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Backups failing with EC811

mantu2a
Level 3

Hi All,

ORA backups fare failing with EC811.Need help on this.

failed to communicate with resource requester  (811)

I am providing a few logs

BPCD logs from the cclient/media,they are the same:

 

07:06:26.763 [52691176] <16> process_requests: Server access denied
07:12:29.673 [62914714] <16> process_requests: put_long of locale code succeeded.  locale code is: 12
08:00:31.463 [30605656] <16> process_requests: put_long of locale code succeeded.  locale code is: 12
13:21:02.457 [20119854] <16> bpcd valid_server: csprd130g.sldc.sbc.com is not a media server either
13:21:03.775 [20119854] <16> process_requests: read failed: Do not specify an existing file.
14:00:32.270 [30671288] <16> process_requests: put_long of locale code succeeded.  locale code is: 12
15:00:40.555 [61472890] <16> process_requests: put_long of locale code succeeded.  locale code is: 12
15:39:41.914 [29295002] <16> process_requests: put_long of locale code succeeded.  locale code is: 12
15:48:29.970 [32637374] <16> process_requests: couldn't open file /usr/openv/netbackup/bin/../../var/LoginBanner.conf for read. errno = 2: A file or directory in the path name does not exist.
16:08:35.585 [28442914] <16> process_requests: put_long of locale code succeeded.  locale code is: 12
16:12:59.469 [11862186] <16> daemon_select_and_accept: got terminate request: 0
16:17:44.376 [65926] <16> process_requests: put_long of locale code succeeded.  locale code is: 12
16:50:28.485 [35913808] <16> process_requests: put_long of locale code succeeded.  locale code is: 12
17:38:21.181 [46006516] <16> process_requests: put_long of locale code succeeded.  locale code is: 12
18:01:08.089 [30671280] <16> process_requests: put_long of locale code succeeded.  locale code is: 12
18:15:13.781 [48693428] <16> process_requests: put_long of locale code succeeded.  locale code is: 12
sc4144@cipk104:
 

 

BPTM:

16:50:39.818 [35913812] <16> catch_signal: media manager terminated by parent process
16:50:41.217 [15598058] <16> catch_signal: media manager terminated by parent process
16:50:41.622 [17170814] <16> catch_signal: media manager terminated by parent process
17:41:26.406 [46006520] <16> RequestInitialResources: MultiResReq.cpp:2395 resource request failed [150]
17:41:28.575 [46006520] <16> catch_signal: media manager terminated by parent process
17:44:47.819 [13173142] <16> RequestInitialResources: MultiResReq.cpp:2395 resource request failed [150]
17:44:48.059 [66519278] <16> RequestInitialResources: MultiResReq.cpp:2395 resource request failed [150]
17:44:49.986 [13173142] <16> catch_signal: media manager terminated by parent process
17:44:50.205 [66519278] <16> catch_signal: media manager terminated by parent process
18:04:43.523 [30671284] <16> RequestInitialResources: MultiResReq.cpp:2395 resource request failed [150]
18:04:45.704 [30671284] <16> catch_signal: media manager terminated by parent process
18:11:11.432 [34144414] <16> RequestInitialResources: MultiResReq.cpp:2395 resource request failed [150]
18:11:12.272 [20316394] <16> RequestInitialResources: MultiResReq.cpp:2395 resource request failed [150]
18:11:13.671 [34144414] <16> catch_signal: media manager terminated by parent process
18:11:14.486 [20316394] <16> catch_signal: media manager terminated by parent process
18:17:41.701 [46530718] <16> RequestInitialResources: MultiResReq.cpp:2395 resource request failed [150]
18:17:43.888 [46530718] <16> catch_signal: media manager terminated by parent process
18:21:06.558 [46530748] <16> RequestInitialResources: MultiResReq.cpp:2395 resource request failed [150]
18:21:06.802 [21364964] <16> RequestInitialResources: MultiResReq.cpp:2395 resource request failed [150]
18:21:08.837 [46530748] <16> catch_signal: media manager terminated by parent process
18:21:09.024 [21364964] <16> catch_signal: media manager terminated by parent process
sc4144@cipk104:
 

 

 

DBCLIENT:

