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OWA 2007

Celtic
Level 5
Partner
Hi,
I have a CAS 2007 server (no mailbox role installed). I have configured OWA following the documetation. I have EV 7.5. My issue is that no EV icons are appearing in OWA 2007. Also I cannot open anything from the vault. Any ideas?
Thanks a million
P
1 ACCEPTED SOLUTION

Accepted Solutions

Celtic
Level 5
Partner
After many hours of trobleshooting using MS kn articles and uninstalling/reinstalling IIS/CAS roles I was left with a scenario that I had to rebuild the server as I could not get the IIS7 role to reinstall and it was quicker to rebuild than troubleshoot any further.
The issue was deffo down to IIS and the EWS folder, but I felt I had exhausted all attempts at fixing this issue
Once I rebuilt and added the EV extensions all worked ok for me

View solution in original post

15 REPLIES 15

Maverik
Level 6
Hi Patrick,

We need to seperate out this issue.  Not being able to open items is different than buttons not appearing.  I would suggest we look to resolve the buttons not appearing first and then move onto opening of archived items.

The following article that I wrote may assist.

https://www-secure.symantec.com/connect/articles/troubleshooting-enterprise-vault-outlook-web-access...

If not can you gather and post the log, as described in this aritcle. You do this by setting the  value below to true in the Web.Config file.

<add key="EnterpriseVault_LogEnabled" value="true"/>

Also are you using any proxy servers? Do the buttons not appear internally as well as externally?
Is the CAS Server, Mailbox and EV Server all on the same LAN?

MichelZ
Level 6
Partner Accredited Certified
Have you installed the Extensions on the CAS only, or on the server which has the mailbox role, too?

Cheers

cloudficient - EV Migration, creators of EVComplete.

Celtic
Level 5
Partner
Thanks Don,
We are after getting a license for EV8 SP2. So as my EV 2007 install is still more or less default I am going to snap shot my server and inplace upgrade to EV 8 and see how that goes :)

Thanks for the help so far

Celtic
Level 5
Partner
Michel I have installed the extensions on the CAS only

MichelZ
Level 6
Partner Accredited Certified
Any chance that you are running Exchange 2003 Backend Servers?
You would have to install the 2003 Extensions there, too.

Cheers

cloudficient - EV Migration, creators of EVComplete.

Celtic
Level 5
Partner
Hi Michal,
No I have 2 x cas servers and an backend 2007 ccr cluster

Celtic
Level 5
Partner

Hi Don,
I have gone thru ur article thanks and I think all checks out ok. There is one point u mention "4: Check that WebDav has been enabled along with.NET Framework. This is located in IIS Manager\Web Service Extensions" where do I check this in IIS7? I have now installed version 8 of EV. My setup is 2 x cas servers and the backend is a exchange 2007 ccr cluster. I have the cas servers load balanced with F5 load balancer I connect to them using https://webmail.domain.com. I have only installed the extensions so far on one cas server. I test by connecting directly to this cas server using its fqdn https://htcas1.domain.com.

The Outlook client is working fine for accessing the vault and managing, only issue is with OWA
Yes all servers are on the same lan.

Here is a post of the log...........

