(13) file read failed

[appu1985]

Hi All,

One of our client suddently throws the "(13) file read failed " error.

Please have a look on the below bpkar log of the client ,

04:17:20.888 [14876] **LOCALE ERROR** locale <en_US.ISO8859-1> not found in file </usr/openv/msg/.conf>
04:17:20.888 [14876] <4> bpbkar main: real locales </en_US.ISO8859-1/en_US.ISO8859-1/en_US.ISO8859-1/en_US.ISO8859-1/C/C>
04:17:20.888 [14876] <4> bpbkar main: standardized locales - mnt_lc_messages <C> mnt_lc_ctype <C> mnt_lc_time <C> mnt_lc_collate <C> mnt_lc_numeric <C>
04:17:20.889 [14876] <2> logparams: bpbkar -r 1209600 -ru root -dt 765857 -to 0 -bpstart_time 1401855738 -clnt test1-class solaris_server_group_2 -sched Differential-Inc -st INCR -bpstart_to 300 -bpend_to 300 -read_to 300 -blks_per_buffer 512 -use_otm -fso -b test1_1401855437 -kl 28 -use_ofb
04:17:20.889 [14876] <2> bpbkar main: hole_granularity = 256.
04:17:20.893 [14876] <4> bpbkar: INF - setenv KEYWORD=NONE
04:17:20.893 [14876] <4> bpbkar: INF - setenv STREAM_PID=14876
04:17:20.893 [14876] <4> bpbkar: INF - setenv STREAM_NUMBER=0
04:17:20.893 [14876] <4> bpbkar: INF - setenv STREAM_COUNT=0
04:17:20.893 [14876] <4> bpbkar: INF - setenv STREAMS=0
04:17:20.893 [14876] <4> bpbkar: INF - setenv BPSTART_TIMEOUT=300
04:17:20.893 [14876] <4> bpbkar: INF - setenv BPEND_TIMEOUT=300
04:17:20.893 [14876] <4> bpbkar: INF - setenv RESTARTED=0
04:17:20.893 [14876] <4> bpbkar: INF - setenv BACKUPID=qfs001-gbl_1401855437
04:17:20.893 [14876] <4> bpbkar: INF - setenv UNIXBACKUPTIME=1401855437
04:17:20.893 [14876] <4> bpbkar: INF - setenv BACKUPTIME=Wed Jun  4 04:17:17 2014

04:17:20.901 [14876] <4> bpbkar: INF - BACKUP START 14876
04:17:20.901 [14876] <4> bpbkar: INF - Estimate:-1 -1
04:17:20.917 [14876] <2> bpbkar add_to_filelist: starting sizeof(filelistrec) <112>
04:17:20.917 [14876] <4> bpbkar: start to backup filelist /opt/evo ,nb_fscp_enabled is 0
04:17:20.917 [14876] <4> bpbkar: INF - Processing /opt/evo
04:17:21.055 [14876] <4> is_excluded: Excluded /opt/evo/.inodes by exclude_list entry /opt/evo/.inodes
05:50:41.233 [14876] <16> bpbkar: ERR - bpbkar killed by SIGPIPE
05:50:41.233 [14876] <16> bpbkar: ERR - bpbkar FATAL exit status = 40: network connection broken
05:50:41.239 [14876] <4> bpbkar: INF - EXIT STATUS 40: network connection broken
05:50:41.239 [14876] <4> bpbkar: INF - setenv FINISHED=0

[RamNagalla]

04:17:21.055 [14876] <4> is_excluded: Excluded /opt/evo/.inodes by exclude_list entry /opt/evo/.inodes
05:50:41.233 [14876] <16> bpbkar: ERR - bpbkar killed by SIGPIPE

see the time difference between these 2 lines... looks like /opt/evo has some issues...

login to the client and run the df -k command and see if its ends fine or not.. if it does not, get system Admin to fix it..

it df -k works fine..then run ls -R /opt/evo and see how much time its taking to compleate.. it should compleate with in the time of the client read time setting in the netbackup...

if it does not you also need to check with SA or app ower to house keep the FS 

what about the OS and Netbackup versions on the client?

[Nicolai]

Try setting CLIENT_READ_TIMEOUT to 1800 on maste,media and client.

Also take a closer look at /opt  to check if a directory of file hang bpbkar. The tech note describe how to debug bpbkar hangs. If you need assistance with the bpbkar log attach it to

http://www.symantec.com/docs/TECH31513