Authentication error (160) on catalog backup

[DaveG_2]

I have a new WIndows 2003 master/media server with NetBackup Enterprise 6.5.1.  I have an online, full catalog backup scheduled daily.  Every day, four jobs kick off, three of them are "CATALOG_DRIVEN_BACKUP" and the other is the EMM backup.  One of the "CATALOG_DRIVEN_BACKUP" will always fail with an authentication error, status code 160.  The other three jobs are successful.  Has anyone seen this?  Any suggestions how to fix this or can I ignore it?  Thanks.

[Omar_Villa]

Have you check the Knowledge base?

hare some interesting technotes:

http://www.symantec.com/business/support/knowledge_base_results.jsp?SearchTerm=Status+Code+160&pid=1...

http://seer.entsupport.symantec.com/docs/283146.htm

http://seer.entsupport.symantec.com/docs/290755.htm

But this points to an authetication issue.

Please let us know

regards

[DaveG_2]

Thanks for the info. I will let you know the results when I finish.

[DaveG_2]

Thanks for the links but unfortunately they are not applicable to my scenario.  I only get the error on a catalog backup, so there is no client machine involved.

[Andy_Welburn]

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@DaveG wrote:

One of the "CATALOG_DRIVEN_BACKUP" will always fail with an authentication error, status code 160.

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Which one?

[DaveG_2]

The earlier (by about 15 seconds) job fails and the one after will succeed.

[Andy_Welburn]

In our set-up, catalog backup comprises (in order of commencement):

1) Parent process ;
2) Staging of relational database files for catalog backup (0 files, 0 kb, 2 mins);
3) Backup to tape of EMM database (7 files, 82784 kb, 19mins);
4) Backup to tape of images (72211 files, 100456480 kb, 90minutes).

Was trying to understand at what point you were having authentication issues &  what was successful or not.

Was also trying to understand how you would get authentication issues anyway (as you obviously are too!!).
Is set up a single Master/Media/EMM server?

[DaveG_2]

I am running single master/media/emm server and I backup to a Data Domain disk array.  Below is the activity report for the four jobs and the detailed status report for each.  Thanks.

Job ID Type Job State Status Policy Schedule Client Media Server Start Time Storage Unit End Time Attempt Operation Kilobytes Files
7597 Catalog Backup Done 0 Catalog Full scdlebu04 scdlebu04 6/25/2008 5:00 catalog1 6/25/2008 5:01 1   1438886  2067
7594 Catalog Backup Done 160 Catalog - scdlebu04 scdlebu04 6/25/2008 5:00   6/25/2008 5:01 1   
7596 Catalog Backup Done 0 Catalog Full scdlebu04 scdlebu04 6/25/2008 5:00 catalog1 6/25/2008 5:00 1   60354  7
7595 Catalog Backup Done 0 Catalog Full scdlebu04   6/25/2008 5:00   6/25/2008 5:00 1  

JOB ID 7595
6/25/2008 5:00:00 AM - Info bpdbm(pid=5588) staging relational database files for catalog backup     
6/25/2008 5:00:00 AM - Info bpdbm(pid=5588) staging NBDB backup to E:\Program Files\VERITAS\NetBackupDB\staging      
6/25/2008 5:00:10 AM - Info bpdbm(pid=5588) done staging NBDB backup to E:\Program Files\VERITAS\NetBackupDB\staging     
6/25/2008 5:00:10 AM - Info bpdbm(pid=5588) validating NBDB backup in E:\Program Files\VERITAS\NetBackupDB\staging      
6/25/2008 5:00:12 AM - Info bpdbm(pid=5588) done validating NBDB backup in E:\Program Files\VERITAS\NetBackupDB\staging     
the requested operation was successfully completed(0)

JOB ID 7596
6/25/2008 5:00:14 AM - granted resource MediaID=@aaaac;Path=\\BackupServerl\backup\Catalog1;MediaServer=BackupServer
6/25/2008 5:00:14 AM - granted resource catalog1
6/25/2008 5:00:14 AM - estimated 1930785 kbytes needed
6/25/2008 5:00:14 AM - started process bpbrm (2312)
6/25/2008 5:00:14 AM - connecting
6/25/2008 5:00:23 AM - connected; connect time: 00:00:09
6/25/2008 5:00:26 AM - begin writing
6/25/2008 5:00:31 AM - end writing; write time: 00:00:05
the requested operation was successfully completed(0)

JOB ID 7594
6/25/2008 5:00:00 AM - requesting resource BackupServer.NBU_CATALOG.MAXJOBS
6/25/2008 5:00:00 AM - granted resource BackupServer.NBU_CATALOG.MAXJOBS
6/25/2008 5:00:00 AM - estimated 1930785 kbytes needed
6/25/2008 5:00:00 AM - begin Parent Job
6/25/2008 5:00:00 AM - begin Catalog Backup , Start Notify Script
Status 26
6/25/2008 5:00:00 AM - end Catalog Backup , Start Notify Script; elapsed time: 00:00:00
6/25/2008 5:00:00 AM - begin Catalog Backup , DBM Query
Status 160
6/25/2008 5:01:31 AM - end Catalog Backup , DBM Query; elapsed time: 00:01:31
6/25/2008 5:01:31 AM - begin Catalog Backup , Stop On Error
Status 0
6/25/2008 5:01:31 AM - end Catalog Backup , Stop On Error; elapsed time: 00:00:00
6/25/2008 5:01:31 AM - begin Catalog Backup , End Notify Script
Status 26
6/25/2008 5:01:31 AM - end Catalog Backup , End Notify Script; elapsed time: 00:00:00
Status 160
6/25/2008 5:01:31 AM - end Parent Job; elapsed time: 00:01:31
authentication failed(160)

JOB ID 7597
6/25/2008 5:00:00 AM - Info bpdbm(pid=5588) staging relational database files for catalog backup     
6/25/2008 5:00:00 AM - Info bpdbm(pid=5588) staging NBDB backup to E:\Program Files\VERITAS\NetBackupDB\staging      
6/25/2008 5:00:10 AM - Info bpdbm(pid=5588) done staging NBDB backup to E:\Program Files\VERITAS\NetBackupDB\staging     
6/25/2008 5:00:10 AM - Info bpdbm(pid=5588) validating NBDB backup in E:\Program Files\VERITAS\NetBackupDB\staging      
6/25/2008 5:00:12 AM - Info bpdbm(pid=5588) done validating NBDB backup in E:\Program Files\VERITAS\NetBackupDB\staging     
the requested operation was successfully completed(0)

[angus_the_bull]

had the same problem , spoke to support, within the policy goto the disaster recovery tab and change the logon account to have the domain prefix it

[DaveG_2]

Thanks, I finally got someone in tech support with a brain and they gave me the same solution, which worked.

[CRZ]

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@DaveG wrote:
Thanks, I finally got someone in tech support with a brain and they gave me the same solution, which worked.

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I think you'll find that almost 100% of our engineers have a brain.  ;)

[Ron_Cohn]

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@CRZ wrote:

I think you'll find that almost 100% of our engineers have a brain.  ;)

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Now you have me humming the tune from the Wizard of Oz, "If I only had a brain..."