Hello,
I are trying to set up journal archiving on Enterprise Vault 8 SP2. However, the journaling task fails to start. The eventlog displays the following error:
---
Event Type: Error
Event Source: Enterprise Vault
Event Category: Journal Task
Event ID: 3305
Date: 9/29/2009
Time: 2:49:34 PM
User: N/A
Computer: Servername
Description:
The Task 'Exchange Journaling Task for Servername' failed to log on to Exchange server 'Servername' using mailbox 'SMTP:journaling@xxx'. Please ensure the mailbox has not been hidden, that the server is running and that the Vault account has sufficient permissions on the server.
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
---
I have setup EV as is written in the documentation. In other words, these steps:
■ Creating a journal vault store and partition
■ Creating a journal archive
■ Adding permissions to the journal archive
■ Adding an Exchange Journaling task
■ Reviewing the journaling policy settings
■ Adding an Exchange Server journal mailbox as a target
■ Starting the Journaling task
We have a second server which runs EV and is dedicated for mailbox archiving. The mailbox archiving task on that server runs without any problems. I have checked the permissions on the target Exchange server and the store, but everything seems fine. The service account seems to have full controll (+ Send As & Receive As) permissions.
Does anybody have a suggestion on why the task fails?