Temp files not being deleted at this location C:\Documents and Settings\evaultsvc\Local Settings\Temp

[knoxvegas]

When running the task the temp files are not being consistently deleted and filling up our c drive.  It starts out deleting the necessary files, but after an hour or so it starts to fill up the c drive.  It's got up to 24 GB and that's all of our space on C.  Right now we have to go in there and manually clean out the temp files.  We made the necessary exclusion with mcafee and we have even disabled on-access for McAfee.  We still are experiencing the problem with it disabled.  Any help is greatly appreciated.



Thanks,
Sunshine

[Michael_Bilsbor]

hi,

to help identify the issue, what do the file names look like, can you give examples?
Do you have FSA installed?

[Maverik]

Sounds like quite a serious issue to me. If you have a support contract I would urge you to log a case.

[Rob_Wilcox1]

If the suggestion from dfwood doesn't help grab a dtrace of the adminservice after you restart it, and it should show what the clean up thread is going to do.

Thanks
Rob Wilcox
EV Engineering Support

[dfwood]

Sounds like you're having a similar problem as me, this might help.

By default EV deletes any temporary files that are older than 24 hours, if you add the registry mentioned in this Symantec article http://seer.entsupport.symantec.com/docs/305058.htm or Registry_Values.pdf, you can clear them down sooner.

Resolution
Add the following registry keys to delete these types of files.

1. Go to Start | Run on the EV server, type regedit and click OK.

2. Expand HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\AdminService.

3. Right-click AdminService key and choose New > String Value.

4. Enter the name DelFileTypes (case sensitive).

5. Double-click on DelFileTypes and enter a list of file types separated by a semi-colon.
For example:
ExchangePerf*.dat;EV$*.*;*.tmp;~DF*.tmp

6. Right-click AdminService key and choose New > DWORD Value.

7. Enter the name DelFilesOlderThanHours (case sensitive).

8. Double-click DelFilesOlderThanHours and enter a decimal value for hours.

NOTE: If the value of DelFilesOlderThanHours is set to zero, all matching files will be deleted immediately, as long as they are not read-only, are directories, or are in use.

9. Restart the Enterprise Vault Admin Service for the changes to take affect.

[MichelZ]

Hi there

Do you need more info on this subject?
If not, could you mark a Post that suits as a Solution?

Thanks & Cheers
Michel

[EdLacey]

You may want to also alter your system variables for TMP/TEMP to something other than your C:\ drive

[Paul_Grimshaw]

This was fixed in EV8 SP2. From updates.htm file:-

FSA did not delete temporary files [Ref 802192, E1453250, E1595708, E1654940]
FSA did not delete files in the TEMP folder that were created during archiving.

This has been fixed.