AIR with DataDomain, replication job 191

[cimo]

Hello!

I'm using the feature AIR with my DataDomain since few days. Everything is running well, but the replication jobs are failing only for a specific client, that is a Windows Server 2003 Standard edition x86, with Lotus Notes.

This is the filtered bpdm log :

13:37:55.025 [1059] <16> 3345718:bptm:1059:michelangelo: [423:100A5D210] ddpi_remote_fileop() failed operation: 1, Err: 5004-nfs remote file op failed (nfs: No such file or directory)
13:37:55.025 [1059] <16> 3345718:bptm:1059:michelangelo: /usr/openv/lib/ost-plugins/libstspiDataDomain.so:stspi_async_wait_v11 STS_EPLUGIN filecopy status failed [DDErrNo = 5004 (nothing matched)] for source dd2500-vi-110:lsuAIR-dd2500-vi-110/iglnotes1.sesto.mil_1396333800_C1_IM target iglnotes1.sesto.mil_1396333800_C1_IM
13:37:55.044 [1059] <16> rpl_copy_image_set: wait failed: error 174
13:37:55.045 [1059] <16> rpl_copy_cancel: <async> cancel failed: error 2060001:
13:37:55.045 [1059] <16> rpl_copy_image_set: copy cancel failed: error 174
 

Do you know this error?

Thank you very much!

[Nicolai]

I think you need to open a support case with Data Domain - it looks like a BOOST issues of some sort.

 /usr/openv/lib/ost-plugins/libstspiDataDomain.so:stspi_async_wait_v11 STS_EPLUGIN filecopy status failed DDErrNo = 5004

[cimo]

Ok , support case opened in EMC. I hope that they will find a solution.

[Marianne]

Have you double-checked Data Domain LSU names on both systems? 

Are you perhaps backing up Lotus Notes to a dedicated LSU/disk pool on the source domain?

Do you have separate SLP(s) for the Notes backups?

You may want to check your config against this procedure:

https://www-secure.symantec.com/connect/forums/step-step-guide-air-datadomain#comment-9854291

[cimo · Accepted solution]

The EMC support is very quick!!

I modified the datadomain configuration by executing this command:

# priv set se

# reg set system.NFS_FILECOPY_TIMEOUT = 600000

# filesys restart

all the replication jobs are running well.

[Nicolai]

Cool  - good to see a follow-up post with the response from EMC support.