16:18:29.546 [47251544] <16> VxBSACreateObject: ERR - Could not create new image with file /dbf_P2CTI2D2_3233_1_831399450.
16:18:29.547 [47251544] <16> xbsa_CreateObject: ERR - VxBSACreateObject: Failed with error:
16:18:36.019 [47251544] <16> VxBSAEndTxn: ERR - Transaction ended with active Backup/Restore.
16:18:36.020 [47251544] <16> xbsa_EndTransaction: ERR - VxBSAEndTxn: Failed with error:
16:45:39.066 [17301932] <16> serverResponse: ERR - server exited with status 37: operation requested by an invalid server
16:45:39.066 [17301932] <16> CreateNewImage: ERR - serverResponse() failed
16:45:39.066 [17301932] <16> VxBSACreateObject: ERR - Could not create new image with file /dbf_P2CTI2D2_3234_1_831401121.
16:45:39.066 [17301932] <16> xbsa_CreateObject: ERR - VxBSACreateObject: Failed with error:
16:45:47.166 [17301932] <16> VxBSAEndTxn: ERR - Transaction ended with active Backup/Restore.
16:45:47.166 [17301932] <16> xbsa_EndTransaction: ERR - VxBSAEndTxn: Failed with error:
16:50:35.875 [63569958] <16> check_comm_file_for_error: ERR - server exited with status 811: failed to communicate with resource requester
16:50:35.875 [63569958] <16> handshake: ERR - Server Error in comm file before Beginning Backup received
16:50:35.875 [63569958] <16> CreateNewImage: ERR - handshake() failed
16:50:35.875 [63569958] <16> VxBSACreateObject: ERR - Could not create new image with file /dbf_P2CTI2D2_3235_1_831401416.
16:50:35.875 [63569958] <16> xbsa_CreateObject: ERR - VxBSACreateObject: Failed with error:
16:50:42.368 [63569958] <16> VxBSAEndTxn: ERR - Transaction ended with active Backup/Restore.
16:50:42.368 [63569958] <16> xbsa_EndTransaction: ERR - VxBSAEndTxn: Failed with error:
17:41:24.773 [31785262] <16> check_comm_file_for_error: ERR - server exited with status 811: failed to communicate with resource requester
17:41:24.773 [31785262] <16> handshake: ERR - Server Error in comm file before Beginning Backup received
17:41:24.773 [31785262] <16> CreateNewImage: ERR - handshake() failed
17:41:24.773 [31785262] <16> VxBSACreateObject: ERR - Could not create new image with file /dbf_P2CTI2D2_3236_1_831404286.
17:41:24.773 [31785262] <16> xbsa_CreateObject: ERR - VxBSACreateObject: Failed with error:
17:41:31.916 [31785262] <16> VxBSAEndTxn: ERR - Transaction ended with active Backup/Restore.
17:41:31.916 [31785262] <16> xbsa_EndTransaction: ERR - VxBSAEndTxn: Failed with error:
sc4144@cipk104:
 

 

master:csprd130.sldc.sbc.com

Media/client:cipk104-ebr.sldc.sbc.com

 

Please let me know, if you need anything else.I tried with a couple of changes in entries in media and master,still the same result.

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Level 6
Partner    VIP    Accredited Certified

 Server access denied

csprd130g.sldc.sbc.com is not a media server either

 

A couple of lines above this you will see this error as well, right?

csprd130g.sldc.sbc.com is not a master server 

You are missing

SERVER = csprd130g.sldc.sbc.com 

in the first line of bp.conf on the Media/client

If you decide to work with FQDN, you need to use it everywhere - in hosts files, in bp.conf, etc.
csprd130g.sldc.sbc.com != csprd130g or any other variation of hostnames.
 

dbclient tells us that the master does not recognize the client as a server:

server exited with status 37: operation requested by an invalid server

Check bp.conf and /etc/hosts entries on the master server.
NBU daemons need to be restarted on the master when SERVER or MEDIA_SERVER entries are added to bp.conf.

Verify hostname lookup between master as media server:

On master:
bpclntcmd -hn 
cipk104-ebr.sldc.sbc.com
bpclntcmd -ip <media-IP>

On Media/client:
bpclntcmd -self

bpclntcmd -hn csprd130.sldc.sbc.com
bpclntcmd -ip <master-IP>
bpclntcmd -pn

 

Herewith my own experience with status 811:

https://www-secure.symantec.com/connect/forums/811-error-new-media-server#comment-5590721

https://www-secure.symantec.com/connect/forums/netbackup-655-media-server-problems#comment-3702681

 

View solution in original post

2 REPLIES 2

Marianne
Level 6
Partner    VIP    Accredited Certified

 Server access denied

csprd130g.sldc.sbc.com is not a media server either

 

A couple of lines above this you will see this error as well, right?

csprd130g.sldc.sbc.com is not a master server 

You are missing

SERVER = csprd130g.sldc.sbc.com 

in the first line of bp.conf on the Media/client

If you decide to work with FQDN, you need to use it everywhere - in hosts files, in bp.conf, etc.
csprd130g.sldc.sbc.com != csprd130g or any other variation of hostnames.
 

dbclient tells us that the master does not recognize the client as a server:

server exited with status 37: operation requested by an invalid server

Check bp.conf and /etc/hosts entries on the master server.
NBU daemons need to be restarted on the master when SERVER or MEDIA_SERVER entries are added to bp.conf.

Verify hostname lookup between master as media server:

On master:
bpclntcmd -hn 
cipk104-ebr.sldc.sbc.com
bpclntcmd -ip <media-IP>

On Media/client:
bpclntcmd -self

bpclntcmd -hn csprd130.sldc.sbc.com
bpclntcmd -ip <master-IP>
bpclntcmd -pn

 

Herewith my own experience with status 811:

https://www-secure.symantec.com/connect/forums/811-error-new-media-server#comment-5590721

https://www-secure.symantec.com/connect/forums/netbackup-655-media-server-problems#comment-3702681

 

mantu2a
Level 3

Hi Marianne,

I updated the entry of the server: csprd130g.sldc.sbc.com in the bp.conf of the media/client.

Backups are working now.

Thanks a ton for your asistance.

 

:smiley