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[IT Analytics] [OVA] Trying to update from version 11.2 to 11.3

luis_alonso
Level 4

Need some help please.
As the title says, i am trying to update my OVA implemented IT Analytics 11.2 to version 11.3.

It was installed via OVA Template.

Downloaded the upgrade .iso file, created the diska folder, mounted iso on diska and ran the portal_upgrade.sh from /

The upgrade utility installer runs, show the Terms of use and generates the 'accept' request prompt. 
I type 'accept' then enter... Nothing happens, utility installer closes then im back to command line.

Tried to run the upgrade utility on /opt/aptare/upgrade/upgrade_installer with no success as well.
'cp: cannot stat' error

I am following the Linux upgrade guide. Any ideas why it is not working please?
Running everything as 'root'.

Screenshots attached.

1 ACCEPTED SOLUTION

Accepted Solutions

From the debug output, seems to not be accepting the 'accept' input.

Anyhow, i was able to properly upgrade it with the version 11.3.03 upgrader. The issue was not present in it.

Thank you Robert.

View solution in original post

2 REPLIES 2

Robert_Geller
Level 4
Employee

can you try running    sh -x /mnt/diska/portal_upgrade.sh  and capture the shell debug output?

From the debug output, seems to not be accepting the 'accept' input.

Anyhow, i was able to properly upgrade it with the version 11.3.03 upgrader. The issue was not present in it.

Thank you Robert.