Slow Archiving Process - MSMQ??

[EVHolic]

All,

We are archiving in about 5 users with mailbox size of about 6G. The archive process seems to be slow but continuously keeps churning. The CPU is at 40% and Memory is available. My question is I see "1" in MSMQ A3 and "1" in MSMQ Enterprise Vault Storage Archive. Is there is a reason why the Number of Messages constantly reflects "1".

Any ideas on this?

[MichelZ]

Try to set the number of concurrent archiving threads higher.
You do this on the archiving task

/Michel

[BravoZulu · Accepted solution]

Hi EVHolic,

Michelz is right, increasing the threads should extract items at a faster rate.  Check page 31 of the performance guide for more info;  http://seer.entsupport.symantec.com/docs/312319.htm.

Personally, I would purge the 2 queues you mentioned as the two items may be old and stuck.  You can follow this KB to purge them;
http://seer.entsupport.symantec.com/docs/276082.htm

Make that change in the console, purge the Queues, then restart your EV services.

Thanks,
BZ

A1 - Changing pending item to shortcut and errors.  
A2 – Manual archive requests and error handling/retry from A3 queue.
A3 – Run Now.  Requests made from the administration console – one entry for each mailbox to be archived.
A4 – Error handling/retry from A5 queue.
A5 – Scheduled archive – one entry for each mailbox to be archived.
A6 – Mailbox synchronization request. 

The queues used by Journal Archiving are:

Storage Archive – Store item in an archive.
J1 – Delete message (after successful archive) or change pending item back (on error).
J2 – Items to process.
J3 – Mailbox to process.
J4 – Synchronize mailboxes