13/10/2009 17:07:08 [3764,8] #############################################################
13/10/2009 17:07:08 [3764,8] Request processing started
13/10/2009 17:07:08 [3764,8] Url: https://htcas1.mmuh.ie/owa/forms/premium/StartPage.aspx
13/10/2009 17:07:08 [3764,8] RawUrl: /owa/default.aspx
13/10/2009 17:07:08 [3764,8] Query String parameters:
13/10/2009 17:07:08 [3764,8] Form:
13/10/2009 17:07:08 [3764,8] OWA Session details
13/10/2009 17:07:08 [3764,8]     User agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)
13/10/2009 17:07:08 [3764,8]     Authentication type: Basic
13/10/2009 17:07:08 [3764,8]     Authenticated user: MMUH\brandon
13/10/2009 17:07:08 [3764,8]     Client IP Address: 172.30.252.10
13/10/2009 17:07:08 [3764,8]     Server IP Address: 10.1.100.11
13/10/2009 17:07:08 [3764,8]     Host: htcas1.mmuh.ie
13/10/2009 17:07:08 [3764,8] Primary SMTP Address: BConsulting@domain.ie
13/10/2009 17:07:08 [3764,8] EV Extensions DLL version: 8.0.2.0
13/10/2009 17:07:08 [3764,8] [RequestProcessor::StartImpersonation] Impersonating logged on user
13/10/2009 17:07:08 [3764,8] [EVContext::Initialise] Loading EVContext
13/10/2009 17:07:08 [3764,8] [Resources::LoadLanguageFile] Trying to opening language file: C:\Program Files\Microsoft\Exchange Server\ClientAccess\owa\EnterpriseVault\v8.0.2.1693\Languages\en-ie.lan
13/10/2009 17:07:08 [3764,8] [Resources::LoadLanguageFile] Language file not found
13/10/2009 17:07:08 [3764,8] [Resources::LoadLanguageFile] Trying to opening language file: C:\Program Files\Microsoft\Exchange Server\ClientAccess\owa\EnterpriseVault\v8.0.2.1693\Languages\en.lan
13/10/2009 17:07:08 [3764,8] [Resources::LoadLanguageFile] Loaded language: en
13/10/2009 17:07:08 [3764,8] [EVContext::ResetHiddenSettings] Resetting hidden settings to defaults
13/10/2009 17:07:08 [3764,8] [EVContext::LoadHiddenSettings] Loading hidden settings
13/10/2009 17:07:08 [3764,8] [EVContext::LoadHiddenSettings] Getting hidden message entry id using SMTP address: BConsulting@domain.ie
13/10/2009 17:07:08 [3764,8] [WebDAVHelpers::GetEVHiddenMessageId] Mailbox Url: https://localhost/exchange/BConsulting@domain.ie
13/10/2009 17:07:08 [3764,8] [WebDAVRequest::Send] Request url: https://localhost/exchange/BConsulting@domain.ie
13/10/2009 17:07:08 [3764,8] [WebDAVRequest::Send] Request method: PROPFIND
13/10/2009 17:07:08 [3764,8] [WebDAVRequest::Send] Request timeout (milliseconds): 30000
13/10/2009 17:07:08 [3764,8] [WebDAVRequest::Send] Adding FBA cookies
13/10/2009 17:07:08 [3764,8] [WebDAVRequest::Send] Adding Depth header: 0
13/10/2009 17:07:08 [3764,8] [WebDAVRequest::Send] Request body: <?xml version="1.0"?><d:propfind xmlns:d="DAV:" ><d:prop><u:inbox xmlns:u="urn:schemas:httpmail:" /></d:prop></d:propfind>
13/10/2009 17:07:08 [3764,8] [WebDAVRequest::Send] Creating XmlDocument
13/10/2009 17:07:08 [3764,8] [WebDAVRequest::Send] Loading XmlDocument
13/10/2009 17:07:08 [3764,8] [WebDAVRequest::Send] Loaded XmlDocument: <?xml version="1.0"?><a:multistatus xmlns:b="urn:uuid:c2f41010-65b3-11d1-a29f-00aa00c14882/" xmlns:d="urn:schemas:httpmail:" xmlns:c="xml:" xmlns:a="DAV:"><a:response><a:href>https://localhost/exchange/BConsulting@domain.ie/</a:href><a:propstat><a:status>HTTP/1.1 200 OK</a:status><a:prop><d:inbox>https://localhost/exchange/BConsulting@domain.ie/Inbox</d:inbox></a:prop></a:propstat></a:response></a:multistatus>
13/10/2009 17:07:08 [3764,8] [WebDAVHelpers::GetEVHiddenMessageId] Inbox Url: https://localhost/exchange/BConsulting@domain.ie/Inbox
13/10/2009 17:07:08 [3764,8] [WebDAVRequest::Send] Request url: https://localhost/exchange/BConsulting@domain.ie/Inbox
13/10/2009 17:07:08 [3764,8] [WebDAVRequest::Send] Request method: SEARCH
13/10/2009 17:07:08 [3764,8] [WebDAVRequest::Send] Request timeout (milliseconds): 30000
13/10/2009 17:07:08 [3764,8] [WebDAVRequest::Send] Adding FBA cookies
13/10/2009 17:07:08 [3764,8] [WebDAVRequest::Send] Request body: <?xml version="1.0"?><d:searchrequest xmlns:d="DAV:" ><d:sql>SELECT "http://schemas.microsoft.com/mapi/proptag/x0FFF0102" FROM SCOPE('shallow traversal of "https://localhost/exchange/BConsulting@domain.ie/Inbox"') WHERE "DAV:ishidden" = true AND "http://schemas.microsoft.com/exchange/outlookmessageclass" = 'IPM.Note.EnterpriseVault.Settings'</d:sql></d:searchrequest>
13/10/2009 17:07:08 [3764,8] [WebDAVRequest::Send] Creating XmlDocument
13/10/2009 17:07:08 [3764,8] [WebDAVRequest::Send] Loading XmlDocument
13/10/2009 17:07:08 [3764,8] [WebDAVRequest::Send] Loaded XmlDocument: <?xml version="1.0"?><a:multistatus xmlns:b="urn:uuid:c2f41010-65b3-11d1-a29f-00aa00c14882/" xmlns:c="xml:" xmlns:d="http://schemas.microsoft.com/mapi/proptag/" xmlns:a="DAV:"><a:response><a:href>https://localhost/exchange/BConsulting@domain.ie/Inbox/No%20Subject-6.EML</a:href><a:propstat><a:status>HTTP/1.1 200 OK</a:status><a:prop><d:x0FFF0102 b:dt="bin.base64">AAAAAHODUv/lOklJgv8FPBhvdqIHAMuDnljqx7pMorWLpYlQXzoAAAZwnU8AAMuDnljqx7pMorWLpYlQXzoAADOZ+fEAAA==</d:x0FFF0102></a:prop></a:propstat></a:response></a:multistatus>
13/10/2009 17:07:08 [3764,8] [WebDAVHelpers::GetEVHiddenMessageId] ID: AAAAAHODUv/lOklJgv8FPBhvdqIHAMuDnljqx7pMorWLpYlQXzoAAAZwnU8AAMuDnljqx7pMorWLpYlQXzoAADOZ+fEAAA==
13/10/2009 17:07:08 [3764,8] [EVContext::LoadHiddenSettings] Retrieved hidden message entry id
13/10/2009 17:07:08 [3764,8] [Id::EwsId] Converting EntryId to EwsId
13/10/2009 17:07:08 [3764,8] [MailboxBase::MailboxBase] Connecting to Exchange Web Services using: https://localhost/ews/exchange.asmx
13/10/2009 17:07:12 [3764,8] [ConvertId::DoConvertId] Converting ID using web services
13/10/2009 17:07:13 [3764,8] [ConvertId::DoConvertId] Exception calling ConvertId: System.InvalidOperationException: Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'.
The request failed with the error message:
--
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<title>IIS 7.0 Detailed Error - 500.19 - Internal Server Error</title>
<style type="text/css">
<!--
body{margin:0;font-size:.7em;font-family:Verdana,Arial,Helvetica,sans-serif;background:#CBE1EF;}
code{margin:0;color:#006600;font-size:1.1em;font-weight:bold;}
.config_source code{font-size:.8em;color:#000000;}
pre{margin:0;font-size:1.4em;word-wrap:break-word;}
ul,ol{margin:10px 0 10px 40px;}
ul.first,ol.first{margin-top:5px;}
fieldset{padding:0 15px 10px 15px;}
.summary-container fieldset{padding-bottom:5px;margin-top:4px;}
legend.no-expand-all{padding:2px 15px 4px 10px;margin:0 0 0 -12px;}
legend{color:#333333;padding:4px 15px 4px 10px;margin:4px 0 8px -12px;_margin-top:0px;
 border-top:1px solid #EDEDED;border-left:1px solid #EDEDED;border-right:1px solid #969696;
 border-bottom:1px solid #969696;background:#E7ECF0;font-weight:bold;font-size:1em;}
a:link,a:visited{color:#007EFF;font-weight:bold;}
a:hover{text-decoration:none;}
h1{font-size:2.4em;margin:0;color:#FFF;}
h2{font-size:1.7em;margin:0;color:#CC0000;}
h3{font-size:1.4em;margin:10px 0 0 0;color:#CC0000;}
h4{font-size:1.2em;margin:10px 0 5px 0;
}#header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS",Verdana,sans-serif;
 color:#FFF;background-color:#5C87B2;
}#content{margin:0 0 0 2%;position:relative;}
.summary-container,.content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;}
.config_source{background:#fff5c4;}
.content-container p{margin:0 0 10px 0;
}#details-left{width:35%;float:left;margin-right:2%;
}#details-right{width:63%;float:left;
}#server_version{width:96%;_height:1px;min-height:1px;margin:0 0 5px 0;padding:11px 2% 8px 2%;color:#FFFFFF;
 background-color:#5A7FA5;border-bottom:1px solid #C1CFDD;border-top:1px solid #4A6C8E;font-weight:normal;
 font-size:1em;color:#FFF;text-align:right;
}#server_version p{margin:5px 0;}
table{margin:4px 0 4px 0;width:100%;border:none;}
td,th{vertical-align:top;padding:3px 0;text-align:left;font-weight:bold;border:none;}
th{width:30%;text-align:right;padding-right:2%;font-weight:normal;}
thead th{background-color:#ebebeb;width:25%;
}#details-right th{width:20%;}
table tr.alt td,table tr.alt th{background-color:#ebebeb;}
.highlight-code{color:#CC0000;font-weight:bold;font-style:italic;}
.clear{clear:both;}
.preferred{padding:0 5px 2px 5px;font-weight:normal;background:#006633;color:#FFF;font-size:.8em;}
-->
</style>
 
