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Enterprise Vault

Discussion Posts

Resolved! Outlook Add-in with 12.4

Hi All,We are encountering a strange error. The Outlook EV Add-in is generating a local storage error in Outlook however it connects with no issue in IE, then after the connection is established the Outlook Add-in works. Has anyone seen this before? ...

Resolved! Storage Delete - Failing

Hi As of a few days ago we are getting the following error: Failed to delete archive 'Robyn Smith' because the Indexing Service on could not be contacted.Check that the Indexing Service is started and has completed any pending ini...

Marcrp by Level 5
  • 7 replies
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Resolved! Storage Expiry not expiring all items

Hello all, EV11.0.1 CHF5. I have an 'old' environment in which Storage Expiry is enabled. The retention category is 5 years. The youngest items is from 5-12-2013 (December 5th 2013). Storage Expiry has deleted almost all items, except for 607. I have...

GertjanA by Level 6
Partner    VIP    Accredited Certified
  • 1 replies
  • 0 kudos

Cannot create support case.

Hi,I just want to create a techical supportin in login with my account but i cannot find "teachical support" under "Create a support case". and I just can select below option:BillingCredit and collectionsCustomer informationEnterpise flex...

Y1251 by Level 4
  • 1 replies
  • 0 kudos

EV Discovery Accelerator SQL Query

Hi AllI'm trying to run a SQL query to get a List of all Cases created in DA.  But I need the following fields:Case Name, Case Owner, Creation Date ,Case Status and Number of hits per caseI'm Not sure how to add the Case Owner and the number of hits ...

Nickcru by Level 2
  • 0 replies
  • 0 kudos

Resolved! Discovery Accelerator - find who was in a search

Hello all, I need to set Legal hold on case where specific people were targeted. As I have 100's of cases, and no overview which case is for who, can I somehow get the information from SQL? I am looking for a query which would return Case-ID, and the...

GertjanA by Level 6
Partner    VIP    Accredited Certified
  • 1 replies
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Storage Service will not stay running

Hey all,I'm running EV 12.3 on a Windows 2016 environment with SQL 2017 on W2016.Having an issue enabling mailboxes, as the storage service won't create an archive for the user. Storage service no longer stays running and crashes when I start it. Whe...

wjones by Level 2
  • 2 replies
  • 0 kudos

Where is my saveset ID stored

Hi, is there a way to determin which vault store a particular saveset ID is stored in?I know evsvr can do it but i have 1000's to sort so needs to be done programmatically. Can it be done in SQL?

R0bsk1 by Level 3
  • 2 replies
  • 0 kudos

EVORT download not working

Hello,I cannot download this tool. It says: "An error occurred while processing your request.Reference #50.8c6ddead.1550049457.1ad55071"I have cleared cache,tried from different devices and the issue is the same.Is some problem with the download link...

marusic by Level 2
  • 1 replies
  • 0 kudos

Request for 10.0.4 CHF3

Hello, we're looking for a copy of EV 10.0.4 CHF3, which does not appear to be available on the the website anywhere.  We have a migration project going on and we're running into some issues that may be resolved with that hotfix.  We would rather not...

FSA Unable to Retrieve or Restore Files

We have an older version of EV (10) thats not supported so we are left to figure this out ourselves. We basically have files in a project folder that were archived with EV (FSA) and users are unable to open the files. The files have a gray X and show...

Modify permissions for folders created in Virtual Vault

Hello everyone, I've already searched for this but did not find a suitable information. Lets assume users are only working in Virtual Vault, creating folders, moving items and so on. What if a user wants to give another user access to a folder create...

Marcde by Level 6
Partner    VIP    Accredited
  • 2 replies
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Outlook for Mac 401 unauthorized access

Hi,In Outlook for Mac 2016 when I am trying to click enterprises vault on reading pane it gives error 401 unauthorized access. Access denied due to bad credentials.I reinstalled ev client and Outlook and updates but same issue.I should get pop up to ...

Resolved! Enterprise Vault Search Download all Attachments

Hi,We have Enterprise Vault 11.0.1 CHF5 install, we have some user testing the Enterprise Vault Search and this user request a way to download all Attachments from Enterprise Vault Search with out download the all message, most of them access Vault f...

Tonaco_pt by Level 6
Partner Accredited
  • 4 replies
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EVS customise columns for all folders

Hi everyoneUsing Enterprise Vault 12.4 and though like the EVS search, frustrated with a couple of things.The main one having to manually show the Retention and Folder columns for EACH folder individually.This is quite laborious when you have many fo...

Zatirev by Level 3
  • 0 replies
  • 0 kudos

Resolved! Throttling Policy for new E2013

Do we need to create a new throttling policy if we are introducing Exchange 2013 servers in Exchange 2010 environment?I found this article: there is a note:Note: Please do not follow this ste...

Resolved! Active User count for Journal Mailbox v10.0.3

Good day, Folks!Need help in getting the Active Users  in EV 10.0.3. We are not using this EV for Journal Archiving anymore as it has already been migrated to O365 and archiving is currently disabled. However, the customer wanted  to continue the ren...

Enterprise Vault mail archiving options

Hi allI would like to expouse my business case, looking for any alternative using EV that would meet my company needs. I am not a technical expert, so I will try to explain it in my words.We are currently looking for an email archive solution, but, w...