User unable to access archived email

[Claire_Wilson]

Hi,

We're running Enterprise Vault 7.5 and we have one user who can't access his archived emails.

Each time he clicks on an archived email a window pops up asking for his credentials, he'd enter the correct username and password and the loading window would say "Requesting the item" for a few minutes before the credential window popping up again.

He can access all unarchived emails fine so I'm assuming this is a permission issue on his vault however I've checked this and it appears to be the same as everyone elses.

Does anyone have any suggestions about next steps?

Thanks

Claire

[JesusWept3 · Accepted solution]

Go to Control Panel -> User Accounts -> Advanced -> Manage Passwords

If your EV server is listed there, click it and then press Remove and try again

[JesusWept3]

http://www.symantec.com/business/support/index?page=content&id=TECH56220

What i described above is Scenario 6

[Claire_Wilson]

Thanks, I'll take a look at this today and let you know.

[Claire_Wilson]

That was the problem, thanks for the help - I feel a bit silly for not spotting it myself!!

-Claire

[JesusWept3]

Don't feel silly! that is one of the more obscure fixes in my opinion, glad its fixed though, good job :)