</head>
<body>
<div id="header"><h1>Server Error in Application "DEFAULT WEB SITE/EWS"</h1></div>
<div id="server_version"><p>Internet Information Services 7.0</p></div>
<div id="content">
<div class="content-container">
 <fieldset><legend>Error Summary</legend>
  <h2>HTTP Error 500.19 - Internal Server Error</h2>
  <h3>Absolute physical path "C:\inetpub\custerr\en-US\405.htm" is not allowed in system.webServer/httpErrors section in web.config file.  Use relative path instead.</h3>
 </fieldset>
</div>
<div class="content-container">
 <fieldset><legend>Detailed Error Information</legend>
  <div id="details-left">
   <table border="0" cellpadding="0" cellspacing="0">
    <tr class="alt"><th>Module</th><td>CustomErrorModule</td></tr>
    <tr><th>Notification</th><td>SendResponse</td></tr>
    <tr class="alt"><th>Handler</th><td>WebServiceHandlerFactory-ISAPI-2.0-64</td></tr>
    <tr><th>Error Code</th><td>0x8007000d</td></tr>
    
   </table>
  </div>
  <div id="details-right">
   <table border="0" cellpadding="0" cellspacing="0">
    <tr class="alt"><th>Requested URL</th><td>https://localhost:443/ews/exchange.asmx</td></tr>
    <tr><th>Physical Path</th><td>C:\Program Files\Microsoft\Exchange Server\ClientAccess\exchweb\EWS\exchange.asmx</td></tr>
    <tr class="alt"><th>Logon Method</th><td>Not yet determined</td></tr>
    <tr><th>Logon User</th><td>Not yet determined</td></tr>
    
   </table>
   <div class="clear"></div>
  </div>
 </fieldset>
</div>
<div class="content-container">
 <fieldset><legend>Most likely causes:</legend>
  <ul>  <li>The worker process is unable to read the applicationhost.config or web.config file.</li>  <li>There is malformed XML in the applicationhost.config or web.config file.</li>  <li>The server cannot access the applicationhost.config or web.config file because of incorrect NTFS permissions.</li> </ul>
 </fieldset>
</div>
<div class="content-container">
 <fieldset><legend>Things you can try:</legend>
  <ul>  <li>Look in the event logs for information about why the configuration files are not readable.</li>  <li>Make sure the user identity specified for the application pool, or the authenticated user, has the required permissions to access the web.config file.</li> </ul>
 </fieldset>
</div>
 
 
<div class="content-container">
 <fieldset><legend>Links and More Information</legend>
  This error occurs when there is a problem reading the configuration file for the Web server or Web application. In some cases, the event logs may contain more information about what caused this error.
  <p><a href="http://go.microsoft.com/fwlink/?LinkID=62293&IIS70Error=500,19,0x8007000d,6002">View more information »</a></p>
  
 </fieldset>
</div>
</div>
</body>
</html>

--.
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Symantec.EnterpriseVault.Owa.ExchangeWebServices.ExchangeServiceBinding.ConvertId(ConvertIdType ConvertId1)
   at Symantec.EnterpriseVault.Owa.ExchangeStoreAccess.ConvertId.DoConvertId(AlternateIdBaseType oSourceId, IdFormatType destFormat)
13/10/2009 17:07:13 [3764,8] [Id::EwsId] Failed to convert EntryId to EwsId
13/10/2009 17:07:13 [3764,8] [MailboxBase::MailboxBase] Connecting to Exchange Web Services using: https://localhost/ews/exchange.asmx
13/10/2009 17:07:13 [3764,8] [EVContext::LoadHiddenSettings] Retrieved hidden message from web services
13/10/2009 17:07:13 [3764,8] [HiddenMessage::LoadHiddenMessage] Failed to get hidden settings: System.InvalidOperationException: Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'.
The request failed with the error message:
--
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<title>IIS 7.0 Detailed Error - 500.19 - Internal Server Error</title>
<style type="text/css">
<!--
body{margin:0;font-size:.7em;font-family:Verdana,Arial,Helvetica,sans-serif;background:#CBE1EF;}
code{margin:0;color:#006600;font-size:1.1em;font-weight:bold;}
.config_source code{font-size:.8em;color:#000000;}
pre{margin:0;font-size:1.4em;word-wrap:break-word;}
ul,ol{margin:10px 0 10px 40px;}
ul.first,ol.first{margin-top:5px;}
fieldset{padding:0 15px 10px 15px;}
.summary-container fieldset{padding-bottom:5px;margin-top:4px;}
legend.no-expand-all{padding:2px 15px 4px 10px;margin:0 0 0 -12px;}
legend{color:#333333;padding:4px 15px 4px 10px;margin:4px 0 8px -12px;_margin-top:0px;
 border-top:1px solid #EDEDED;border-left:1px solid #EDEDED;border-right:1px solid #969696;
 border-bottom:1px solid #969696;background:#E7ECF0;font-weight:bold;font-size:1em;}
a:link,a:visited{color:#007EFF;font-weight:bold;}
a:hover{text-decoration:none;}
h1{font-size:2.4em;margin:0;color:#FFF;}
h2{font-size:1.7em;margin:0;color:#CC0000;}
h3{font-size:1.4em;margin:10px 0 0 0;color:#CC0000;}
h4{font-size:1.2em;margin:10px 0 5px 0;
}#header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS",Verdana,sans-serif;
 color:#FFF;background-color:#5C87B2;
}#content{margin:0 0 0 2%;position:relative;}
.summary-container,.content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;}
.config_source{background:#fff5c4;}
.content-container p{margin:0 0 10px 0;
}#details-left{width:35%;float:left;margin-right:2%;
}#details-right{width:63%;float:left;
}#server_version{width:96%;_height:1px;min-height:1px;margin:0 0 5px 0;padding:11px 2% 8px 2%;color:#FFFFFF;
 background-color:#5A7FA5;border-bottom:1px solid #C1CFDD;border-top:1px solid #4A6C8E;font-weight:normal;
 font-size:1em;color:#FFF;text-align:right;
}#server_version p{margin:5px 0;}
table{margin:4px 0 4px 0;width:100%;border:none;}
td,th{vertical-align:top;padding:3px 0;text-align:left;font-weight:bold;border:none;}
th{width:30%;text-align:right;padding-right:2%;font-weight:normal;}
thead th{background-color:#ebebeb;width:25%;
}#details-right th{width:20%;}
table tr.alt td,table tr.alt th{background-color:#ebebeb;}
.highlight-code{color:#CC0000;font-weight:bold;font-style:italic;}
.clear{clear:both;}
.preferred{padding:0 5px 2px 5px;font-weight:normal;background:#006633;color:#FFF;font-size:.8em;}
-->
</style>
 
