Client installation issue

[Yajith]

Hello everyone,

I'm having an issue with installing NetBackup client (7.1) on a Solaris (x86) system. I have read similar issues reported on the community and followed the advices on them, but the issue continue to occur.

Installation fails giving the below error.

========= Installing package ==========

Processing package instance <SYMCnbclt> from </tmp/nb_pkg>

NetBackup Client(i386) 7.1.0.0

## Executing checkinstall script.

Copyright 1993 - 2010 Symantec Corporation, All Rights Reserved.

pkginfo: ERROR: attach door: Not owner

/var/tmp//installJtaGI4/checkinstallLtaGI4: test: unknown operator 1

pkgadd: ERROR: checkinstall script did not complete successfully

Installation of <SYMCnbclt> failed.

No changes were made to the system.

I have attached my install.trace as well. Appreciate any advice on how to fix this.

Regards,

Yajith

[Yajith]

attached install trace

[Will_Restore]

Trying running truss per Revaroo's post here:

https://www-secure.symantec.com/connect/forums/nbu-71-client-install-fails-solaris-10

[Dyneshia]

Ensure you are logged in as root, ensure you have priviledges to access the package.

Also ensure /tmp and /var/tmp are writable to you (when logged in as root) and that there is enough space in them. /tmp should be write permissions (dwxrwxrwt) same for  /var/tmp 

ls -ld /tmp /var/tmp - what does it say?

df -k /tmp /var/tmp

Did you follow the instructions to use gtar to extract the NetBackup_7.1_CLIENTS.tar file?

See this TN: http://www.symantec.com/docs/TECH154080

try re-downloading the software

Are there any harmful alias in your shell? Run "unalias -a" and try again.

Check for PBX version on the zone

pkgchk  -l VRTSpbx

Remove PBX on the local zone client if the version of pbx is incorrect:

 pkgrm VRTSpbx

What is $LD_LIBRARY_PATH set to ?

Other things to try :

https://www-secure.symantec.com/connect/forums/client-install-issues-0#comment-5808981

http://www.symantec.com/docs/TECH175097

[Yajith]

I have followed the instructions on the technote, and also have tried re-downloading.

Below are the command outputs.

phm1svewmm1:/# ls -ld /tmp /var/tmp

drwxrwxrwt  10 root     sys         3949 Jun 18 10:25 /tmp

drwxrwxrwx  19 root     sys         6144 Jun 17 17:49 /var/tmp

phm1svewmm1:/# df -k /tmp /var/tmp

Filesystem            kbytes    used   avail capacity  Mounted on

swap                 43238232 9553204 33685028    23%    /tmp

/dev/dsk/c0t0d0s0    237754134 55896161 179480432    24%    /

phm1svewmm1:/# id

uid=0(root) gid=0(root)

I have attached the pkgchk -l VRTSpbx output herewith. I'm not sure how to check the version, could you kindly advice on that ?

echo $LD_LIBRARY_PATH does not give any output, I think it is not set.

Additionaly, i noticed below application is also installed on this system somehow.

application SYMCnetbp                        NetBackup and Media Manager

[Yajith]

I have attached the truss output. Appreciate any help to identify the issue.