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Enterprise Vault

Discussion Posts

e-mail expiration, possibility of restoring ?

Hi !A user asked me a question about a case that was deleted. I explain to you: The user created a case on May 9th. The period for this case was from January 2013 to December 2015. Our retention policy is 5 years. In this case, there were emails from...

Resolved! Can't open attachments

Hi,I'm having problems opening attachments from archived emails in Outlook 2013 - recently archived emails are OK, but anything older than 2018 prompts for credentials, and after entering a valid username and password, the error message: 'Symantec En...

Llwyd by Level 2
  • 1602 Views
  • 4 replies
  • 0 kudos

Resolved! Enterprise Vault crashing randomly - Outlook 365

Hi,Currently a few of our users are having issues with Enterprise Vault randomly crashing and i wondered if i could get some assistance.The version of EV we are using is 12.3.1.XXX and we upgraded from the symantec version of 11.0.1.XXXSince the upgr...

nate009 by Level 2
  • 2940 Views
  • 6 replies
  • 0 kudos

Resolved! Archive cleanup after placeholder deleted

Hi,I saw that in our configuration the option "Delete archived file when placeholder is deleted" is not selected yet.As we have a big archive I would like to remove data from the archive for already deleted placeholders (which are for sure hundreds o...

Resolved! Add-in v10.0.4 against EV12.4 server functionality

Hello,We are upgrading from EV11.0.1 to EV12.4 but some PCs still have add-in v10.0.4.  We may not upgrade if the restore from vault button soes not work in Outlook so, ¿Has anyone checked this functionality in those versions before?Thanks in advance

Permission needed for launching EVBAadmin

Hi,I need to give permission to a account so that it can launch EVBAadmin portal i.e http:\\localhost\EVBAAdmin. The account is local admin and I have provisioned the below permissionsPermissions on the Windows and ASP.NET temp foldersThe Authenticat...

Resolved! EV 12.4 Installation problem.

Hello everyone,Im trying to install EV 12.4, I have already executed the server preparation scanner run, after validating requirements for installation Im executing the Installation of a standalone Administration Console in a server but the installat...

EVuser17 by Level 3
Employee
  • 721 Views
  • 1 replies
  • 0 kudos

Resolved! Export Archive to Original Mailbox Failing

I've disabled my user from archiving and want to export the archive to original mailbox.When I go through the wizard and choose the option to export back to my mailbox (yes my mailbox has enough space in it) and click to start it then just says Faile...

Marcrp by Level 5
  • 2715 Views
  • 8 replies
  • 0 kudos

Problem with Restoring Emails back to Archive

Hi All,We had to re-hydare one of the users mailbox, which completed successfully. Using outlook we archived few months of emails into PST file.Now we want to export all the emails older than 6 months back to EV so I followed the below articlehttps:/...

Decommission of EV 11

We are planning to decommission our EV environment which is EV 11 CHF4 with Single site and 4 servers. Kindly suggest me if there are any good documents explains about EV decommission.Will there any dependencies  if we delete the storage data after d...

Mrobin by Level 1
  • 514 Views
  • 2 replies
  • 0 kudos

Resolved! Enterprise Outlook Add-in issue

Hello All,I have some abnormal issue with Enterprise Vault Outlook Add-In. Currently have EV 12.4.1 installed on Windows 2016 Server.Issue is, the user enabled for archiving is able to access archive or search from Outlook 2013/2016 without any issue...

Resolved! Invalid fileserver

Hi , I'm using EV v12.3I would like to move placeholders  from one to an ohter server using the following command.\FSAUtility.exe -pm -s "\\SVIPCFILE1\D$\Test" -d "\\SVIPCFILE4\D$\Test" -l 0unfortunately I get the messag:Error: Invalid fileServer \\S...

Resolved! SMTP server low usage

Hi guys,I need change of range time for monitoring SMTP jurnaling.  The reaosn is that every day I am receving message "SMTP server low usage" where EV SMTP service receiving 1 mail between 07/21/2019 4:48PM and 07/21/2019 4:48PM. Please, see that ra...

PetrHanz by Level 4
Partner Accredited Certified
  • 833 Views
  • 1 replies
  • 0 kudos