</head>
<body>
<div id="header"><h1>Server Error in Application "DEFAULT WEB SITE/EWS"</h1></div>
<div id="server_version"><p>Internet Information Services 7.0</p></div>
<div id="content">
<div class="content-container">
 <fieldset><legend>Error Summary</legend>
  <h2>HTTP Error 500.19 - Internal Server Error</h2>
  <h3>Absolute physical path "C:\inetpub\custerr\en-US\405.htm" is not allowed in system.webServer/httpErrors section in web.config file.  Use relative path instead.</h3>
 </fieldset>
</div>
<div class="content-container">
 <fieldset><legend>Detailed Error Information</legend>
  <div id="details-left">
   <table border="0" cellpadding="0" cellspacing="0">
    <tr class="alt"><th>Module</th><td>CustomErrorModule</td></tr>
    <tr><th>Notification</th><td>SendResponse</td></tr>
    <tr class="alt"><th>Handler</th><td>WebServiceHandlerFactory-ISAPI-2.0-64</td></tr>
    <tr><th>Error Code</th><td>0x8007000d</td></tr>
    
   </table>
  </div>
  <div id="details-right">
   <table border="0" cellpadding="0" cellspacing="0">
    <tr class="alt"><th>Requested URL</th><td>https://localhost:443/ews/exchange.asmx</td></tr>
    <tr><th>Physical Path</th><td>C:\Program Files\Microsoft\Exchange Server\ClientAccess\exchweb\EWS\exchange.asmx</td></tr>
    <tr class="alt"><th>Logon Method</th><td>Not yet determined</td></tr>
    <tr><th>Logon User</th><td>Not yet determined</td></tr>
    
   </table>
   <div class="clear"></div>
  </div>
 </fieldset>
</div>
<div class="content-container">
 <fieldset><legend>Most likely causes:</legend>
  <ul>  <li>The worker process is unable to read the applicationhost.config or web.config file.</li>  <li>There is malformed XML in the applicationhost.config or web.config file.</li>  <li>The server cannot access the applicationhost.config or web.config file because of incorrect NTFS permissions.</li> </ul>
 </fieldset>
</div>
<div class="content-container">
 <fieldset><legend>Things you can try:</legend>
  <ul>  <li>Look in the event logs for information about why the configuration files are not readable.</li>  <li>Make sure the user identity specified for the application pool, or the authenticated user, has the required permissions to access the web.config file.</li> </ul>
 </fieldset>
</div>
 
 
<div class="content-container">
 <fieldset><legend>Links and More Information</legend>
  This error occurs when there is a problem reading the configuration file for the Web server or Web application. In some cases, the event logs may contain more information about what caused this error.
  <p><a href="http://go.microsoft.com/fwlink/?LinkID=62293&IIS70Error=500,19,0x8007000d,6002">View more information »</a></p>
  
