41 net work connection time out

[madhuri]

Hi

Am getting the net work cnnection time out error in my environment i increased the time out after that also it was failling with same status.how can i trouble shoot for the above error.

the below error is

nfo nbjm(pid=11116) starting backup job (jobid=840939) for client XXXXXX, polic  yyyyyy, schedule Full  
7/3/2014 10:07:48 AM - Info nbjm(pid=11116) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=840939, request id:{1B722F6E-A29F-4FBF-8D4C-64AC4EB6DA61})  
7/3/2014 10:07:48 AM - requesting resource
7/3/2014 10:07:48 AM - requesting resource.NBU_CLIENT.MAXJOBS.xxxxx
7/3/2014 10:07:48 AM - requesting resource
7/3/2014 10:07:49 AM - granted resource
7/3/2014 10:07:49 AM - granted resource MediaID=@aaaaB;DiskVolume=
7/3/2014 10:07:49 AM - granted resource
7/3/2014 10:07:49 AM - estimated 0 Kbytes needed
7/3/2014 10:07:49 AM - begin Parent Job
7/3/2014 10:07:49 AM - begin Snapshot, Start Notify Script
7/3/2014 10:07:49 AM - Info RUNCMD(pid=5532) started            
7/3/2014 10:07:49 AM - Info RUNCMD(pid=5532) exiting with status: 0         
Status 0
7/3/2014 10:07:49 AM - end Snapshot, Start Notify Script; elapsed time: 00:00:00
7/3/2014 10:07:49 AM - begin Snapshot, Step By Condition
Status 0
7/3/2014 10:07:49 AM - end Snapshot, Step By Condition; elapsed time: 00:00:00
7/3/2014 10:07:49 AM - begin Snapshot, Stream Discovery
Status 0
7/3/2014 10:07:49 AM - end Snapshot, Stream Discovery; elapsed time: 00:00:00
7/3/2014 10:07:49 AM - begin Snapshot, Read File List
Status 0
7/3/2014 10:07:49 AM - end Snapshot, Read File List; elapsed time: 00:00:00
7/3/2014 10:07:49 AM - begin Snapshot, Create Snapshot
7/3/2014 10:07:50 AM - started process bpbrm (30104)
7/3/2014 10:07:57 AM - Info bpbrm(pid=30104) is the host to backup data from     
7/3/2014 10:07:57 AM - Info bpbrm(pid=30104) reading file list from client        
7/3/2014 10:07:57 AM - Info bpbrm(pid=30104) start bpfis on client         
7/3/2014 10:07:57 AM - Info bpbrm(pid=30104) Starting create snapshot processing         
7/3/2014 10:12:58 AM - end writing
Status 41
7/3/2014 10:12:58 AM - end Snapshot, Create Snapshot; elapsed time: 00:05:09
7/3/2014 10:12:58 AM - begin Snapshot, Stop On Error
Status 0
7/3/2014 10:12:58 AM - end Snapshot, Stop On Error; elapsed time: 00:00:00
7/3/2014 10:12:58 AM - begin Snapshot, End Notify Script
7/3/2014 10:12:58 AM - Info RUNCMD(pid=916) started            
7/3/2014 10:12:58 AM - Info RUNCMD(pid=916) exiting with status: 0         
Status 0
7/3/2014 10:12:58 AM - end Snapshot, End Notify Script; elapsed time: 00:00:00
Status 41
7/3/2014 10:12:58 AM - end Parent Job; elapsed time: 00:05:09
network connection timed out(41)

[Deeps]

Madhuri, What is the OS of client having issue and what is the backup selection ?Is it happeing with all types of backup , even if you manually select a folder to backup ? Do you see any VSS Event ID: 40961 in Event Viewer, Application logs? Also see if you see any logging in bpfis and bpbkar logs on client.

DeepS

[Marianne · Accepted solution]

Please share all relevant info:

Is this a new client that has never worked before?

Is master server also the media server or separate media server(s)?

OS on Master, Media server and client?
NBU version and patch level on master, media server and client?

Have you verified forward and reverse hostname lookup in all directions?
(master <-> client, media <-> client) See http://www.symantec.com/docs/TECH27430

Have you verified port connectivity in all directions?
(master <-> client, media <-> client) 
Up to NBU 7.0, vnetd (port 13724) is used. As from 7.0.1, PBX (port 1556) is used.
Windows firewall on client must be turned off.
Test connectivity as follows from master and media server(s):
Create bpcd log folder on the client under netbackup\logs
Run this command from cmd on server(s):
bptestbpcd -client <XXXXXX> -debug -verbose

Please post output of command as well as Client's bpcd log file.

[madhuri]

H marrine,

The backup was completed the problem is windows fire wall is on on the client side i turn off that,i forget to mark as problem solved.

[Marianne]

Thanks for getting back to us.