No Search Result EV 8 SP3

[Hzeid]

I have problem in searching archived Mailboxes for all users.
Few users who can sucessfully search old Archives, but fail to search newly archived Emails
Evrything works fin in matter of Auto and Manual Archive and restore.

[RahulG]

Check the status of the Indexes for the user who have issue
If the index are failed try to repair or rebuild the indexes ....
Check if any error in the event log for the indexing service..
Do provide more details about the issue

[Hzeid]

I did the following

1. On the Enterprise Vault server, open the Enterprise Vault Administration Console
2. Expand the Site container
3. Right Click on the "Archives" container and select "Index Volumes"
4. In the "Manage Index Volumes" window, Click on all three boxes ("Failed", "Rebuilding", and "Offline") and click the "Find" button

but no result except the message
" there are No index Volume to display"

[RahulG]

Is the indexing service started ??

[Hzeid]

Yes the Index service started. kindly find the attached snaps

[JesusWept3 · Accepted solution]

Is the Indexing in Backup mode at all? Another thing you can do is run a SQL Query against the vault store databases USE EVVaultStore SELECT COUNT(*) FROM JournalArchive WHERE IndexComitted = 0 This count will give you a list of all items awaiting still to be indexed. The only thing that would really be stopping the indexing at this point would be read only If its not in read only and there are a ton of items awaiting to be indexed, you need to get a dtrace of indexserver and whilst dtracing, immediately restart the indexing service give it a few mins and stop the dtrace and just look to see if you can see any visible errors, and maybe create a case and submit that log or publish the log here if you're comfortable with it

[Hzeid]

yes the index been in backup mode several time for testing
I stop all the services and start again, even restart the server

lets try this Query and post the result.

[JesusWept3]

well remember you dont clear backup mode by restarting services, you'd either use the VAC or the powershell command to remove the backup mode

[Hzeid]

thanks JesusWept2 for your help, index was in backup mode, I used powershell to clear backup mode
thanks