 </fieldset>
</div>
</div>
</body>
</html>

--.
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Symantec.EnterpriseVault.Owa.ExchangeWebServices.ExchangeServiceBinding.GetItem(GetItemType GetItem1)
   at Symantec.EnterpriseVault.Owa.ExchangeStoreAccess.HiddenMessage.LoadHiddenMessage()
13/10/2009 17:07:13 [3764,8] [EVContext::LoadHiddenSettings] Settings from hidden message:
13/10/2009 17:07:13 [3764,8] [EVContext::LoadHiddenSettings] Exception loading hidden settings:
13/10/2009 17:07:13 [3764,8] [EVContext::LoadHiddenSettings]     System.NullReferenceException: Object reference not set to an instance of an object.
   at Symantec.EnterpriseVault.Owa.Core.EVContext.LoadHiddenSettings(Log oLog, Boolean brefresh)
13/10/2009 17:07:13 [3764,8] [EVContext::LoadHiddenSettings] Using default settings
13/10/2009 17:07:13 [3764,8] [EVContext::ResetHiddenSettings] Resetting hidden settings to defaults
13/10/2009 17:07:13 [3764,8] [EVContext::LogHiddenSettings] Mailbox Settings loaded at: 01 January 0001, 00:00:00
13/10/2009 17:07:13 [3764,8] [EVContext::LogHiddenSettings]     Enabled for archiving: Never Enabled
13/10/2009 17:07:13 [3764,8] [EVContext::Initialise] EVContext intialised at 13/10/2009 17:07:13
13/10/2009 17:07:13 [3764,8] [EVContext::Initialise] Hidden settings loaded at 01/01/0001 00:00:00
13/10/2009 17:07:13 [3764,8] [EVContext::IsValidBrowser] Checking browser...
13/10/2009 17:07:13 [3764,8] [EVContext::IsValidBrowser] User agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)
13/10/2009 17:07:13 [3764,8] [EVContext::IsValidBrowser] Using premium client - browser valid
13/10/2009 17:07:13 [3764,8] [EVContext::IsValidBrowser] Returning: True
13/10/2009 17:07:13 [3764,8] [RequestProcessor::ProcessRequest] Setting response filter: Premium.WunderBar
13/10/2009 17:07:13 [3764,8] [RequestProcessor:StopImpersonation] Stopped impersonation
13/10/2009 17:07:13 [3764,8] Request processing finished
13/10/2009 17:07:13 [3764,8] #############################################################
13/10/2009 17:07:13 [3764,8] Request processing started
13/10/2009 17:07:13 [3764,8] Url: https://htcas1.mmuh.ie/owa/forms/premium/StartPage.aspx
13/10/2009 17:07:13 [3764,8] RawUrl: /owa/default.aspx
13/10/2009 17:07:13 [3764,8] Query String parameters:
13/10/2009 17:07:13 [3764,8] Form:
13/10/2009 17:07:13 [3764,8] OWA Session details
13/10/2009 17:07:13 [3764,8]     User agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)
13/10/2009 17:07:13 [3764,8]     Authentication type: Basic
13/10/2009 17:07:13 [3764,8]     Authenticated user: MMUH\brandon
13/10/2009 17:07:13 [3764,8]     Client IP Address: 172.30.252.10
13/10/2009 17:07:13 [3764,8]     Server IP Address: 10.1.100.11
13/10/2009 17:07:13 [3764,8]     Host: htcas1.mmuh.ie
13/10/2009 17:07:13 [3764,8] Primary SMTP Address: BConsulting@domain.ie
13/10/2009 17:07:13 [3764,8] EV Extensions DLL version: 8.0.2.0
13/10/2009 17:07:13 [3764,8] [RequestProcessor::StartImpersonation] Impersonating logged on user
13/10/2009 17:07:13 [3764,8] [EVContext::Initialise] EVContext intialised at 13/10/2009 17:07:13
13/10/2009 17:07:13 [3764,8] [EVContext::Initialise] Hidden settings loaded at 01/01/0001 00:00:00
13/10/2009 17:07:13 [3764,8] [EVContext::IsValidBrowser] Returning: True
13/10/2009 17:07:13 [3764,8] [RequestProcessor::PostProcessRequest] Checking for reply/forward to EV item
13/10/2009 17:07:13 [3764,8] [RequestProcessor:StopImpersonation] Stopped impersonation
13/10/2009 17:07:13 [3764,8] Request processing finished
13/10/2009 17:07:13 [3764,8] #############################################################
13/10/2009 17:07:13 [3764,8] Response filter started
13/10/2009 17:07:13 [3764,8] Url: https://htcas1.mmuh.ie/owa/forms/premium/StartPage.aspx
13/10/2009 17:07:13 [3764,8] RawUrl: /owa/default.aspx
13/10/2009 17:07:13 [3764,8] Query String parameters:
13/10/2009 17:07:13 [3764,8] Form:
13/10/2009 17:07:13 [3764,8] EV Extensions Resource version: v8.0.2.1693
13/10/2009 17:07:13 [3764,8] [EVContext::Initialise] EVContext intialised at 13/10/2009 17:07:13
13/10/2009 17:07:13 [3764,8] [EVContext::Initialise] Hidden settings loaded at 01/01/0001 00:00:00
13/10/2009 17:07:13 [3764,8] Response filter invoked: Symantec.EnterpriseVault.Owa.ResponseFilters.Premium.WunderBar
13/10/2009 17:07:13 [3764,8] Response filter finished
13/10/2009 17:07:13 [3764,8] #############################################################
13/10/2009 17:07:13 [3764,8] Request processing started
13/10/2009 17:07:13 [3764,8] Url: https://htcas1.mmuh.ie/owa/forms/premium/clientstrings.aspx?v=8.2.176.2&l=en-IE
13/10/2009 17:07:13 [3764,8] RawUrl: /owa/forms/premium/clientstrings.aspx?v=8.2.176.2&l=en-IE
13/10/2009 17:07:13 [3764,8] Query String parameters:
13/10/2009 17:07:13 [3764,8]     v: 8.2.176.2
13/10/2009 17:07:13 [3764,8]     l: en-IE
13/10/2009 17:07:13 [3764,8] Form:
13/10/2009 17:07:13 [3764,8] OWA Session details
13/10/2009 17:07:13 [3764,8]     User agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)
13/10/2009 17:07:13 [3764,8]     Authentication type: Basic
13/10/2009 17:07:13 [3764,8]     Authenticated user: MMUH\brandon
13/10/2009 17:07:13 [3764,8]     Client IP Address: 172.30.252.10
13/10/2009 17:07:13 [3764,8]     Server IP Address: 10.1.100.11
13/10/2009 17:07:13 [3764,8]     Host: htcas1.mmuh.ie
13/10/2009 17:07:13 [3764,8] Primary SMTP Address: BConsulting@domain.ie
13/10/2009 17:07:13 [3764,8] EV Extensions DLL version: 8.0.2.0
13/10/2009 17:07:13 [3764,8] [RequestProcessor::StartImpersonation] Impersonating logged on user
13/10/2009 17:07:13 [3764,8] [EVContext::Initialise] EVContext intialised at 13/10/2009 17:07:13
13/10/2009 17:07:13 [3764,8] [EVContext::Initialise] Hidden settings loaded at 01/01/0001 00:00:00
13/10/2009 17:07:13 [3764,8] [EVContext::IsValidBrowser] Returning: True
13/10/2009 17:07:13 [3764,8] [RequestProcessor:StopImpersonation] Stopped impersonation
13/10/2009 17:07:13 [3764,8] Request processing finished
13/10/2009 17:07:13 [3764,8] #############################################################
13/10/2009 17:07:13 [3764,8] Request processing started
13/10/2009 17:07:13 [3764,8] Url: https://htcas1.mmuh.ie/owa/forms/premium/clientstrings.aspx?v=8.2.176.2&l=en-IE
13/10/2009 17:07:13 [3764,8] RawUrl: /owa/forms/premium/clientstrings.aspx?v=8.2.176.2&l=en-IE
13/10/2009 17:07:13 [3764,8] Query String parameters:
13/10/2009 17:07:13 [3764,8]     v: 8.2.176.2
13/10/2009 17:07:13 [3764,8]     l: en-IE
13/10/2009 17:07:13 [3764,8] Form:
13/10/2009 17:07:13 [3764,8] OWA Session details
