03-04-2012 06:31 PM
I am the PGP Desktop corporate user. I have created a ticket in MySymantec portal about the problem.
But after I created the ticket, I can't go to "Customer Support" -> "Manage Case" to see my existing ticket, it keeps showing me the page in attached screenshot.
I am sure the ticket has been created because I received a Symantec email about the ticket generated
03-21-2012 10:16 AM
If there is a ticket status page does it recognize the ticket mentioned in your email?