Norton Tech disabled my computer

[Help_Needed]

On 9/27/09 a Norton Technican attempted to uninstall and install Norton 360 because after I renewed my subscription the program wasn't updating.  After a hour on my computer Mary Lolo, disabled my Windows software by messing around with the System configuration.  It's been 8 days with no computer.  I've been told the research dept. is working on fixing my computer but no one will call me back.  My credit card has been charged nearly $200 and I have no operable computer.  HELP anyone!!!  I've send emails and called them and no one will help!!!

 

[Thomas_K]

Can you PM me your contact info? I will contact Mary Lolo once I have your customer information and we can find out what has happened with your account/system.

BTW, this forum is for Enterprise product issues.

Norton Issues can be posted here: http://community.norton.com/norton/

Regards,
Thomas

[Thomas_K]

Hello,

Did you get your issue resolved? Let us know the status of your case.

Thanks,
Thomas

[sbertram]

you can try a system restore see if that helps.
good luck