Script error opening Vaulted emails

[AndyMc]

I have a couple of users that are unable to open Vaulted email when searching for emails - they get the following error pop up - has anyone come accros this and how do i fix this - I should say it works fine if i get them to use the browser search

Script Error

! An error has occured in the script on this page

Line: 244

Char: 1

Error: Automation server can't create object

Code: 0 

URL: HTTP://servername.domainname/Enterprise Vault/searcho2k.asp

This has worked perfectly for years and works for all other users until now

[TonySterling]

Is this with the built-in EV Outlook search?

Can you share what version of EV, EV Add-in, and Outlook?

[AndrewB]

sounds like it could be something such as a security setting on the client side not letting ActiveX run. make sure servername.domainname and all the EV server aliases are in the Local Intranet Sites and not being blocked.

Also, it always helps to know what version of EV, OS, email client, EV client, web broswer, etc