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Backup failing with status 6

mohamedmusthaq
Level 4

Hi All,

Most of my VMware & windows clients backup are aborting with status 6.

what are all the areas i need to check inorder to resolve this problem?

 

 

Regards,

Musthaq.

5 REPLIES 5

Dyneshia
Level 6
Employee

A status 6 is a very generic error.

Is this an Oracle Backup ? I have never seen status 6 with w MS windows policy type.

Lets start with :

1) Can you give me more details on your environment

Master Server Name:   
OS :
NBU Version:

Media Server Name:
OS:
NBU Version :


Client(s) : (having the issue)
OS:
NBU Version
Number of Clients :
 

2) Please upload policy info :  netbackup\bin\admincmd\bppllist <policy name> -L

3) Please upload the complete job detail status

4) What has changed ?  Has this ever worked before ?

mohamedmusthaq
Level 4
Hi Dineshiya,
 
Thanks for ur reply. Please find the below details you looking for
 
Its a system backup & not an oracle backup 
 
Lets start with :
 
1) Can you give me more details on your environment
 
Both Master & Media Server is same
Server Name:   bnymffnb1
OS : Solaris 10
NBU Version: 7.5.0.4
 
 
Client(s) : VM-FFCOEXUAT01,VM-ASPCOEXPRD15,VM-CIBCPDFUAT1
OS: windows 
NBU Version: 7.5.0.4
Number of Clients : 3
 