13/10/2009 17:07:13 [3764,8]     User agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)
13/10/2009 17:07:13 [3764,8]     Authentication type: Basic
13/10/2009 17:07:13 [3764,8]     Authenticated user: MMUH\brandon
13/10/2009 17:07:13 [3764,8]     Client IP Address: 172.30.252.10
13/10/2009 17:07:13 [3764,8]     Server IP Address: 10.1.100.11
13/10/2009 17:07:13 [3764,8]     Host: htcas1.mmuh.ie
13/10/2009 17:07:13 [3764,8] Primary SMTP Address: BConsulting@domain.ie
13/10/2009 17:07:13 [3764,8] EV Extensions DLL version: 8.0.2.0
13/10/2009 17:07:13 [3764,8] [RequestProcessor::StartImpersonation] Impersonating logged on user
13/10/2009 17:07:13 [3764,8] [EVContext::Initialise] EVContext intialised at 13/10/2009 17:07:13
13/10/2009 17:07:13 [3764,8] [EVContext::Initialise] Hidden settings loaded at 01/01/0001 00:00:00
13/10/2009 17:07:13 [3764,8] [EVContext::IsValidBrowser] Returning: True
13/10/2009 17:07:13 [3764,8] [RequestProcessor::PostProcessRequest] Checking for reply/forward to EV item
13/10/2009 17:07:13 [3764,8] [RequestProcessor:StopImpersonation] Stopped impersonation
13/10/2009 17:07:13 [3764,8] Request processing finished
13/10/2009 17:07:15 [3764,8] #############################################################
13/10/2009 17:07:15 [3764,8] Request processing started
13/10/2009 17:07:15 [3764,8] Url: https://htcas1.mmuh.ie/owa/forms/premium/MessageView.aspx?ae=Folder&t=IPF.Note&a=
13/10/2009 17:07:15 [3764,8] RawUrl: /owa/default.aspx?ae=Folder&t=IPF.Note&a=
13/10/2009 17:07:15 [3764,8] Query String parameters:
13/10/2009 17:07:15 [3764,8]     ae: Folder
13/10/2009 17:07:15 [3764,8]     t: IPF.Note
13/10/2009 17:07:15 [3764,8]     a:
13/10/2009 17:07:15 [3764,8] Form:
13/10/2009 17:07:15 [3764,8] OWA Session details
13/10/2009 17:07:15 [3764,8]     User agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)
13/10/2009 17:07:15 [3764,8]     Authentication type: Basic
13/10/2009 17:07:15 [3764,8]     Authenticated user: MMUH\brandon
13/10/2009 17:07:15 [3764,8]     Client IP Address: 172.30.252.10
13/10/2009 17:07:15 [3764,8]     Server IP Address: 10.1.100.11
13/10/2009 17:07:15 [3764,8]     Host: htcas1.mmuh.ie
13/10/2009 17:07:15 [3764,8] Primary SMTP Address: BConsulting@domain.ie
13/10/2009 17:07:15 [3764,8] EV Extensions DLL version: 8.0.2.0
13/10/2009 17:07:15 [3764,8] [RequestProcessor::StartImpersonation] Impersonating logged on user
13/10/2009 17:07:15 [3764,8] [EVContext::Initialise] EVContext intialised at 13/10/2009 17:07:13
13/10/2009 17:07:15 [3764,8] [EVContext::Initialise] Hidden settings loaded at 01/01/0001 00:00:00
13/10/2009 17:07:15 [3764,8] [EVContext::IsValidBrowser] Returning: True
13/10/2009 17:07:15 [3764,8] [RequestProcessor::ProcessRequest] Setting response filter: Premium.Folder
13/10/2009 17:07:15 [3764,8] [RequestProcessor:StopImpersonation] Stopped impersonation
13/10/2009 17:07:15 [3764,8] Request processing finished
13/10/2009 17:07:15 [3764,8] #############################################################
13/10/2009 17:07:15 [3764,8] Request processing started
13/10/2009 17:07:15 [3764,8] Url: https://htcas1.mmuh.ie/owa/forms/premium/MessageView.aspx?ae=Folder&t=IPF.Note&a=
13/10/2009 17:07:15 [3764,8] RawUrl: /owa/default.aspx?ae=Folder&t=IPF.Note&a=
13/10/2009 17:07:15 [3764,8] Query String parameters:
13/10/2009 17:07:15 [3764,8]     ae: Folder
13/10/2009 17:07:15 [3764,8]     t: IPF.Note
13/10/2009 17:07:15 [3764,8]     a:
13/10/2009 17:07:15 [3764,8] Form:
13/10/2009 17:07:15 [3764,8] OWA Session details
13/10/2009 17:07:15 [3764,8]     User agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)
13/10/2009 17:07:15 [3764,8]     Authentication type: Basic
13/10/2009 17:07:15 [3764,8]     Authenticated user: MMUH\brandon
13/10/2009 17:07:15 [3764,8]     Client IP Address: 172.30.252.10
13/10/2009 17:07:15 [3764,8]     Server IP Address: 10.1.100.11
13/10/2009 17:07:15 [3764,8]     Host: htcas1.mmuh.ie
13/10/2009 17:07:15 [3764,8] Primary SMTP Address: BConsulting@domain.ie
13/10/2009 17:07:15 [3764,8] EV Extensions DLL version: 8.0.2.0
13/10/2009 17:07:15 [3764,8] [RequestProcessor::StartImpersonation] Impersonating logged on user
13/10/2009 17:07:15 [3764,8] [EVContext::Initialise] EVContext intialised at 13/10/2009 17:07:13
13/10/2009 17:07:15 [3764,8] [EVContext::Initialise] Hidden settings loaded at 01/01/0001 00:00:00
13/10/2009 17:07:15 [3764,8] [EVContext::IsValidBrowser] Returning: True
13/10/2009 17:07:15 [3764,8] [RequestProcessor::PostProcessRequest] Checking for reply/forward to EV item
13/10/2009 17:07:15 [3764,8] [RequestProcessor:StopImpersonation] Stopped impersonation
13/10/2009 17:07:15 [3764,8] Request processing finished
13/10/2009 17:07:15 [3764,8] #############################################################
13/10/2009 17:07:15 [3764,8] Response filter started
13/10/2009 17:07:15 [3764,8] Url: https://htcas1.mmuh.ie/owa/forms/premium/MessageView.aspx?ae=Folder&t=IPF.Note&a=
13/10/2009 17:07:15 [3764,8] RawUrl: /owa/default.aspx?ae=Folder&t=IPF.Note&a=
13/10/2009 17:07:15 [3764,8] Query String parameters:
13/10/2009 17:07:15 [3764,8]     ae: Folder
13/10/2009 17:07:15 [3764,8]     t: IPF.Note
13/10/2009 17:07:15 [3764,8]     a:
13/10/2009 17:07:15 [3764,8] Form:
13/10/2009 17:07:15 [3764,8] EV Extensions Resource version: v8.0.2.1693
13/10/2009 17:07:15 [3764,8] [EVContext::Initialise] EVContext intialised at 13/10/2009 17:07:13
13/10/2009 17:07:15 [3764,8] [EVContext::Initialise] Hidden settings loaded at 01/01/0001 00:00:00
13/10/2009 17:07:15 [3764,8] Response filter invoked: Symantec.EnterpriseVault.Owa.ResponseFilters.Premium.Folder
13/10/2009 17:07:16 [3764,8] Response filter finished
13/10/2009 17:07:17 [3764,8] #############################################################
13/10/2009 17:07:17 [3764,8] Request processing started
13/10/2009 17:07:17 [3764,8] Url: https://htcas1.mmuh.ie/owa/forms/premium/ReadMessage.aspx?ae=Item&a=Preview&t=IPM.Note&id=RgAAAABzg1...
13/10/2009 17:07:17 [3764,8] RawUrl: /owa/default.aspx?ae=Item&a=Preview&t=IPM.Note&id=RgAAAABzg1L%2f5TpJSYL%2fBTwYb3aiBwDLg55Y6se6TKK1i6WJUF86AAAGcJ1PAADLg55Y6se6TKK1i6WJUF86AAAzmfnlAAAJ
13/10/2009 17:07:17 [3764,8] Query String parameters:
13/10/2009 17:07:17 [3764,8]     ae: Item
13/10/2009 17:07:17 [3764,8]     a: Preview
13/10/2009 17:07:17 [3764,8]     t: IPM.Note
13/10/2009 17:07:17 [3764,8]     id: RgAAAABzg1L/5TpJSYL/BTwYb3aiBwDLg55Y6se6TKK1i6WJUF86AAAGcJ1PAADLg55Y6se6TKK1i6WJUF86AAAzmfnlAAAJ
13/10/2009 17:07:17 [3764,8] Form:
13/10/2009 17:07:17 [3764,8] OWA Session details
