04-16-2018 07:03 AM - edited 04-16-2018 12:26 PM
When I try to run Veritas Quick Assist from my ev server I get the following error:
Unable to launch Veritas Quick Assist:
Could not verify the application's authenticity. Your list of trusted certificate authorities may be out of date.
Se I run from a computer that is connect to the Internet I don't get any error. This behaviour as change I have run previous version.
Is there anyway that I can Run this tools offline?
PS: I run first from my computer to update and then I go to the server to run the tool.
Does not work with Windows 2008 r2 it work with windows 2012 and windows 10.
Solved! Go to Solution.
04-18-2018 07:21 AM
Hi,
I was able to reproduce the issue in the lab. I will have to raise this up to see why this might occur on 2008 R2.
I have an older version that does work and have attached it to this post.
Regards,
Patrick
04-16-2018 07:08 AM
Hi Tonaco_pt,
Did you cancel the option to check for updates when you first open?
Regards,
Patrick
04-16-2018 09:08 AM
Yes, I press "Cancel update check" then I press "I accept the EULA" it tries to Launch Veritas Quick Assist and fails with the error
---------------------------
---------------------------
Unable to launch Veritas Quick Assist:
Could not verify the application's authenticity. Your list of trusted certificate authorities may be out of date.
---------------------------
OK
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04-16-2018 10:07 AM
What version is it from the first screen?
What server type are you running it on?
Thanks,
Patrick
04-16-2018 12:13 PM - edited 04-16-2018 12:35 PM
Now I'm at 2.2.145.121.
I test this application in different server and I found out the following:
WIth Windows 7 and server 2008 R2, with or without internet connection it didn't work
With Windows 10 and server 2012 R2, always work.
My Enterprise Vault are in Windows 2008 R2.
04-17-2018 11:20 AM
Hello, this is a long shot, but can you try the following?
Open I.E. goto internet explorer settings. Select tab Advanced. Scroll down to Security. uncheck:
check for publisher's certificate revocation, check for server certificate revocation and check for signatures on downloaded programs.
when unchecked, close i.e, then start VQA
04-17-2018 12:57 PM
Hi GertjanA
This was my first thought, when I look was unchecked as expected, I unchecked this on every server because they are not connect to Internet and when I'm applying hotfix it take forever.
04-18-2018 07:21 AM
Hi,
I was able to reproduce the issue in the lab. I will have to raise this up to see why this might occur on 2008 R2.
I have an older version that does work and have attached it to this post.
Regards,
Patrick
04-19-2018 01:07 AM
Hi Plaudone1,
Thank you for help, I go green ligth to upgrade to EV11, part of upgrade process of Exchange 2010 to Exchange 2016. I want to to assess my environment. Before starting upgrade.
I will close this post and make you lost comment as solution thanks
António
11-12-2019 01:34 AM
Just a quick update.
It work with the Veritas Quick Assist version 2.3.154.