Offline Vault - Not Downloading

[Pamela_Germain]

I have a user recently migrated from Exchange 5.5 Outlook 2002 to Exchange 2003 Outlook 2003. User has a laptop and about a 3gb vault store. The Vault server and client are both version 5 SP3. We are just starting a migration from Exchange 5.5 to Exchange 2003 and are running into a few issues, one of which is getting the offline vault to work. Below is a portion of the log file for the user I'm working with to get the offline vault downloaded. As you can see, it starts to download and then exits without downloading anything. I have no clue what it means by "no slots available in the database" and I'm coming up empty on searching the knowledgebase. Has anyone run into something like this before?

3/9/2006 11:48:21 AM: Pause Interval: 3
3/9/2006 11:48:48 AM: User initiated 'Start Download'.
3/9/2006 11:48:50 AM:
3/9/2006 11:48:50 AM: Download of 3915 items (108757 KB) started.
3/9/2006 11:48:55 AM: Maximum Store Size (MB): 10000
3/9/2006 11:48:55 AM: Less than 10pc slots free (0) - dropping database 91.
3/9/2006 11:48:55 AM: No available slots in database.
3/9/2006 11:48:55 AM: Downloader exiting
3/9/2006 11:48:55 AM:
3/9/2006 11:48:55 AM: Download finished.
3/9/2006 11:48:55 AM:
3/9/2006 11:48:55 AM: Items downloaded: 0
3/9/2006 11:48:55 AM: Size downloaded: 0 KB
3/9/2006 11:48:55 AM:

[Michael_Bilsbor]

Hi,

'No slots available' is due to a known issue that was first fixed in V5 sp4. There have been a lot of performance improvements in offline vault after V5 sp4. I suggest that you use the V6 sp2(or sp1) client (it will work against your server version).

You will need to rebuild the offline vault in order to resolve the issue. You can do that by hold down shift and ctrl and pressing ev search button(on the client with the issue). A diagnostic window will appear and there will be an option Reset offline Vault. Choose that and exit and re-enter Outlook.