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Resolved! Technical Support - Requires Technical Contact ID

I'm trying to submit a support case through Technical Support, but once I get so far, it stops me and requires me to input a "Technical Contact ID". I have no idea what that is, and haven't been able to find any info on that. Can someone explain what...

Gregg_J by • Level 3
  • 534 Views
  • 4 replies
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Education Portal

Hi Guys, Sorry to post this item here but I've not been able to find a suitable place to contact Symantec on either the tech or customer care support areas for my problem.  In the Customer Support Assistance page there's not even an email address.  H...

Marketing email preferences

I just received an email entitled "Symantec further enhances mobile portfolio with application and information management" from Symantec.  I do not wish to receive this type of marketing email / "corporate announcement" email, but there was no unsubs...

mc256 by • Level 2
  • 685 Views
  • 3 replies
  • 0 kudos

MySupport Application Error

Forgive me if i've made mistake to create post here. Everytime i try to logging in https://mysupport.symantec.com/login.html this error appear. Anyone can help? **FYI my browser is IE8   Thanks

Symantec Mysupport has not been working for over a week

I have for over a week been trying to open a case with Symantec over Backup Exec through mysupport.symantec.com, but when I log in, it says 'Update your profile', which I do, but then it immediately says Internal Server Error: We are aware of the iss...

Mgamerz by • Level 3
  • 395 Views
  • 1 replies
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Resolved! Cannot file a case

When I enter my "Symantec Support Contact ID number "(15 digits) in "Technical Contact ID" I get this error:  

marianh by • Level 3
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  • 3 replies
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MySymantec Portal is Buggy

I am the PGP Desktop corporate user. I have created a ticket in MySymantec portal about the problem. But after I created the ticket, I can't go to "Customer Support" -> "Manage Case" to see my existing ticket, it keeps showing me the page in attached...

Resolved! Can you use one image to restore multiple computer?

I am not sure which community this should go in but, I am trying to set up an image for a computer training room that will be used on 10-15 different computers.  My question is, am I able to just make one image, then push that image to the computers?...

Resolved! Cannot download trialware

I am not able to download trials from Symatec's website. After accepting "terms and conditions" error page opens with following message: "This page is currently unavailable due to system maintenance. Please use one of the following links to navigate:...

villeah by • Level 5
  • 1054 Views
  • 7 replies
  • 2 kudos

Diferenças entre produtos

Boa tarde Prezados, Necessito saber a diferença entre os produtos SYMC GHOST SOLUTION SUITE 2.5 WIN PARTNER PROGRAM BNDL STD LIC BASIC 12 MONTHS e SYMC GHOST SOLUTION SUITE 2.5 WIN PARTNER PROGRAM I/O BASIC 12 MONTHS. Obrigado, Osmar F Amaral

N91_ by • Level 2
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SEPM 12 clients showing offline

Ok so i upgraded to SEPM 12.  I updated my clients via the SEPM client push after updating the syslink,xml file via the syslinkreplacer.  Now i have some of my windows 7 machiens that keep having ccsvhost errors all fo the time.  I also exported out ...

Resolved! PXE boot "TFTP ,PXE-T01: No Such File"

When Boot a machine into PXE mode: ============================================================= TFTP PXE-T01: No such file PXE-E3B: TFTP Error - File Not Found PXE-MOF: Exiting PXE ROM =============================================================== ...

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