The EV server is 64bit and 2007 SP2.
No entry in the log, other than the services bouncing. I will check that reg setting.

Thanks
Travis

[TonySterling · Accepted solution]

Well there you go!

In the Registry chm and pdf there is this nugget:
Running Enterprise Vault on 64-bit Windows
In a 64-bit environment, 32-bit applications like Enterprise Vault read from a different part of the registry than they do in 32-bit Windows. The following table shows the subkeys from which Enterprise Vault reads, depending on the version of Windows.

32-bit Windows
 HKEY_LOCAL_MACHINE
 \Software
  \KVS
   \Enterprise Vault
 
64-bit Windows
 HKEY_LOCAL_MACHINE
 \Software
  \Wow6432Node
   \Software
    \KVS
     \Enterprise Vault
 

The rest of this guide shows the 32-bit subkey only.

So any of the keys that would normally be under HKLM\Software you will want to look for under the \Wow6432Node key.

Cheers,

[Vikes_2]

Ok so I am guessing that I will need to add the keys and change the pre and post script.. I will give that a shot and let you know what I see.

Thanks,
Travis

[TonySterling]

Give that go and you should be ok. 

Cheers,

[Vikes_2]

As always you are the man!
Thanks Tony! I will let you know what the outcome is, but it makes complete sense!
Travis

[Vikes_2]

Tony,
Your solution was spot on!
Thanks!!
Travis