eVault Client prompt for password

[MichelDeschenes]

Hi we've been facing this issue for quite a while now but I have yet to find a fix for it.

Every now and then, a popup will appear in Outlook 2007 to prompt for credentials on the eVault server and even if we put in our credentials, it'll prompt again.

After looking around the event logs, nothing really interesting comes up but I do find the following in the ev_client_log...

03/02/2010 18:26:01.848[3396]: HDR:SYNC: Pre-processing.  Type:SCHED
03/02/2010 18:26:01.848[3396]: HDR: Sync status:19
03/02/2010 18:26:01.860[3396]: HDR:SYNC: Updating MDC map
03/02/2010 18:26:01.861[3396]: HDR:SYNC: Getting accessible archives
03/02/2010 18:26:01.861[3396]: HDR: Requesting page: ListArchives.aspx
03/02/2010 18:26:03.571[3948]: CONTENT:BUILD:
03/02/2010 18:26:03.572[3948]: CONTENT:BUILD: Content cache entire download started.
03/02/2010 18:26:03.572[3948]: CONTENT:BUILD:
03/02/2010 18:26:03.573[ 224]: DTCC: Successfully lowered the priority of this thread
03/02/2010 18:27:15.489[3396]: HDR:SYNC: Error (COM) synchronizing: 0x80070005
03/02/2010 18:27:15.490[3396]: HDR:SYNC: Failed
03/02/2010 18:27:15.490[3396]: HDR: Sync status:-1
03/02/2010 18:27:15.493[3396]: HDR:SYNC: Retry invoked.  Will schedule next attempt in 300 seconds
03/02/2010 18:27:15.494[3396]: HDR:SCHED: LastSyncTime:03/02/2010 18:26:02.148 (129096951621480000)
03/02/2010 18:27:15.494[3396]: HDR:SCHED: NextSyncTime:03/02/2010 18:17:30.000 (129096946500000000)
03/02/2010 18:27:15.495[3396]: HDR:SCHED: RetrySyncTime:03/02/2010 18:32:15.825 (129096955358250000)
03/02/2010 18:27:15.495[3396]: HDR:SCHED: Seconds to next sync:300

Which if followed by this every 300 seconds...

03/02/2010 18:32:15.487[3396]: HDR:SYNC: Pre-processing.  Type:SCHED
03/02/2010 18:32:15.488[3396]: HDR: Sync status:19
03/02/2010 18:32:15.495[3396]: HDR:SYNC: Updating MDC map
03/02/2010 18:32:15.496[3396]: HDR:SYNC: Getting accessible archives
03/02/2010 18:32:15.497[3396]: HDR: Requesting page: ListArchives.aspx
03/02/2010 18:32:20.261[3396]: HDR:SYNC: Error (COM) synchronizing: 0x80070005
03/02/2010 18:32:20.262[3396]: HDR:SYNC: Failed
03/02/2010 18:32:20.262[3396]: HDR: Sync status:-1
03/02/2010 18:32:20.264[3396]: HDR:SYNC: Retry invoked.  Will schedule next attempt in 300 seconds
03/02/2010 18:32:20.265[3396]: HDR:SCHED: LastSyncTime:03/02/2010 18:32:15.842 (129096955358420000)
03/02/2010 18:32:20.265[3396]: HDR:SCHED: NextSyncTime:03/02/2010 18:17:30.000 (129096946500000000)
03/02/2010 18:32:20.266[3396]: HDR:SCHED: RetrySyncTime:03/02/2010 18:37:20.608 (129096958406080000)
03/02/2010 18:32:20.267[3396]: HDR:SCHED: Seconds to next sync:300

There is very little to none information on these error codes.

Can anyone hint me on this?

Thanks,

Michel

[ThomasMillerJR]

Take a look at http://seer.entsupport.symantec.com/docs/295039.htm

A lot of these are OS specific and in my case we have Windows 2008 servers and XP clients running Office 2007.

Also not just one is needed it may be a combination of two or more. 

The following fixed my situtation, I used Group policies in Windows 2008 to apply these settings to the workstations

1. Add the Enterprise Vault servers to the Intranet zone.  (This did not work from the EVS side detailed in Scenario #1)
2. Alter the Security options in IE to "Automatic Logon with current username and password"  (Scenario #2)

And applying the following Scenario #3 to the IIS Server .  Make sure that the settings listed are the ONLY options selected.

Tom

[MichelDeschenes]

Thanks, that's great info, I'll have a look and let you know what come up.

Michel

[jprknight-oldax]

I previously had this issue. In my scenario a Windows automatic update appeared to have changed the authentication methods in IIS, which is serving up the asp pages for users to view and search their vaults. Below are the correct settings on our systems. We have six EV servers all set the same.