 
2) Please upload policy info :  netbackup\bin\admincmd\bppllist <policy name> -L
 
Policy Name:       grp_aspff_winv
Options:           0x0
template:          FALSE
audit_reason:         ?
Names:             (none)
Policy Type:       VMware (40)
Active:            yes
Effective date:    12/31/1969 19:00:00
File Restore Raw:  yes
Mult. Data Stream: no
Perform Snapshot Backup:   yes
Snapshot Method:           VMware_v2
Snapshot Method Arguments: file_system_optimization=1,snapact=2,drive_selection=0,Virtual_machine_backup=2,disable_quiesce=0,nameuse=1,exclude_swap=1,skipnodisk=0,post_events=1,trantype=san
Perform Offhost Backup:    yes
Backup Copy:               0
Use Data Mover:            no
Data Mover Type:           -1
Use Alternate Client:      no
Alternate Client Name:     MEDIA_SERVER
Use Virtual Machine:      1
Hyper-V Server Name:     (none)
Enable Instant Recovery:   no
Policy Priority:   0
Max Jobs/Policy:   Unlimited
Disaster Recovery: 0
Collect BMR Info:  no
Keyword:           (none specified)
Data Classification:       -
Residence is Storage Lifecycle Policy:    yes
Client Encrypt:    no
Checkpoint:        no
Residence:         ASP-Daily-FF-app_30d_WD-app_30d
Volume Pool:       ASP
Server Group:      *ANY*
Granular Restore Info:  no
Exchange Source attributes:              no
Exchange 2010 Preferred Server: (none defined)
Application Discovery:      no
Discovery Lifetime:      0 seconds
ASC Application and attributes: (none defined)
Generation:      126
Ignore Client Direct:  no
Enable Metadata Indexing:  no
Index server name:  NULL
Use Accelerator:  no
Client/HW/OS/Pri/DMI:  VM-ASPCOEXPRD15 vmx-07 windows7Server64Guest 0 0 0 0 ?
Client/HW/OS/Pri/DMI:  VM-FFCOEXUAT01 vmx-07 winNetStandardGuest 0 0 0 0 ?
Include:           ALL_LOCAL_DRIVES
Schedule:              Daily
  Type:                CINC (4)
  Frequency:           1 day(s) (86400 seconds)
  Maximum MPX:         1
  Synthetic:           0
  Checksum Change Detection: 0
  PFI Recovery:        0
  Retention Level:     3 (1 month)
  u-wind/o/d:          0 0
  Incr Type:           DELTA (0)
  Alt Read Host:       (none defined)
  Max Frag Size:       0 MB
  Number Copies:       1
  Fail on Error:       0
  Residence:           (specific storage unit not required)
  Volume Pool:         (same as policy volume pool)
  Server Group:        (same as specified for policy)
  Residence is Storage Lifecycle Policy:         0
  Schedule indexing:     0
  Daily Windows:
   Day         Open       Close       W-Open     W-Close
   Sunday      000:00:01  000:00:01
   Monday      000:00:01  000:00:01
   Tuesday     000:00:01  000:00:01
   Wednesday   000:00:01  000:00:01
   Thursday    000:00:01  000:00:01
   Friday      000:00:01  000:00:01
   Saturday    000:00:01  000:00:01
Schedule:              Full
  Type:                FULL (0)
  Frequency:           7 day(s) (604800 seconds)
  Maximum MPX:         1
  Synthetic:           0
  Checksum Change Detection: 0
  PFI Recovery:        0
  Retention Level:     0 (1 week)
  u-wind/o/d:          0 0
  Incr Type:           DELTA (0)
  Alt Read Host:       (none defined)
  Max Frag Size:       0 MB
  Number Copies:       1
  Fail on Error:       0
  Residence:           ASP-Weekly-FF-app_2m_WD-app_2m
  Volume Pool:         (same as policy volume pool)
  Server Group:        (same as specified for policy)
  Residence is Storage Lifecycle Policy:         1
  Schedule indexing:     0
  Daily Windows:
   Day         Open       Close       W-Open     W-Close
   Sunday      000:00:01  000:00:01
   Monday      000:00:01  000:00:01
   Tuesday     000:00:01  000:00:01
   Wednesday   000:00:01  000:00:01
   Thursday    000:00:01  000:00:01
   Friday      000:00:01  000:00:01
   Saturday    000:00:01  000:00:01
Schedule:              Monthly
  Type:                FULL (0)
  Frequency:           7 day(s) (604800 seconds)
  Maximum MPX:         1
  Synthetic:           0
  Checksum Change Detection: 0
  PFI Recovery:        0
  Retention Level:     0 (1 week)
  u-wind/o/d:          0 0
  Incr Type:           DELTA (0)
  Alt Read Host:       (none defined)
  Max Frag Size:       0 MB
  Number Copies:       1
  Fail on Error:       0
  Residence:           ASP-Monthly-FF-app_2m_WD-app_2m_FF-tape_infinity
  Volume Pool:         (same as policy volume pool)
  Server Group:        (same as specified for policy)
  Residence is Storage Lifecycle Policy:         1
  Schedule indexing:     0
  Daily Windows:
   Day         Open       Close       W-Open     W-Close
   Sunday      000:00:00  000:00:00
   Monday      000:00:00  000:00:00
   Tuesday     000:00:00  000:00:00
   Wednesday   000:00:00  000:00:00
   Thursday    000:00:00  000:00:00
   Friday      000:00:00  000:00:00
   Saturday    000:00:00  000:00:00
 
