User Cannot Open the archived mail while EV backup is running

[Martin_Lukas]

Dear Team,

My customer using Exchange 2003 SP2, EV 6.0 SP5, outlook 2003 in the client and Backupexec 10 as backup software...

Currently they have a problem:

During EV backup (9am - 2pm) only 1 user cannot open the archived mail. When the user double click the shortcut, only blank screen, nothing inside... but the rest users can open the archived mail...

I need your suggestion about this problem.... Thank you...

Regards,

Martin Lukas

[patrickkuah]

post the EV client log here. Don't think this is due to backup as other users are able to retrieve archived items.

cheers!

PK 

[MichelZ]

Martin

Are you sure that the user is able to open items when Backup is not running?

/Michel

[Martin_Lukas]

Dear All,

Thanks for your reply. This case solved already.

My Friend was doing this steps:

Delete the user outlook profile and recreate again. Tested opening the archived mails ok. Click on the search vault button ok and can search for archived mails.

Regards,

Martin Lukas