Lotus Notes 703HF693

[Dalcero]

Hi there,

in the Symantec documentation, I sumbled upon the hotfix for Lotus Notes required to install the EVInstall.nsf for EV8 SP2. For Lotus Notes Version 7.0.3 there is a Hotfix 703HF693 needed.

Well, Symantec cannot give me the hotfix and IBM doesn't know, what this is - they use a different naming convention for hotfixes. Has anybody any idea how to overcome this?

Thanks so much,
Dalcero.

[Rob_Wilcox1 · Accepted solution]

Take a look at the compatibility guide :

ftp://ftp.support.veritas.com/pub/support/products/Exchange_Mailbox_Archiving_Unit/276547.pdf

It says :

Mandatory Lotus Domino hotfixes
          You must obtain Lotus Notes client and Lotus Domino Server hotfixes from IBM.
          The Lotus Notes client hotfixes should be installed on every Enterprise Vault
          Server configured for Lotus Domino Archiving and every Enterprise Vault
          Domino Gateway server.
          The Lotus Domino server hotfixes should be installed on every Enterprise Vault
          Domino Gateway server.
          The Lotus Notes client hotfixes should be installed on the client from which you
          run EVInstall.nsf, if you do not run it on the Enterprise Vault Domino
          Gateway Server.
          You do not need to apply the hotfixes to your target Domino mail servers or end
          user Lotus Notes clients.
          Please quote the following PMR and hotfix numbers when contacting IBM
          support:
          7.0.2 client: PMR 49545,019,866; hotfix 702HF1183
          7.0.2 server: PMR 49545,019,866; hotfix 702HF1184
          7.0.3 client: PMR 51278,019,866; hotfix 703HF693
          7.0.3 server: PMR 51278,019,866; hotfix 703HF690
          8.0 client: PMR 51279,019,866; hotfix 80HHF218
          8.0 server: PMR 51279,019,866; hotfix 80HF453
          8.0.1 client: PMR 56179,019,866; hotfix 801HHF197
          8.0.1 server: PMR 51283,019,866; hotfix 801HF252
          8.0.2 client: PMR 54202,019,866; hotfix 802HHF258
8.0.2 server: PMR 62772,019,866; hotfix 802HF513
8.5 client: PMR 54202,019,866; hotfix 85HHF101
8.5 server: none

Hope that helps,

[Dalcero]

Dear Rob Wilcox,

I look this pre-requisites in the manual, but I don´t find this hotfix for download in the site IBM.

My Lotus Notes Client is doesn´t displayed the icons when the message is archived, this problem occurs why doesn´t is installed hotfix for Lotus Notes?

Thanks.

[Rob_Wilcox1]

Leandro,  as I understand it you have to contact IBM for the hotfix.  Also the installation guides for our Lotus Notes components clearly give the steps for installation, and they rely on the hotfix being in place (otherwise EVInstall will error)

[Dalcero]

Rob, I don´t installed hotfix in Lotus Notes client, but I run EVinstall without error.

The messages are archived, however the icons doesn´t displayed in client.

WHY???

Thanks.

[Rob_Wilcox1]

 Sorry, but I don't know why that would happen, but it could be related to the EVInstall, or a step missed from the installation instructions.

[Dalcero]

Rob, I need this following hotfix:

7.0.3 client: PMR 51278,019866; hotfix 703HF693.

7.0.3 server: PMR 51278,019866; hotfix 703HF690.

Do you can send for me?

Thanks.
Leandro Dalcero

[TonySterling]

It sounds as though your templates were not updated correctly.  Could you double check those steps?

Refer to this technote:

http://seer.entsupport.symantec.com/docs/327262.htm

[Dalcero]

Tony, my templates were updated correctly. See the following image:




However the icons doesn´t appearing and the message doesn´t retrieve.

Do you have any idea??

Thanks.
Leandro Dalcero

[Dalcero]

Any Answers????

A question...

It is mandatory the installation of Enterprise Vault Domino Gateway for Domino Mailbox Archiving???

Thanks.
Leandro Dalcero

[TonySterling]

Yes, the EVDG is a pre-req for Mailbox archiving.  This is listed in the Install and Config quide.

Did you not install a EVDG?

[Dalcero]

Yes, I install EVDG. My environment have one server with Domino Server and one Server with EVDG + EV Server + Lotus Notes Client.

My Domino Server and my Lotus Notes Client is 7.0.3 with hotfix.

I run EVInstall and it created all templates and forms. I applied templates in mailbox database, but don´t appearing the icons in shortcut.

I don´t have idea this problem.

HELP ME!!

Thanks

Leandro Dalcero

[Dalcero]

Tony / Rob,

Do you have anyone ideas this my problem?

Thanks.

[TonySterling]

Leandro,
I would seem to me that you might have missed a configuration step.  I would recommend you step back through the pre-req's, installation, and client roll-out just to be sure. 

After that if the problem still exists I would recommend you open a case with support so they can give you some hands on help.

Regards,