User having problem with Search Vault and Archive Explorer

[Kathy_Dean]

EV 7.5 SP3

We have a user that access Outlook thru a Citrix client.  When she tries to search her vault using Archive Explorer or Search Vault she receives the following error which she tries to open the any archived mail:

 Cannot download the archived item from http://archiverserver.alliedvan.com/enterprisevault......

Invalid class string

[CPOA]

Here shortcuts in Outlook thru Citrix works fine.

If the user logs into Outlook on a regular desktop and uses Search Vault/Archive Explorer it works fine.

We have many users accessing Outlook thru Citrix and have no issues.

Any suggestions are appreciated.

Thanks.

Kathy Dean

[Amit_Gupta]

This dcoument may apply. Check it out:

http://seer.entsupport.symantec.com/docs/287010.htm

[Kathy_Dean]

Thanks, but this article does no apply.  It is only happening when she uses Archive Explorer or Search Vault.  Everyone else on the Citrix server is working fine.

[Amit_Gupta]

Is the issue with integrated search/AE or browser based or both? Can you put the extensions in debug mode(Ctrl+Shift+One of the EV Buttons) and then try integrated search? You can paste the log here..