Help with understanding why backup is failing.

[wyerd]

Hi all,

I'm new to operating Puredisk and I'm trying to understand why it's failing to backup a client. It doesn't always happen on the same client and not all the time. They are on a remote network connected by ADSL. No ADSL errors have been reported at the time of the backup.

I get the following errors:-

*** Error Message ***
0
severity: 6
server: 14
source: PutFiles_PutFiles
description:
 Webservice could not be queried. Unreachable? Webservice url: https://192.168.2.20/spa/ws/ws_storagepool.php (couldn't connect to host)
*** End ***

*** Error Message ***
0
severity: 6
server: 14
source: PutRecoveryPOList_PutRecoveryPOList
description:
 No RecoveryPOList supplied. Putfiles failed before writing something.
*** End ***

Pure disk V6.5 Rev 0 Build 10534

Thanks for any help.

[Douglas_A]

looks like your SPA 's web daemon is not running

 Webservice could not be queried. Unreachable? Webservice url: https://192.168.2.20/spa/ws/ws_storagepool.php (couldn't connect to host)
*** End ***

do a "service puredisk status" to see whats running

if there all running you might want to call support and have them give your install a once over...

goodluck