11-26-2010 07:56 AM
Hi
I have enabled and configured Outlook Anywhere and published Enterprise Vault web application on ISA server. I can open archived items and restore them.
When I archive any item it's archived (I can see it in the Archive Explorer) but the shortcut in mailbox isn't created. When I archive any item in Outlook with direct RPC connection to the server shortcut is created.
I ran dtrace for both archivings. As far as I understood while archiving from Outlook Anywhere the option to create shortcut was not set. Probably it's caused by fact that when I archive in Outlook with RPC connection I get following dialog window:
When I archive in Outlook Anywhere such window doesn't appear.
How can I fix it?
Thank you
Solved! Go to Solution.
12-07-2010 07:41 AM
It was confirmed by Symantec support to be a bug. It's going to be fixed in EV 10.
11-26-2010 08:12 AM
if you always want shortcuts to be created you can enable it in the desktop policy instead of leaving it up to the client each time
11-26-2010 08:19 AM
No, users should be able to choose. That's why absence of the window I've shown is also a problem.
11-26-2010 08:26 AM
well the thing is Outlook Anywhere is RPC over HTTP which uses the lite client where this functionality is not available (by design), AndrewB's suggestion is the only way really
11-26-2010 08:27 AM
.
11-26-2010 08:28 AM
Where can I find list of features available/not available for RPC over HTTP client?
11-26-2010 08:31 AM
here you go http://www.symantec.com/business/support/index?page=content&id=TECH69303
11-26-2010 08:32 AM
this article may also be of help to your situation
http://www.symantec.com/business/support/index?page=content&id=TECH67441
11-26-2010 08:33 AM
very insightful :)
11-26-2010 09:58 AM
Ok, that makes things clear. Thank you guys.
11-26-2010 01:42 PM
Unfortunatelly forcing of shortcuts creation didn't make the create...
Is forcing of shortcuts creation made like this:
?
11-26-2010 04:43 PM
did you syncronize after making the change?
11-27-2010 03:18 AM
Yes.
Also I ensured option to create shortcut is locked in the window for full DCOM client and can't be unchecked. But still in HTTP client shortcuts are not created
11-28-2010 01:43 PM
By the way the registry value DCOMOverrideRPCHTTP didn't help. I set this value to "1" (DWORD) but still Vault information shows the HTTP client is in use. The behavior indeed has not been changed - dialog window doesn't appear and shortcut isn't created.
11-29-2010 03:33 AM
What did you set for shortcut content?
11-29-2010 04:05 AM
Is that what you mean?
11-29-2010 04:09 AM
well, that looks fine. you might want to call in with support, to see if you missed something
12-07-2010 07:41 AM
It was confirmed by Symantec support to be a bug. It's going to be fixed in EV 10.
12-07-2010 07:42 AM
did they give you a technote link stating as such and an etrack number?
Also did they say whether it will be fixed in any version of EV9
12-07-2010 07:59 AM
No, they didn't. The case is not closed yet so next contact I'll ask about that.
I asked whether it's fixed in EV 9 but they said it's not. I suspect I was first one with this problem :)