13/10/2009 17:07:17 [3764,8]     User agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)
13/10/2009 17:07:17 [3764,8]     Authentication type: Basic
13/10/2009 17:07:17 [3764,8]     Authenticated user: MMUH\brandon
13/10/2009 17:07:17 [3764,8]     Client IP Address: 172.30.252.10
13/10/2009 17:07:17 [3764,8]     Server IP Address: 10.1.100.11
13/10/2009 17:07:17 [3764,8]     Host: htcas1.mmuh.ie
13/10/2009 17:07:17 [3764,8] Primary SMTP Address: BConsulting@domain.ie
13/10/2009 17:07:17 [3764,8] EV Extensions DLL version: 8.0.2.0
13/10/2009 17:07:17 [3764,8] [RequestProcessor::StartImpersonation] Impersonating logged on user
13/10/2009 17:07:17 [3764,8] [EVContext::Initialise] EVContext intialised at 13/10/2009 17:07:13
13/10/2009 17:07:17 [3764,8] [EVContext::Initialise] Hidden settings loaded at 01/01/0001 00:00:00
13/10/2009 17:07:17 [3764,8] [EVContext::IsValidBrowser] Returning: True
13/10/2009 17:07:17 [3764,8] [RequestProcessor::ProcessItem] started
13/10/2009 17:07:17 [3764,8] [RequestProcessor::ProcessItem] Finished
13/10/2009 17:07:17 [3764,8] [RequestProcessor:StopImpersonation] Stopped impersonation
13/10/2009 17:07:17 [3764,8] Request processing finished
13/10/2009 17:07:17 [3764,8] #############################################################
13/10/2009 17:07:17 [3764,8] Request processing started
13/10/2009 17:07:17 [3764,8] Url: https://htcas1.mmuh.ie/owa/forms/premium/ReadMessage.aspx?ae=Item&a=Preview&t=IPM.Note&id=RgAAAABzg1...
13/10/2009 17:07:17 [3764,8] RawUrl: /owa/default.aspx?ae=Item&a=Preview&t=IPM.Note&id=RgAAAABzg1L%2f5TpJSYL%2fBTwYb3aiBwDLg55Y6se6TKK1i6WJUF86AAAGcJ1PAADLg55Y6se6TKK1i6WJUF86AAAzmfnlAAAJ
13/10/2009 17:07:17 [3764,8] Query String parameters:
13/10/2009 17:07:17 [3764,8]     ae: Item
13/10/2009 17:07:17 [3764,8]     a: Preview
13/10/2009 17:07:17 [3764,8]     t: IPM.Note
13/10/2009 17:07:17 [3764,8]     id: RgAAAABzg1L/5TpJSYL/BTwYb3aiBwDLg55Y6se6TKK1i6WJUF86AAAGcJ1PAADLg55Y6se6TKK1i6WJUF86AAAzmfnlAAAJ
13/10/2009 17:07:17 [3764,8] Form:
13/10/2009 17:07:17 [3764,8] OWA Session details
13/10/2009 17:07:17 [3764,8]     User agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)
13/10/2009 17:07:17 [3764,8]     Authentication type: Basic
13/10/2009 17:07:17 [3764,8]     Authenticated user: MMUH\brandon
13/10/2009 17:07:17 [3764,8]     Client IP Address: 172.30.252.10
13/10/2009 17:07:17 [3764,8]     Server IP Address: 10.1.100.11
13/10/2009 17:07:17 [3764,8]     Host: htcas1.mmuh.ie
13/10/2009 17:07:17 [3764,8] Primary SMTP Address: BConsulting@domain.ie
13/10/2009 17:07:17 [3764,8] EV Extensions DLL version: 8.0.2.0
13/10/2009 17:07:17 [3764,8] [RequestProcessor::StartImpersonation] Impersonating logged on user
13/10/2009 17:07:17 [3764,8] [EVContext::Initialise] EVContext intialised at 13/10/2009 17:07:13
13/10/2009 17:07:17 [3764,8] [EVContext::Initialise] Hidden settings loaded at 01/01/0001 00:00:00
13/10/2009 17:07:17 [3764,8] [EVContext::IsValidBrowser] Returning: True
13/10/2009 17:07:17 [3764,8] [RequestProcessor::PostProcessRequest] Checking for reply/forward to EV item
13/10/2009 17:07:17 [3764,8] [RequestProcessor:StopImpersonation] Stopped impersonation
13/10/2009 17:07:17 [3764,8] Request processing finished
13/10/2009 17:07:47 [3764,8] #############################################################
13/10/2009 17:07:47 [3764,8] Request processing started
13/10/2009 17:07:47 [3764,8] Url: https://htcas1.mmuh.ie/owa/ev.owa?oeh=1&ns=Notify&ev=Poll
13/10/2009 17:07:47 [3764,8] RawUrl: /owa/ev.owa?oeh=1&ns=Notify&ev=Poll
13/10/2009 17:07:47 [3764,8] Query String parameters:
13/10/2009 17:07:47 [3764,8]     oeh: 1
13/10/2009 17:07:47 [3764,8]     ns: Notify
13/10/2009 17:07:47 [3764,8]     ev: Poll
13/10/2009 17:07:47 [3764,8] Form:
13/10/2009 17:07:47 [3764,8] OWA Session details
13/10/2009 17:07:47 [3764,8]     User agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)
13/10/2009 17:07:47 [3764,8]     Authentication type: Basic
13/10/2009 17:07:47 [3764,8]     Authenticated user: MMUH\brandon
13/10/2009 17:07:47 [3764,8]     Client IP Address: 172.30.252.10
13/10/2009 17:07:47 [3764,8]     Server IP Address: 10.1.100.11
13/10/2009 17:07:47 [3764,8]     Host: htcas1.mmuh.ie
13/10/2009 17:07:47 [3764,8] Primary SMTP Address: BConsulting@domain.ie
13/10/2009 17:07:47 [3764,8] EV Extensions DLL version: 8.0.2.0
13/10/2009 17:07:47 [3764,8] [RequestProcessor::StartImpersonation] Impersonating logged on user
13/10/2009 17:07:47 [3764,8] [EVContext::Initialise] EVContext intialised at 13/10/2009 17:07:13
13/10/2009 17:07:47 [3764,8] [EVContext::Initialise] Hidden settings loaded at 01/01/0001 00:00:00
13/10/2009 17:07:47 [3764,8] [EVContext::IsValidBrowser] Returning: True
13/10/2009 17:07:47 [3764,8] [RequestProcessor:StopImpersonation] Stopped impersonation
13/10/2009 17:07:47 [3764,8] Request processing finished
13/10/2009 17:07:47 [3764,8] #############################################################
13/10/2009 17:07:47 [3764,8] Request processing started
13/10/2009 17:07:47 [3764,8] Url: https://htcas1.mmuh.ie/owa/ev.owa?oeh=1&ns=Notify&ev=Poll
13/10/2009 17:07:47 [3764,8] RawUrl: /owa/ev.owa?oeh=1&ns=Notify&ev=Poll
13/10/2009 17:07:47 [3764,8] Query String parameters:
13/10/2009 17:07:47 [3764,8]     oeh: 1
13/10/2009 17:07:47 [3764,8]     ns: Notify
13/10/2009 17:07:47 [3764,8]     ev: Poll
13/10/2009 17:07:47 [3764,8] Form:
13/10/2009 17:07:47 [3764,8] OWA Session details
13/10/2009 17:07:47 [3764,8]     User agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)
13/10/2009 17:07:47 [3764,8]     Authentication type: Basic
13/10/2009 17:07:47 [3764,8]     Authenticated user: MMUH\brandon
13/10/2009 17:07:47 [3764,8]     Client IP Address: 172.30.252.10
13/10/2009 17:07:47 [3764,8]     Server IP Address: 10.1.100.11
13/10/2009 17:07:47 [3764,8]     Host: htcas1.mmuh.ie
13/10/2009 17:07:47 [3764,8] Primary SMTP Address: BConsulting@domain.ie
13/10/2009 17:07:47 [3764,8] EV Extensions DLL version: 8.0.2.0
13/10/2009 17:07:47 [3764,8] [RequestProcessor::StartImpersonation] Impersonating logged on user
13/10/2009 17:07:47 [3764,8] [EVContext::Initialise] EVContext intialised at 13/10/2009 17:07:13
13/10/2009 17:07:47 [3764,8] [EVContext::Initialise] Hidden settings loaded at 01/01/0001 00:00:00
13/10/2009 17:07:47 [3764,8] [EVContext::IsValidBrowser] Returning: True
13/10/2009 17:07:47 [3764,8] [RequestProcessor::PostProcessRequest] Checking for reply/forward to EV item
13/10/2009 17:07:47 [3764,8] [RequestProcessor:StopImpersonation] Stopped impersonation
13/10/2009 17:07:47 [3764,8] Request processing finished
 

