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Symantec Management Client service does not start after reboot on Windows 7

meg31
Level 2

My windows 7 clients will not start the SMC service after the computer has restarted. 

5 REPLIES 5

Thomas_K
Level 6

Can you provide the full product name and version, and I can then move this thread to the proper forum for you.

 

Best,

Thomas

vats_manish
Level 2
Accredited

Hi, 

Please go through the below mentioned link, 

 

http://www.symantec.com/business/support/index?page=content&id=TECH97210&locale=en_US

Baljeet_Singh
Level 2

Go to services.msc and stop the windows definder services and trun off windows firewall.

Update the windows with latest security patches and download the Symantec PreScan tool with latest virus definitiona and run full system scanning in safe mode after the complet scanning restart machine.

your problem will be resolved.

meg31
Level 2

I found out a solution to my problem. I was cloning VM's and I found out that sysprep does not remove the hardware ID for SEP. I found this article which helped me to readd the hardware id. 

http://www.conetrix.com/Blog/post/Cloned-PCs-Not-Showing-in-SEP-Console.aspx

deepak_vasudeva
Level 6

Did it emit some message in the Event Logs?