RPC/HTTP issues

[Ian_Forbes]

I've followed the documentation to enable rpc/http access with EV 7.0sp1 (owa and rpc server extensions). I can log onto my test mailbox fine via rpc/http and also see the items that have been archived.
The problem is when I double-click on an archived email it opens with the following text above the headers:

The item was archived by EV on
There was an error loading this item. some functionality may be unavailable.

When I click on that text I receive an error stating:
The web server is available but not correctly configured for EV

So, although I see the shortcut, I cannot open the email from the archive.

Also, if I click on the 'Search Vaults' icon i get a 'page cannot be found - 404 error'. If I click on 'store in vault' or 'restore from vault' I get, 'The rpc server is unavailable'

My configuration for rpc/http is a backend only exchange server (no frontend proxy). I have a feeling this is dns related, but i'm not sure. I've completed the rpc/http steps in the Installing and Configuring guide to a tee, so this is pretty frustrating.

Any help will be much appreciated.

Thanks

[Alan_M]

A couple of suggestions. Triple check that you have entered the fqdn for the RPC/HTTP proxy server correctly and that you have not disabled any RPC/HTTP functionality in the mailbox archivining policy.

Are you using ISA? Don't forget to add /enterprisevaultproxy/* to the published paths.

[Micah_Wyenn]

Alan's right on this one...8 times outa ten, it's ISA server rules blocking you. 1 outa ten it's a weird web/traffic caching appliance (like a WAN accelerator) that needs some exclusions...and then it's environmental the rest of the time. Good luck

micah

[Ian_Forbes]

I'm not using an rpc/http proxy (frontend) box. My setup is backend only exchange server. Where would I be entering that fqdn for the proxy server anyways? Are you referring to when I configure the Outlook client? If so then that's been set-up correctly. I've been using rpc/http for a long time without problems.
I followed the instructions to create a proxy bybass list (evservers.txt) and saved that file on the backend exchange server (c:\program files\enterprise vault\owa). i then ran the rpc and owa config wizard on my backend exchange server. Lastly, I followed the instructions to configure my EV server for rpc/http.

Thanks

[Ian_Forbes]

I forgot to mention, I'm not using an ISA server. Since rpc/http has been working fine for me for a long time, i'm thinking it's some EV configuration thing

[John_Chisari]

It sounds like the Exchange proxy address ie. the backend Exchange server is not being passed properly to EV.

You can setup proxydiagnostics = 2 in the evbackend.ini file.
It will create a log in the OWA/Logs directory - this should give you some idea what http request is being made.

Have you setup a RPC Proxy URL in the mailbox policy - if so - you can set this to blank if you are using /enterprisevaultproxy.

also are you using the V7 SP1 client extensions?

[Atul_R]

I don't know if you have already tried this - but there is this Support article which describes the exact same situation:
http://support.veritas.com/docs/284966

[eliz]

Hi John,

I have this issue of RPC over HTTP. When connect using MAPI, we can access archive contents with no issue. However, when accessing the same message using RPC over HTTP, I get the error "This item was archieved by Enterprise Vault ...There was an error loading this item--some functionality may bot be available. When click on the link, get an error "Cannot contact the web server. Please try again later. Unknow error 0X135 80072EE6.

I have set proxydiagnostics = 2 in the evbackend.ini file but the logging directory is still empty after setting the entry.

We are using the V7 SP1 client extensions

Thank you

Any help is appreciated. Thank you

[Robert_Primozic]

Do you have your Exchange web sites on default web site or not?

EV has a bit of problems with non-default sites...