Celtic
Level 5
Partner
Hi,
I have also now tried the following..

Unistalled EV OWA software
restore my iis to original state from backup
reinstalled EV OWA software

I didnt get any errors, but still no icons and cannot open vault stubs

Log Name:      Application
Source:        MSExchange OWA
Date:          13/10/2009 17:34:02
Event ID:      63
Task Category: ADNotifications
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      HTCAS1.mmuh.ie
Description:
The Outlook Web Access configuration settings have been read and updated successfully. Virtual directory: "owa". Web site: "Default Web Site".
Event Xml:

Log Name:      Application
Source:        MsiInstaller
Date:          13/10/2009 17:35:19
Event ID:      1040
Task Category: None
Level:         Information
Keywords:      Classic
User:          MMUH\brandon
Computer:      HTCAS1.mmuh.ie
Description:
Beginning a Windows Installer transaction: C:\Users\brandon.MMUH.000\Desktop\Symantec Enterprise Vault OWA 2007 Extensions x64.msi. Client Process Id: 4348.

Log Name:      Application
Source:        MsiInstaller
Date:          13/10/2009 17:35:48
Event ID:      11707
Task Category: None
Level:         Information
Keywords:      Classic
User:          MMUH\brandon
Computer:      HTCAS1.mmuh.ie
Description:
Product: Symantec Enterprise Vault OWA 2007 Extensions -- Installation completed successfully.

Celtic
Level 5
Partner
Hi Don,
The EV extensions are working on my second CAS server so it must be some issue with IIS7 on my first CAS server. I think I will try re-create the virtual directories and then attempt the install again

Celtic
Level 5
Partner
Anybody anymore ideas?

PJuster
Level 5
Employee Accredited
Hi,

Are you still having the issue where one cas works and one does not ? is so the obivious thing to do is compare all the roles and features between both servers and then compare all the settings for these features/roles.

Have you checked that on the EV server > IIS settings > Directory security settings > IP restrictions, are both CAS servers IP addresses are granted access.


Celtic
Level 5
Partner
Yes I am still having the same issue. I have been going thru everything. I have no IP restictions on the EV Server IIS.....
I have been looking at the following article http://seer.entsupport.symantec.com/docs/321015.htm and the part where it says

Issue:
- Open IE
- Copy the following line to IE:
https://localhost/ews/exchange.asmx
- This link fails

Change link to the following:
https://10.20.30.40/ews/exchange.asmx
- This link is successful.

Looks like my problem except changing to IP address does not work either

Celtic
Level 5
Partner
I think it must be a permission somewhere...But havent figured where yet

if i type in a browser https://IP of cas2 server/ews//ews/Services.wsdl

I get a proper response

However if i type https://IP of cas1 server/ewa/Services.wsdl

I get page cannot be displayed

Celtic
Level 5
Partner
After many hours of trobleshooting using MS kn articles and uninstalling/reinstalling IIS/CAS roles I was left with a scenario that I had to rebuild the server as I could not get the IIS7 role to reinstall and it was quicker to rebuild than troubleshoot any further.
The issue was deffo down to IIS and the EWS folder, but I felt I had exhausted all attempts at fixing this issue
Once I rebuilt and added the EV extensions all worked ok for me

Celtic
Level 5
Partner
The only thing that I can add that may have caused this issue is that when installing the EV extensions for the first time UAC for Windows 2008 was turned on and I got an error on installing. I turned this on and rebooted and the EV extensions installed correctly, but however nothing displayed in OWA. I just wonder if the error that happened when I tried to install with UAC turned on changed some permission. When I installed on my second CAS server I turned off UAC before hand and there was no issues.
Just a hunch