event 3140,3138

[yuvalts7]

hii

i'm working with ev 7

and when i wont to enable or disabled mailbox archaiving i'm getting an error

"he exchange mailbox task fail to enable\disable the mailbox"

the event is 3140 for disabled and 3138 for enabled

where is the problem??

thanks

[Maynard_K]

Perhaps you have quoatas enabled and that user has met or is above the threshold.

[yuvalts7]

no, there i havent quoatas enabled , and this problem is the same for all my users.

[TonySterling]

Can you post the text of the error message?  It should have some details about what is amiss.

[Paul_Grimshaw]

also if you DTRACE the agentclientbroker process and post that, that will give us a better idea as to what is happening

[pander212]

I'm getting the same error - user does not have quota on mbx

An error occurred whilst disabling archiving for the mailbox /o=XXX/ou=NEC/cn=Recipients/cn=TerronF

Error: <0x8004060c>

CMailboxHelper::CreateProfileAndSession(VaultMbxAgent-AMTMAIL01-6916-1238615423-370-0-0) - Profile successfully created
1871    15:50:44.510     [7676]    (AgentClientBroker)    <6916>    EV:M    CMAPISession::CMS() - Calling OpenMailbox
1872    15:50:44.510     [7676]    (AgentClientBroker)    <6916>    EV:M    CMailboxHelper::OM() - GetMsgStoresTable
1873    15:50:44.510     [7676]    (AgentClientBroker)    <6916>    EV:M    CMailboxHelper::OM() - HrQueryAllRows
1874    15:50:44.510     [7676]    (AgentClientBroker)    <6916>    EV:M    CMailboxHelper::OM() - OpenMsgStore
1875    15:50:44.947     [7676]    (AgentClientBroker)    <6916>    EV:M    CMAPISession::CMS() - Calling GetExchangeServerDnFromSession
1876    15:50:44.947     [7676]    (AgentClientBroker)    <6916>    EV:M    CMAPISession::GetExchangeServerDnFromSession - Entry
1877    15:50:44.947     [7676]    (AgentClientBroker)    <6916>    EV:M    CMAPISession::GetExchangeServerDnFromSession - opening entry
1878    15:50:44.979     [7676]    (AgentClientBroker)    <6916>    EV:M    CMAPISession::GetExchangeServerDnFromSession - opened entry (ST)
1879    15:50:45.026     [7676]    (AgentClientBroker)    <6916>    EV:M    CMAPISession::GetExchangeServerDnFromSession - got props
1880    15:50:45.026     [7676]    (AgentClientBroker)    <6916>    EV:M    CMAPISession::GetExchangeServerDnFromSession - calculate ExchangeServerDn
1881    15:50:45.026     [7676]    (AgentClientBroker)    <6916>    EV:M    CMAPISession::GetExchangeServerDnFromSession - found exchange server dn: /O=XXX/OU=NEC/cn=Configuration/cn=Servers/cn=AMTMAIL01
1882    15:50:45.026     [7676]    (AgentClientBroker)    <6916>    EV:M    CMAPISession::CMS() - Get PR_MAILBOX_OWNER_ENTRYID
1883    15:50:45.057     [7676]    (AgentClientBroker)    <6916>    EV:M    CMAPISession::CMS() - OpenEntry(IMailUser)
1884    15:50:45.104     [4540]    (DirectoryService)    <5808>    EV:M    DirectoryService: ADO: GetObjectSecurity |
1885    15:50:45.104     [7676]    (AgentClientBroker)    <6916>    EV:M    CMAPISession::CMS() - Get PR_EMAIL_ADDRESS
1886    15:50:45.135     [7676]    (AgentClientBroker)    <6916>    EV:M    CMAPISession::CMS() - Get IExchangeManageStore interface
1887    15:50:45.135     [7676]    (AgentClientBroker)    <6916>    EV:M    CMAPISession::CMS() - Release Mutex(1)
1888    15:50:45.135     [7676]    (AgentClientBroker)    <6916>    EV:M    CMAPISession::GetMapiSessionFromPool(): Exit status: 0x0
1889    15:50:45.135     [7676]    (AgentClientBroker)    <6916>    EV:M    CArchivingAgentQueue::DisableMailbox - calling DisableMailboxUsingMAPISession
1890    15:50:45.635     [7676]    (AgentClientBroker)    <6916>    EV~E    Event ID: 3140 An error occurred whilst disabling archiving for the mailbox /o=XXX/ou=NEC/cn=Recipients/cn=TerronF |Error: <0x8004060c> |
1891    15:50:45.635     [7676]    (AgentClientBroker)    <6916>    EV:M    CArchivingAgentQueue::DisableMailbox - exiting routine due to error

[MichelZ]

Do you get this only for this particular user, or for others, too? Could you run this sql query on the EnterpriseVaultDirectory database and post the results? SELECT MbxSize, MbxItemCount, MbxWarningLimit, MbxSendLimit, MbxReceiveLimit FROM ExchangeMailboxEntry WHERE LegacyMbxDN LIKE '%TerronF%' Cheers Michel

[pander212]

Others are getting message as well:

see attached file of sql query

[MichelZ]

Can't see the attached file? Where is it? ;)

[Paul_Grimshaw]

So error code 0x8004060c is a MAPI error and this is MAPI_E_STORE_FULL.
So are you using Exchange Quotas?