 
3) Please upload the complete job detail status
 
08/24/2013 13:32:23 - Info bpbrm (pid=26282) starting bpbkar on client
08/24/2013 13:32:23 - Info bpbkar (pid=26316) Backup started
08/24/2013 13:32:23 - Info bpbrm (pid=26282) bptm pid: 26317
08/24/2013 13:32:23 - Info bptm (pid=26317) start
08/24/2013 13:32:24 - Info bptm (pid=26317) using 262144 data buffer size
08/24/2013 13:32:24 - Info bptm (pid=26317) using 30 data buffers
08/24/2013 13:32:25 - Info bptm (pid=26317) start backup
08/24/2013 13:32:33 - Error bpbrm (pid=26282) from client VM-FFCOEXUAT01: ERR - Error opening the snapshot disks using given transport mode: Status 23
08/24/2013 13:32:35 - Error bptm (pid=26317) media manager terminated by parent process
08/24/2013 13:32:45 - Info bnymffnb1-app (pid=26317) StorageServer=PureDisk:bnymffnb1-app; Report=PDDO Stats for (bnymffnb1-app): scanned: 3 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%
08/24/2013 13:32:46 - Info bpbkar (pid=0) done. status: 6: the backup failed to back up the requested files
08/24/2013 13:33:01 - Info nbjm (pid=28339) starting backup job (jobid=204338) for client VM-FFCOEXUAT01, policy grp_aspff_winv, schedule Full
08/24/2013 13:33:01 - Info nbjm (pid=28339) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=204338, request id:{39560D48-0CE3-11E3-A9A5-00144FF3A8D8})
08/24/2013 13:33:01 - requesting resource stu_disk_bnymffnb1-app
08/24/2013 13:33:01 - requesting resource bnymffnb1.NBU_CLIENT.MAXJOBS.VM-FFCOEXUAT01
08/24/2013 13:33:01 - requesting resource bnymffnb1.NBU_POLICY.MAXJOBS.grp_aspff_winv
08/24/2013 13:33:01 - granted resource  bnymffnb1.NBU_CLIENT.MAXJOBS.VM-FFCOEXUAT01
08/24/2013 13:33:01 - granted resource  bnymffnb1.NBU_POLICY.MAXJOBS.grp_aspff_winv
08/24/2013 13:33:01 - granted resource  MediaID=@aaaab;DiskVolume=PureDiskVolume;DiskPool=dp_disk_bnymffnb1-app;Path=PureDiskVolume;StorageServer=bnymffnb1-app;MediaServer=bnymffnb1-app
08/24/2013 13:33:01 - granted resource  stu_disk_bnymffnb1-app
08/24/2013 13:33:02 - estimated 54958173 kbytes needed
08/24/2013 13:33:02 - Info nbjm (pid=28339) started backup (backupid=VM-FFCOEXUAT01_1377365581) job for client VM-FFCOEXUAT01, policy grp_aspff_winv, schedule Full on storage unit stu_disk_bnymffnb1-app
08/24/2013 13:33:02 - started process bpbrm (pid=26282)
08/24/2013 13:33:04 - connecting
08/24/2013 13:33:04 - connected; connect time: 0:00:00
08/24/2013 13:33:07 - begin writing
08/24/2013 13:33:27 - end writing; write time: 0:00:20
the backup failed to back up the requested files  (6)
 
 
 
 
4) What has changed ?  Has this ever worked before ?
 
Nothing has changed. Two weeks before it was running fine without any issues

Dyneshia
Level 6
Employee

Please start with https://www-secure.symantec.com/connect/forums/vmware-backup-failure-netbackup-75-transport-mode-err...

To enable logs

1) Modify the following registry on the proxy server with a value of '3' to gather additional API information in the NetBackup logs:
HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NETBACKUP\CURRENTVERSION\CONFIG\BACKUP\
Value: vmcloglevel
Value type: DWORD

2) Ensure the following log folders exist:
VMWare Backup Host logs:
<install path>\Veritas\NetBackup\logs\bpfis
<install path>\Veritas\NetBackup\logs\bpcd
<install path>\Veritas\NetBackup\logs\bpbkar
<install path>\Veritas\NetBackup\logs\bpVMutil
C:\Program Files\Common Files\Veritas\VxMS\logs

Dyneshia
Level 6
Employee

Hi mohamedmusthaq were you able to run thorugh the link in my previous post ?  If that did not resolve the issue, then we need the logs for review.

If it did resolve your issue, please dont forget to mark the solution yes

mohamedmusthaq
Level 4

Hi Dyneshia,

I'm still discussing with my VMware admin.

As per him it doesnt pick up the SAN on second call once the snapshot is done.

Thanks for following up this, definitely i will update this post once it resolve,

 

Regards,

Mohamed Musthak.